Chief Strategy Officer at 7Summits, Inc., Dion focuses on the topics of strategic online communities, workforce collaboration, digital transformation, Social Business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, InformationWeek, ebizQ. He is a judge for the famed CIO 100 Awards each year and works with the leadership teams of Fortune 500 and Global 2000 firms to drive successful digital change. He co-authored Web 2.0 Architectures for O'Reilly as well as the best-selling Social Business By Design (Spring, 2012) from Wiley.
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5 responses to “Does technology improve employee engagement?”

  1. Luis Alberola

    Great article Dion. Engagement is the key to all success and digital technology certainly can help in improving individual and collective engagement by improving the work experience and making the connection between the company’s narrative and the individual employee clearer
    It takes more than technology indeed, it takes understanding of how technology is changing the way we organize, relate, work, lead and manage.

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  3. Tarik Taman (@TamanTarik)

    Dion, thanks for a thoughtful piece supported by some hard data. I think everyone will recognize your characterization of “provide and pray” model for rolling out engagement tools. To my mind, technology will never improve employee engagement by itself but it can support and leverage good practice. But we’re not operating in an unchanging environment. The same technology that can support good employee engagement is also the technology that is flooding those same employees with the complex information that’s making them increasingly disengaged. The answer? To improve engagement, employees need both a cultural shift and the tools to do the job.

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