Well-known CRM analyst and thought leader, Denis has made contributions to our thinking about cloud computing, CRM, social media, analytics and mobility. He runs the Beagle Research Group, LLC and is co-founder and managing principal of The Bullpen Group. He frequently contributes to this and other outlets.
By Denis Pombriant on August 13, 2015
Linus Pauling winner of the Nobel Prize for Chemistry (vitamin C) and Peace (no nukes) once said if you want to have good ideas, you have to have lots of ideas. Simply put he meant every idea wouldn’t be a home run but it is important to keep iterating. You can see Salesforce’s Wearables strategy […]
By Denis Pombriant on August 11, 2015
In a sure sign of the times, Google announced its new holding company, Alphabet, yesterday. Alphabet will now be parent of the search business as well as all of the other businesses like drones, android, self-driving cars, wearables, and so much more. The switch helps Google become more transparent for Wall Street while setting up […]
By Denis Pombriant on August 6, 2015
According to the Microsoft blog, the company has bought FantasySalesTeam, a sales gamification platform. The intent of the product is to boost sales productivity and the gaming part is designed after some aspects of fantasy sports leagues where you build a team from known professional athletes and try to beat other teams. The team aspect […]
By Denis Pombriant on August 3, 2015
Spreadsheets suffered a body blow when Salesforce announced new platform functionality last week. Soon all spreadsheets will be good for is financial analysis. This sounds funny because the spreadsheet has for several decades been the unofficial IT prototyping tool. Actually, it was the end user prototyping tool, the default thing they used to capture data […]
By Denis Pombriant on July 24, 2015
Process is the new demand focus and platform is the way to get it.
By Denis Pombriant on July 22, 2015
TechCrunch is running a story saying that Altimeter Group, the analyst firm founded by Charlene Li in 2008 after leaving Forrester, has been acquired for an undisclosed amount of cash or stock or whatever. It was undisclosed after all. The acquiring company, Prophet a consulting firm, is focused on marketing, design, and brand strategy. Seems […]
By Denis Pombriant on July 14, 2015
Esteban Kolsky and I are trying to push the envelope and better understand the complexities that go with bringing together best of breed SaaS solutions. Your insights will help our research and because the survey is only 10 questions you’ll be back into vacation mode pronto. So please click this link and tell us what […]
By Denis Pombriant on July 1, 2015
It was gratifying for me to see the Salesforce announcement about the latest iteration of its SMB service desk product, Desk.com because it is so in-line with my thinking as well as my book, Solve for the Customer (I know, it’s a shameless plug). While I happily acknowledge that I advise the company from time […]
By Denis Pombriant on July 1, 2015
I’ve written many times about how conventional, premise-based, ERP seems to be evaporating and CPQ, configuration, pricing, and quoting, are business processes that illustrate the point. First, let’s all agree that ERP isn’t going extinct as it evaporates—it’s too valuable—but it is getting a haircut. Many of the functions leaving ERP are condensing back into […]
By Denis Pombriant on June 25, 2015
There’s an old saying: if you can’t make money at your business then you don’t have a business, you have a hobby. What happens when we have an economy of hobbyists?