Women in the workplace: A $12 Trillion opportunity

Women in the workplace: A $12 Trillion opportunity

Large-scale research on gender diversity demonstrates the enormous financial impact of women as a demographic. Here’s what you need to know about this crucial issue.

Fintech and banking: Platforms in transition

Fintech and banking: Platforms in transition

Image from iStockphoto Banking faces an extraordinary situation today because several factors have disrupted their core business: Low interest rates mean that customer deposits can actually cost banks money Higher customer expectations force banks to invest in mobile and other services to remain competitive Fintech startups have disaggregated traditional banking services (and customer segments) into […]

Dylan's Candy Bar: Customer experience in retail and e-commerce

Dylan’s Candy Bar: Customer experience in retail and e-commerce

The retail industry is undergoing intense change, driven by e-commerce and shifting consumer expectations. Certainly, selling candy in stores and online appears like a commodity business, but retailer Dylan’s Candy Bar has found a way to differentiate its business with a unique customer experience. Founded by Dylan Lauren, daughter of the famous fashion designer, Ralph […]

Oracle in the cloud: The analyst conversation

Oracle in the cloud: The analyst conversation

Three top industry analysts examine Oracle, its position in the market, and relationship to competitors such as Workday and SAP.

Image courtesy Microsoft

Digital transformation: Supermarket of the future

    Retail operations are changing dramatically, caught in the middle of evolving consumer expectations and an increasingly competitive retail environment. Brick and mortar stores, in particular, have had to adjust to a world of online competitors and low prices. Regardless of size, no retailer is immune. I spoke with the Chief Information Officer of […]

​#CXOTALK Reinventing the legal industry with AI, machine learning, and augmented reality

​#CXOTALK Reinventing the legal industry with AI, machine learning, and augmented reality

Image from iStockphoto The legal industry has a reputation for being slow to change and behind the curve on adopting new technologies. A credible survey of law firms in the UK indicated these facts: 17 percent of partners in the top 25 UK law firms are women 80 percent of the law firms surveyed see […]

Digital transformation and customer engagement

Digital transformation and customer engagement

As marketers adopt the phrase, “digital transformation,” it has lost specific meaning and descended into a limbo state of vague jargon and buzzwords. However, in the hands of a knowledgeable practitioner, digital transformation means an organization that places customers at the center of its operations and processes. For episode 187 of CXOTALK, I spoke with […]

#CXOTALK Transformation secrets from Dale Carnegie

#CXOTALK Transformation secrets from Dale Carnegie

The CEO of one of the world’s top leadership brands explains how to drive change successfully. A must-read for everyone focused on digital transformation or organizational change.