Okay Here Goes CRM Forecast 2010 PART II

By Paul Greenberg on December 21, 2009

I’d go over to ZDNet for Part I of this forecast (released at the exact same time as this one) if you want to read the intro, the Latin American 2010 Forecast from Jesus Hoyos and the first five…

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Posted in Business | Tagged Compliance, CRM, customer service, Enterprise 2.0, Forecasting, getsatisfaction, gist, Governance, Industry Analysis, Latin America, marketing, Marketo, mobile, Open source, outlook, predictions, Public Sector, Social Channel, Social CRM, social networks, sugarcrm, Thought Leadership, vtiger, xobni

Articles in this series

Okay Here Goes - CRM Forecast 2010 - Part I
Okay Here Goes CRM Forecast 2010 PART II

Paul Greenberg

Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.