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Founder, Managing Principal, The 56 Group, LLC, author of several best-selling books, including CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, but most importantly known as the Grandfather of CRM.

One response to “Okay Here Goes – CRM Forecast 2010 – Part I”

  1. Okay Here Goes CRM Forecast 2010 PART II

    […] I’d go over to Part I of this forecast (released at the exact same time as this one)  if you want to read the intro, the Latin American 2010 Forecast from Jesus Hoyos and the first five predictions for 2010. If you don’t, stay here, root around, comment, tell me what a jerk I am or as one Mac fanboy called me last  year an “arrogant imbecile (I could go for the latter but never the former).”  Or tell me what a pundit or a seer I am or tell me what you think I should have covered or shouldn’t have or why I’m wrong or right or something.  Comment, comment, comment, here and on ZDNet. […]