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Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is the author of "Solve for the Customer", "You Can't Buy Customer Loyalty, But You Can Earn It", and recently, "The Age of Sustainability". He frequently contributes to this and other outlets. Check out, and

One response to “Early Franken-cloud”

  1. Bespoke Managed Cloud

    The term Fraken Cloud was coined in when support representative were all armed to see how many apps an enterprise cloud was running. It has now become an offering !