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CEO, HostAnalytics,  a leader in cloud-based enterprise performance management (EPM).   Previously Dave was SVP/GM of Service Cloud at Salesforce ,  CEO at MarkLogic and CMO at Business Objects for nearly a decade as it grew from $30M to over $1B.  See Dave's disclaimers at Kellblog.

One response to “Don’t Be a Metrics Slave”

  1. What we read this week, 14 November 2014: | Enterprise Software Customer Support

    […] Don’t Be a Metrics Slave – Support organizations are highly instrumented organizations and easy to measure, and frequently metrics are used poorly to the detriment of all involved. This article points to several common pitfalls I have seen a number of people fall into frequently (Enterprise Irregulars) […]