Michael Fauscette
Enterprise software analyst, blogger, author, speaker and executive at IDC focused on emerging trends in the enterprise, which currently includes social, mobile, cloud and the networked business. Formerly a software executive at a wide range of software vendors including Autodesk, PeopleSoft and MRO, Inc and three silicon valley software startups, I moved to the analyst side in 2006. The group I lead at IDC covers CRM, EA, PPM, PLM, SCM, cloud and SaaS, pricing and licensing, and software partners, channels and alliances. Frequently quoted by the press on topics related to enterprise software, social business, enterprise mobility, cloud computing and other emerging enterprise trends. My IDC Profile.
Managing Business Content
The term “Digital Transformation” means a lot of different things to businesses today. It has to do with technology and the use of technology, sure, but it is also about new ways of operating, new strategies and new ways of creating innovation. The foundation to the digital transformation is the Internet and one of the […]
Intelligent Applications
Businesses implement software for many different reasons, and to solve, or maybe more accurately help solve, a wide range of business problems. There are some common expectations though across many types of software. Automating business processes was a very prominent theme in the 1990’s, and even though it’s not the most prominent theme today, it […]
Oracle’s Latest “Deal”
Which one of these statements is true? If you play “Stairway to Heaven backwards it’s a prayer to Satan” Oracle buys Netsuite. If you swallow gum it takes 7 years to digest. You guessed it? Well, this morning the wires are a buzz with tales of the next big Oracle acquisition, Netsuite. This is an […]
Data Driven Software Buying Decisions
We live in an information flooded world fueled by a constant state of “connected”. Businesses have tried for quite a long time to become “data driven”, so with the avalanche of data and ubiquitous connectivity you would think that supporting business decisions would be a routine approach at most companies. But, as all of you […]
Verizon Buys the “Door to the Internet”
Okay, it’s that old entrance that no one really uses anymore, but still, it’s news. I guess that’s not fair, apparently a billion people still go through that door every month including 600M on a mobile device. There was a time when…no, you don’t need another nostalgic post on Yahoo, it’s been done, and done, […]
Data Integration
In a recent G2 Crowd survey (May 2016, N = 347), 62.2% of the respondents reported that integrating data across multiple platforms was having an impact / high impact on their current business strategy. That answer was a tie for 2nd in the overall survey for impact on strategy, with only improving customer experience scoring […]
Integrating the Commerce Experience: Salesforce to Acquire Demandware
There’s a lot of good analysis coming out on Salesforce’s announcement last week on the intent to acquire Demandware and move into the commerce platform business. If you’re looking for some good reads, try this post by Paul Greenberg or this post from Ray Wang. I don’t intend to rehash what my colleagues have […]
Usability
Usability and overall user experience with a software product is one of the most significant factors in user satisfaction. At G2 Crowd, as a part of the product review process we capture 7 different satisfaction metrics including usability. The other metrics, ease of doing business, maintenance, meets requirements, net promoter (NPS), setup and support, will […]
Five Functions of Online B2B Review Websites
Almost three months now as CRO at G2 Crowd, and quite a lot of immersive research later, I have developed a way to look at the B2B online review market that I think provides a somewhat different perspective on the business and on the value provided to its different constituents. I’ve also started to collect […]
Spotting Fake Online Reviews
Most of us rely on online reviews to helps us make a variety of decisions that range from where to have dinner to which business software to buy. Reviews have influence on our decisions and businesses are aware of that, or at least starting to see the value of the crowdsourced reviews. It’s so commonplace […]
