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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

3 responses to “Why customer-obsessed Amazon is our most important business force”

  1. Why customer-obsessed Amazon is our most import...

    […] "As long as they keep making it easier and faster to get my stuff, that’s all the customer service I need." Paul Greenberg and Brent Leary explain why Amazon.com wins CRM Watchlist's Lifetime Achievement Award.  […]

  2. CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part I : Enterprise Irregulars

    […] CRM Watchlist 2014 Lifetime Achievement Winner: Amazon.com […]

  3. "We are stubborn on the vision and flexibl...

    […] "As long as they keep making it easier and faster to get my stuff, that’s all the customer service I need." Paul Greenberg and Brent Leary explain why Amazon.com wins CRM Watchlist's Lifetime Achievement Award.  […]