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Principal Analyst, Founder, Chairman at Constellation Research, best selling author of several books with Harvard Business Review Press. Previously Founding Partner at Altimeter Group, VP at Forrester Research, and held Exce. positions at Oracle, PeopleSoft, Deloitte, Ernst & Young. Regular contributor to Harvard Business Review and well quoted in The Wall Street Journal, Forbes, Bloomberg, CNBC TV, Reuters, IDG News Service. Ray has thrice won the prestigious Institute of Industry Analyst Relations (IIAR) Analyst of the Year Award.

2 responses to “Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as Target’s)”

  1. Enterprise Irregulars: Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as Target’s) | InsightaaS - Insight as a Service
  2. Dale Penn (@dalepenn)

    Great article. Businesses need to pay attention to these strategies in 2014!