Today's customer experience mandate: Avoid "50 first dates"

Today’s customer experience mandate: Avoid “50 first dates”

These days, digital channel proliferation is making it more complex than ever to connect with and satisfy customers, whose own expectations of service are growing rapidly. Maintaining a coherent digital experience appears to be an essential element of the solution.

Five Emerging Technologies for Rapid Digital Transformation

Five Emerging Technologies for Rapid Digital Transformation

The enterprise world of technology is finally catching up with the consumer world. Here are some representative examples of new enabling products for faster digital change.

Digital workplace update: Why enterprise collaboration is exciting again

Digital workplace update: Why enterprise collaboration is exciting again

After years of incremental progress, the enterprise collaboration industry is currently seeing a burst of innovation that’s led to several new approaches that have real potential to become digital workplace breakthroughs.

SAP's platform strategy doubles down on cloud, IoT, AI, and user experience

SAP's platform strategy doubles down on cloud, IoT, AI, and user experience

A series of strategic communications this month demonstrates that SAP is not just serious about cloud, but is betting the business that it can create the most contemporary, compelling, and capable enterprise cloud platform.

Who controls the marketing tech stack in 2017: The CIO or CMO?

Who controls the marketing tech stack in 2017: The CIO or CMO?

A funny thing happened along the way to using technology to better connect with the marketplace: The CIO and CMO both decided to have a hand in it. How will they agree and align in 2017 as digital becomes central to the end-to-end customer experience?