Articles in this series

LinkedIn Twitter
Esteban Kolsky is the founder and principal of thinkJar, a Customer Strategy consulting and think tank organization helping vendors and user successfully become better, more open, and more collaborative organizations. More information about thinkJar

4 responses to “The Story of Social Knowledge”

  1. Sumeet Anand

    Nice to see KM coming back as a topic and the evolutionary step to collective intelligence. I am a practitioner and this is what I think we need to do justice to evolution of KM:

    – cut the jargon crap and look at it more humanly…there are just 2 things Knowledge (resides in mind) and Learning(process of creation of Knowledge) , and we facilitate KM by way of information (structured and unstructured)
    – If we wish to work like a corporate mind, it needs to be unified and not in silos
    – we need to come out of separate treatment of UGC, docs, wikis, blogs, RSS, forums, groups….they are just all content…
    – we need to think of managing structured data and unstructured content in a unified way
    – Why B2C, B2P, B2E needs to separate, we work in ecosystem of stakeholders and that’s where the collective knowledge resides/flows and needs to be managed…so think B2Ecosystem
    – Social doesnt mean open for all, to be relevant to enterprise we will need secure user level access at object and artifact level…you see what is meant for you.

  2. Enterprise Irregulars: The Story of Social Knowledge | InsightaaS Across the Net
  3. What is Social Knowledge? : Enterprise Irregulars

    […] We explored last time what is the path to social knowledge and how today’s shifting paradigm of knowledge management makes it possible.  We talked about how the upsurge of user empowerment generated by the advent of social networks and online communities made social knowledge possible where similar endeavors failed before. […]

  4. Enterprise Irregulars: The Story of Social Knowledge | InsightaaS (beta)