VP, Principal Analyst at Constellation Research, Chief Strategy Officer at 7Summits, Inc. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, InformationWeek, ebizQ.
By Dion Hinchcliffe on November 6, 2017
I’m sitting here in the vast keynote chamber within Moscone Center in San Francisco again this year for Salesforce’s annual confab. Long since an obligatory pilgrimage for those in enterprise SaaS and cloud computing, Dreamforce remains the single largest business technology event in North America, and some say the largest software event in the world […]
By Dion Hinchcliffe on October 17, 2017
The ongoing industry focus on digital transformation remains the hottest and most strategic conversation in the business of IT today. You can’t read an article or go to a conference without getting an earful on the subject these days, and for good reason: The world has become far more digital, customer tastes and expectations have […]
By Dion Hinchcliffe on October 9, 2017
I’ve long noticed an interesting phenomena when it comes to more fully digitizing our organizations. Namely, that it mostly looks like what other organizations have already been doing. Because we are all almost entirely still early pioneers in a brave new technologically-infused world, this shouldn’t really come as a surprise. Since there are an almost […]
By Dion Hinchcliffe on September 18, 2017
Few technology developments will ultimately have the global cultural, business, and economic impact of the Internet of Things (IoT.) While today IoT still looks like an industry largely concerning itself with factory automation, connected light bulbs, air conditioning controls and so on, the eventual objective is clear even to a casual observer: Nearly everything in […]
By Dion Hinchcliffe on September 7, 2017
Technology has long been used to improve how we learn, but today’s digital advances, particularly with social media, have taken learning in powerful new — and for some — entirely unexpected directions.
By Dion Hinchcliffe on August 15, 2017
The reality today is that despite seemingly endless advances and a steady river of emerging technologies, many of the key insights, strategies, and lessons in the digital age have still yet to be discovered. Looking back, we are frankly still early in the pioneering phase of digital, despite significant early ground being claimed and several […]
By Dion Hinchcliffe on August 3, 2017
It was a rebuilding year in a sense, as emerging tech for the enterprise steadily proceeded but didn’t result in as many new targets to track as last year. Yet it’s also abundantly clear the largest digital shifts by far are still ahead of us. Here’s how 2017 is breaking down.
By Dion Hinchcliffe on May 1, 2017
These days, digital channel proliferation is making it more complex than ever to connect with and satisfy customers, whose own expectations of service are growing rapidly. Maintaining a coherent digital experience appears to be an essential element of the solution.
By Dion Hinchcliffe on April 4, 2017
The enterprise world of technology is finally catching up with the consumer world. Here are some representative examples of new enabling products for faster digital change.
By Dion Hinchcliffe on March 30, 2017
After years of incremental progress, the enterprise collaboration industry is currently seeing a burst of innovation that’s led to several new approaches that have real potential to become digital workplace breakthroughs.