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CEO of Deal Architect, a top advisory boutique recognized in The Black Book of Outsourcing, author of a widely praised book on technology enabled innovation, The New Polymath, prolific blogger, writing about technology-enabled innovation at New Florence, New Renaissance and about waste in technology at Deal Architect.  Previously Analyst  at Gartner, Partner with PwC Consulting. Keynoted at many business and technology conferences and has been quoted in the Wall Street Journal, BusinessWeek, The Financial Times, CIO Magazine, and other executive and technology publications.

2 responses to “Apple Killjoy”

  1. Zoli Erdos

    Not very Apply like – or perhaps it is. Years ago I wrote about similar experience re. lack of integrated information. Not CRM, but Inventory. Same problems though: http://www.cloudave.com/342/best-buy-smarter-than-the-apple-store/

  2. Good news for bad Apples

    […] Related News: Apple Killjoy No further follow-up. Another CRM failure. A few weeks later my daughter's iPhone power button had problems. The store initially told me her AppleCare didn't cover that. Then they told her they didn't show AppleCare associated with her phone – more … Read more on Enterprise Irregulars […]