By Michael Krigsman on January 16, 2018
Customer experience is one of those buzzwords that has come to mean anything, everything, and yet nothing at all. Although hype-mongers and tricksters have co-opted customer experience, in truth, the concept is profoundly important. At its heart, customer experience means all touchpoints or interactions between an organization or brand and its customers. It’s a […]
By Michael Krigsman on January 3, 2018
Research from the global consulting firms offers advice to business leaders on managing AI and creating successful strategies for adopting these new technologies.
By Michael Krigsman on December 26, 2017
The leader of America’s most iconic real estate brand shares his lessons on disruption, transformation, and competing in a digital world.
By Michael Krigsman on December 12, 2017
There’s a battle raging out there between the Apple iPhone X and the Samsung Galaxy Note 8, with strong opinions on both sides. As a proud owner of both phones, I want to share my experience and declare a definitive winner. Also read: iPhone X vs Galaxy Note 8: Which phone has better business specs? […]
By Michael Krigsman on November 27, 2017
A top advisory consultant to large organizations shares his thoughts on critical issues that every CMO must consider. Watch the video for practical and important advice from an expert.
By Michael Krigsman on November 13, 2017
Because Oracle is one of the most important players in enterprise software, I asked three top industry analysts to join me on Episode 261 of the CXOTalk series of conversations with innovators. Read on to learn how these analysts view Oracle, its position in the market, and its relationship to customers. Oracle is a 40-year […]
By Michael Krigsman on October 31, 2017
Top experts place data science into historical context and explain how to use it for innovation in financial services, insurance, and beyond. Gain useful and practical advice from these business leaders.
By Michael Krigsman on October 25, 2017
The Chief Digital Officer from one of the most prestigious media brands in the world speaks out on digital transformation, building community, and reshaping an organization. Read carefully and learn from his lessons and experience.
By Michael Krigsman on October 18, 2017
A prominent AI company CEO and product designer explains key issues in cognitive computing and offers advice to enterprise buyers looking at intelligent agents in customer service.
By Michael Krigsman on October 6, 2017
It’s time for IT to become the hero of awesome customer experience in the enterprise, Two digital leaders explain why this matters and how to do it.