Knowledge Summary: The Next Decade in Digital Transformation

Knowledge Summary: The Next Decade in Digital Transformation

A knowledge summary is a semi-long to a long post that synthesizes positions, concepts, and lessons learned around a topic.  They consist of a mix of primary research with ideas and frameworks I built based on conversations and working sessions. This knowledge summary will focus on concepts you have to know to succumb to embrace […]

Article: Memory is the Barrier Between Computers and Humans

Article: Memory is the Barrier Between Computers and Humans

Title: Understanding the Four Types of #AI Source: Twitter, via Vala Afshar Link: https://theconversation.com/understanding-the-four-types-of-ai-from-reactive-robots-to-self-aware-beings-67616 We need to do more than teach machines to learn. We need to overcome the boundaries that define the four different types of artificial intelligence, the barriers that separate machines from us – and us from them. My Impressions: I often marvel […]

Article: Differentiating Between #AI and #ML

Article: Differentiating Between #AI and #ML

Title: The Dark Secret at the Heart of AI Link: https://www.technologyreview.com/s/604087/the-dark-secret-at-the-heart-of-ai/ Source: MIT Technology Review, via Google Alerts “If it can’t do better than us at explaining what it’s doing,” he says, “then don’t trust it.” My Impressions: I am not going to say that machine learning is misunderstood, but the fact that most everyone uses AI […]

Research Project: Customer Service Going Forward – Please Help

Research Project: Customer Service Going Forward – Please Help

It’s that time again – time to give me your ideas and plans for Customer Service, in exchange for a consolidated view of the market. This is my sixth year doing this research project on adoption and trends for customer service and this is the most exciting so far.  We are entering the era of […]