​#CXOTALK Reinventing the legal industry with AI, machine learning, and augmented reality

​#CXOTALK Reinventing the legal industry with AI, machine learning, and augmented reality

Image from iStockphoto The legal industry has a reputation for being slow to change and behind the curve on adopting new technologies. A credible survey of law firms in the UK indicated these facts: 17 percent of partners in the top 25 UK law firms are women 80 percent of the law firms surveyed see […]

Digital transformation and customer engagement

Digital transformation and customer engagement

As marketers adopt the phrase, “digital transformation,” it has lost specific meaning and descended into a limbo state of vague jargon and buzzwords. However, in the hands of a knowledgeable practitioner, digital transformation means an organization that places customers at the center of its operations and processes. For episode 187 of CXOTALK, I spoke with […]

#CXOTALK Transformation secrets from Dale Carnegie

#CXOTALK Transformation secrets from Dale Carnegie

The CEO of one of the world’s top leadership brands explains how to drive change successfully. A must-read for everyone focused on digital transformation or organizational change.

​#CXOTALK: Conversational bots and the future of HCM

​#CXOTALK: Conversational bots and the future of HCM

ADP: Conversational bots and the future of HCM The CXOTALK series of conversations with innovators gives us the opportunity to hear the views of people genuinely shaping our technology future. For episode number 184, I spoke with Stuart Sackman, a senior leader from huge HR services company ADP. Stuart’s formal title is Corporate Vice President, […]

#CXOTALK Customer relationships and user experience

#CXOTALK Customer relationships and user experience

Becoming customer centric is a core goal for virtually all digital transformation projects. Analyst and author, Brian Solis, shares practical steps on how to achieve this critical goal.

#CXOTALK McKinsey Partner explains digital marketing

#CXOTALK McKinsey Partner explains digital marketing

The global co-leader of Digital McKinsey, David Edelman, presents key success factors in the journey to digital marketing. His practical advice is essential reading for every marketer and CMO.

#CXOTALK Oracle talks enterprise software suites

#CXOTALK Oracle talks enterprise software suites

Oracle talks suites versus best-of-breed We all know Oracle, a company with almost $40 billion in revenue and 136,000 employees. In recent years, the company has undertaken a transition from on-premise software to become a major cloud provider. This strategy shift has implications across the company, from product development to sales to marketing. On episode […]

#CXOTALK General Electric and the industrial internet of big things

#CXOTALK General Electric and the industrial internet of big things

General Electric and the industrial internet of big things General Electric is one of the interesting brands in the world. Started in 1889 by Thomas Edison and employing over 300,000 people, GE is undergoing one of the most significant transformations in its long history. As a manufacturing organization, GE is rethinking its entire business through […]

#CXOTALK: Innovation and the future at Harley-Davidson

#CXOTALK: Innovation and the future at Harley-Davidson

Harley-Davidson logo We all know that Harley-Davidson is one of the world’s top motorcycle brands, but did you know they are also a world-class manufacturer and innovator? Harley’s Chief Technology Officer, Sean McCormack, joined me on CXOTALK to explore innovation at this iconic American brand. The co-host for this episode was fellow ZDNet columnist, Dion […]