VP, Principal Analyst at Constellation Research, Chief Strategy Officer at 7Summits, Inc. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, InformationWeek, ebizQ.
By Dion Hinchcliffe on September 14, 2018
As an industry, we have collectively returned to that eternal debate about what constitutes a largely technical evolution versus when an important digital idea becomes a full-blown business trend. This has happened before with Web sites, e-commerce, mobile applications, social media, and other well-known advances. It can be hard to remember that at first these […]
By Dion Hinchcliffe on October 12, 2016
The ambitious tech company’s cloud offerings have expanded in numerous dimensions over the last few years, from community and analytics to Internet of Things and most recently artificial intelligence. Where will the Salesforce platform and ecosystem ultimately end up taking its customers?
By Dion Hinchcliffe on April 28, 2015
The vast majority of top executives in the world’s leading organizations now believe that achieving digital transformation has become critical to their organizations for growth, sustainability, and even survivability according to an authoritative and widely respected survey by the MIT Sloan School of Management. The reasons for this are clear, as similar studies have shown […]
By Dion Hinchcliffe on February 17, 2015
As I spend a great deal of time every year looking at the latest technological advances for the enterprise, I’ve noticed a trend in recent years that’s long been true but is clearly markedly accelerating. That trend is that technology has officially pulled well ahead of the workplace skills of even the most proactive manager […]
Posted in Business, Featured Posts, Trends & Concepts | Tagged Analysis, Crowdsourcing, peer production, social business, social collaboration, strategy, The Enterprise, The Future of Work | 4 Responses
By Dion Hinchcliffe on February 5, 2015
Recently, I had the need to gather our latest research from research, clients, and case studies on the established performance of social business for the Future of Work master class I delivered in Paris at Enterprise 2.0 SUMMIT 2015 this week. The intent was to answer this question: What specifically is the business value in […]
By Dion Hinchcliffe on January 16, 2015
2015 marks ten years in which I’ve been working in the trenches with organizations at a leadership level to drive some form of major change that intertwines technology, networks, and people. Back in the early days it consisted mostly of the novel and heady topics of the Web 2.0 revolution. As things matured and the […]
By Dion Hinchcliffe on November 12, 2014
The rich history of digital collaboration in the last 30 years has been a long and winding one. Fortunately, it’s also been a highly rewarding story that has led to literally historic advances in workforce productivity and efficiency for most organizations. Along the way, many of these advances have led to and made possible entirely […]
Posted in Business, Featured Posts | Tagged Analysis, collaboration, communication, Convergence, events, social business, social collaboration, Social Media, strategy, The Enterprise, Trends and Statistics, ucaas, Unified Communications | 2 Responses
By Dion Hinchcliffe on November 3, 2014
It’s no longer fashionable to criticize enterprise IT as it once was. That’s because the Internet has definitively won the competition and is leading the way in tech innovation. But for proactive organizations, it doesn’t have to be that way.
Posted in Featured Posts, Technology / Software | Tagged apps, Big Data, Cloud, Cloud Priorities, Consumerization, CXO, Data Centers, Data Management, Emerging Tech, enterprise software, innovation, IT Policies, IT Priorities, Leadership, Networking, servers, Technology / Software
By Dion Hinchcliffe on October 30, 2014
Today’s digital workplace is constantly inundated with new applications and devices, as tech investment also decentralizes. Top technology leaders are seeking an orderly path to improvement, yet the the way forward remains more turbulent than ever. Fortunately, there are perspectives that can help.
Posted in Business, Featured Posts | Tagged #futureofwork, CIO, collaboration, Consumerization, CXO, Enterprise 2.0, enterprise software, future of work, IT Priorities, mobility, Unified Comms | 1 Response
By Dion Hinchcliffe on October 15, 2014
The vision Salesforce has for market-facing engagement is the right one: Tear down data, app, and user experience silos between marketing, sales, operations, and support. But does their cloud measure up to this vision yet?