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Chief Research Officer, G2 Crowd, formerly Group VP Software Business Solutions at IDC where his group covered CRM, EA, PPM, PLM, SCM, cloud and SaaS, pricing and licensing, and software partners, channels and alliances.

2 responses to “Is Collaboration Part of Your Customer Experience Strategy?”

  1. #Collaboration w/i the Enterprise is key to #CX...

    […] The conversation about customer experience as a business strategy continues to get lot’s of attention as companies struggle to figure out how to do business in a changing, consumer driven marketplace. A lot of these conversation have focused on the outward facing issues, changing marketing and sales or executing customer service in a new or …  […]

  2. INJELEA-Lesenswertes 14. September 2014 - INJELEA Blog

    […] Is Collaboration Part of Your Customer Experience Strategy? – Enterprise Irregulars […]