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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is co-founder and managing principal of The Bullpen Group. He frequently contributes to this and other outlets.

One response to “Microsoft’s Touch-First Strategy”

  1. Frank Nurock

    I totally agree Denis, it would be amazing to have sufficient field testing in place in order to bring a limited number of useable use cases. We need to get a formal structure in play which we could all use in stead of “winging it”

    Thanks for the interesting read.