LinkedIn Twitter
Principal Analyst, Founder, Chairman at Constellation Research, best selling author of several books with Harvard Business Review Press. Previously Founding Partner at Altimeter Group, VP at Forrester Research, and held Exce. positions at Oracle, PeopleSoft, Deloitte, Ernst & Young. Regular contributor to Harvard Business Review and well quoted in The Wall Street Journal, Forbes, Bloomberg, CNBC TV, Reuters, IDG News Service. Ray has thrice won the prestigious Institute of Industry Analyst Relations (IIAR) Analyst of the Year Award.

2 responses to “News Analysis: Understanding The Microsoft and Salesforce Partnership From The Customers POV”

  1. The Data Cleansing Group

    Hi Ray
    We run a lot of CRM data cleansing projects for SalesForce customers, and have set up a couple of instances too. Without a doubt, SF is incredible software. It is truly functional and the platform allows for significant customisation and purpose built apps, to do even more.

    On the negative side, it is expensive, especially when you move up to the professional / enterprise type subscriptions.

    Microsoft has been very successful in managing and maintaining their monopolist/oligopolistic hold of the market place. As such new and must have software releases (eg Office 2003, 2007, 2010 etc) contain very few new features that regular users actual need. However through MS, no-longer-supported policy, every few years we are coerced into upgrading to software that provides no real benefit.

    With this in mind, my prediction is that MS will eventually buy Salesforce and systematically set out ruin a really great piece of software. Ok, maybe thats a bit harsh. Not ruin but just make it lackluster.

  2. a

    Hello! Would you mind if I share your blog with my twitter group?
    There’s a lot of folks that I think would really enjoy
    your content. Please let me know. Cheers