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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

2 responses to “CRM Watchlist 2014 Winners: Upgraded to a Suite: Part II”

  1. CRM Watchlist 2014 Winners: Upgraded to a Suite...

    […] CRM Watchlist 2014 Winners: Upgraded to a Suite: Part II Enterprise Irregulars Stop over-relying on HANA messaging – I'm aware that I'm being sacrilegious but it's time to deemphasize the HANA messaging and treat it for what it is – an integral…  […]

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