A new generation of CIO thinking emerges

A new generation of CIO thinking emerges

The data keeps piling up: Tech spending and digitization of the enterprise is happening outside of IT as never before. There’s no easy way to say it: The role of the CIO to lead the tech enablement of our organizations is steadily eroding as strategic technology decisions are more rapidly being made elsewhere in the […]

What's the organizing principle of today's digital workplace?

What's the organizing principle of today's digital workplace?

As companies increasingly seek to update and modernize their digital workplace, along with the supporting skills their workers, they frequently struggle to determine what an effective organizing principle should be.

The bar for digital experience is rising in exponential times

The bar for digital experience is rising in exponential times

Most companies are still plugging away, digital channel by digital channel, at creating the experiences they think their customers expect. But the game has changed decisively as entirely new customer-facing technologies emerge.

The blending of apps with our collaboration tools: An inevitable trend

The blending of apps with our collaboration tools: An inevitable trend

What’s in an effective collaboration tool today? That’s perhaps the most foundational question we can ask at the moment, as the seemingly unending procession of new applications and solutions continues as new entrants each promise in their own way to improve how we work together in digital environments. The nature of collaboration tools available today […]

Will CIOs take ownership of stakeholder 'happiness'?

Will CIOs take ownership of stakeholder 'happiness'?

It’s a very different world today for CIOs seeking to move their organizations into the future. With industry leaders proving that great customer experiences are the key differentiator, some IT departments are becoming much more stakeholder-centric, consumerized, and focused on their satisfaction

Can we achieve a better, more effective digital workplace?

Can we achieve a better, more effective digital workplace?

As a confluence of new apps and devices steadily flow into the enterprise, they’re encountering a growing sense that the digital workplace has become too complex and fragmented to be properly effective. What can organizations do?

How online communities are faring in 2016

How online communities are faring in 2016

Executive leaders are involved more than ever before in using online communities to solve important business issues ranging from improved customer care to better workplace collaboration. But budgets are not keeping up with demand, and measuring value isn’t getting much help from platform vendors