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Founder and Chief Executive Officer of HfS Research, the leading global research analyst organization covering global sourcing strategies. Acclaimed Industry Analyst and Consultant who scribes the leading blog for the services industry "Horses for Sources".  Previously worked  at AMR Research (Gartner Inc),  Deloitte Consulting’s BPO Advisory Services, the  Everest Group and  IDC .  In 2010, Phil was named “IIAR Analyst of the Year” by the Institute of Industry Analyst Relations (IIAR). This is the most coveted global award for industry analysts in technology and services.

One response to “Dallas, we have a problem: Advisors struggling to deliver “Expertise-as-a-Service””

  1. Chuck Van Court

    Good stuff. I think many of the same suggestions you make should be applied to all “influencers” who move from macro-level analysis to evaluating specific vendor offerings…that, and requiring the “influencers” to call out how much revenue they are getting from any vendor they write about and what specific analysis and time was spent to “evaluate” their solution. Transparency is almost always good for the consumer and no amount of “you can trust me” should negate the requirement to be transparent.