Comcast: How customer experience drives product development

Comcast: How customer experience drives product development

Customer experience is one of those buzzwords that has come to mean anything, everything, and yet nothing at all. Although hype-mongers and tricksters have co-opted customer experience, in truth, the concept is profoundly important.   At its heart, customer experience means all touchpoints or interactions between an organization or brand and its customers. It’s a […]

Artificial intelligence: McKinsey talks workforce, training, and AI ethics

Artificial intelligence: McKinsey talks workforce, training, and AI ethics

Research from the global consulting firms offers advice to business leaders on managing AI and creating successful strategies for adopting these new technologies.

Century 21 CEO: Relationships and mobile-first technology are competitive weapons

Century 21 CEO: Relationships and mobile-first technology are competitive weapons

The leader of America’s most iconic real estate brand shares his lessons on disruption, transformation, and competing in a digital world.

iPhone X and Note 8 compared: The ultimate guide for business users

iPhone X and Note 8 compared: The ultimate guide for business users

There’s a battle raging out there between the Apple iPhone X and the Samsung Galaxy Note 8, with strong opinions on both sides. As a proud owner of both phones, I want to share my experience and declare a definitive winner. Also read: iPhone X vs Galaxy Note 8: Which phone has better business specs? […]

McKinsey on digital marketing: Personalization is not what you think

McKinsey on digital marketing: Personalization is not what you think

A top advisory consultant to large organizations shares his thoughts on critical issues that every CMO must consider. Watch the video for practical and important advice from an expert.

Oracle and cloud: Success demands a customer-centric culture

Oracle and cloud: Success demands a customer-centric culture

Because Oracle is one of the most important players in enterprise software, I asked three top industry analysts to join me on Episode 261 of the CXOTalk series of conversations with innovators. Read on to learn how these analysts view Oracle, its position in the market, and its relationship to customers. Oracle is a 40-year […]

Data science: Feeding the all-seeing beast

Data science: Feeding the all-seeing beast

Top experts place data science into historical context and explain how to use it for innovation in financial services, insurance, and beyond. Gain useful and practical advice from these business leaders.

NPR: National Public Radio goes digital across channels

NPR: National Public Radio goes digital across channels

The Chief Digital Officer from one of the most prestigious media brands in the world speaks out on digital transformation, building community, and reshaping an organization. Read carefully and learn from his lessons and experience.

Cognitive chatbots in customer service: Beyond the hype and behind the scenes

Cognitive chatbots in customer service: Beyond the hype and behind the scenes

A prominent AI company CEO and product designer explains key issues in cognitive computing and offers advice to enterprise buyers looking at intelligent agents in customer service.

​CIO playbook: HP talks customer experience and digital transformation

​CIO playbook: HP talks customer experience and digital transformation

It’s time for IT to become the hero of awesome customer experience in the enterprise, Two digital leaders explain why this matters and how to do it.