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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

4 responses to “Oracle OpenWorld 2013: A conundrum solved”

  1. Prashanth Krishnamurthy

    Thanks for the great summary, Paul.
    “Fusion seems to be dead or at least relegated to a corner for a timeout. There was little mention of Fusion at all” – Oracle Sales Cloud is Fusion app’s new avatar. I will understand if you meant sales!=CRM, but just wanted to get it out there.
    Sales Clould did have something in OOW – https://blogs.oracle.com/cx/entry/your_guide_to_oracle_sales

    – Prashanth

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