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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

4 responses to “Microsoft Nails It…Almost”

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  3. Chuck Van Court

    Hey Paul: Thanks for the insights and overview. Due to it’s length I never thought I would read the whole article, but you kept my attention and made it worth the time. I am rooting for MS and hope your favorable impressions are fulfilled. Good stuff.

    Thanks, Chuck

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