Dion Hinchcliffe
VP, Principal Analyst at Constellation Research, Chief Strategy Officer at 7Summits, Inc. Dion focuses on the topics of digital engagement, customer experience, enterprise collaboration, digital workplace, digital transformation, social business, Service-Oriented Architecture (SOA), open business models, and next-generation enterprises. His thought leadership can be found on ZDNet, On Web Strategy, InformationWeek, ebizQ.
In Digital Transformation, The Art-of-the-Possible and Average Practice Are Diverging
I’ve long noticed an interesting phenomena when it comes to more fully digitizing our organizations. Namely, that it mostly looks like what other organizations have already been doing. Because we are all almost entirely still early pioneers in a brave new technologically-infused world, this shouldn’t really come as a surprise. Since there are an almost […]
Internet of Things Strategy: It Will Determine Your Organization’s Future
Few technology developments will ultimately have the global cultural, business, and economic impact of the Internet of Things (IoT.) While today IoT still looks like an industry largely concerning itself with factory automation, connected light bulbs, air conditioning controls and so on, the eventual objective is clear even to a casual observer: Nearly everything in […]
The digital transformation of learning: Social, informal, self-service, and enjoyable
Technology has long been used to improve how we learn, but today’s digital advances, particularly with social media, have taken learning in powerful new — and for some — entirely unexpected directions.
The Essential Digital Strategies
The reality today is that despite seemingly endless advances and a steady river of emerging technologies, many of the key insights, strategies, and lessons in the digital age have still yet to be discovered. Looking back, we are frankly still early in the pioneering phase of digital, despite significant early ground being claimed and several […]
The enterprise technologies to watch in 2017
It was a rebuilding year in a sense, as emerging tech for the enterprise steadily proceeded but didn’t result in as many new targets to track as last year. Yet it’s also abundantly clear the largest digital shifts by far are still ahead of us. Here’s how 2017 is breaking down.
Today’s customer experience mandate: Avoid “50 first dates”
These days, digital channel proliferation is making it more complex than ever to connect with and satisfy customers, whose own expectations of service are growing rapidly. Maintaining a coherent digital experience appears to be an essential element of the solution.
Five Emerging Technologies for Rapid Digital Transformation
The enterprise world of technology is finally catching up with the consumer world. Here are some representative examples of new enabling products for faster digital change.
Digital workplace update: Why enterprise collaboration is exciting again
After years of incremental progress, the enterprise collaboration industry is currently seeing a burst of innovation that’s led to several new approaches that have real potential to become digital workplace breakthroughs.
SAP's platform strategy doubles down on cloud, IoT, AI, and user experience
A series of strategic communications this month demonstrates that SAP is not just serious about cloud, but is betting the business that it can create the most contemporary, compelling, and capable enterprise cloud platform.
Who controls the marketing tech stack in 2017: The CIO or CMO?
A funny thing happened along the way to using technology to better connect with the marketplace: The CIO and CMO both decided to have a hand in it. How will they agree and align in 2017 as digital becomes central to the end-to-end customer experience?
