Conversational AI goes mainstream at Capital One bank

Conversational AI goes mainstream at Capital One bank

Capital One is one of the largest banks in the world, with revenue over $27 billion. They are also behind the ubiquitous “What’s in your wallet?” television commercials. To take a deep dive, I invited Capital One’s head of conversational AI, Ken Dodelin, as my guest on the CXOTalk series of conversations with business and […]

Defense contractor: IT must embrace ‘radical transparency and culture change’

Defense contractor: IT must embrace ‘radical transparency and culture change’

A senior executive from the Fortune 500 company, L3 Technologies, explains how to use data to change corporate culture and innovate. Be inspired by her practical advice!

CIO case study: Customer experience and digital transformation

CIO case study: Customer experience and digital transformation

The Chief Information Officer of semiconductor manufacturing company, MAXIM Integrated, explains his role in helping change how the company interacts with customers. It’s an informative look at the modern CIO role.

Practical CIO: Agility, speed, and business alignment

Practical CIO: Agility, speed, and business alignment

The big CIO themes today include agility, speed, customer experience, and business alignment. In truth, these concepts are not new although the rise of technology as a strategic business enabler means the CIO mandate is now innovation and growth rather than stability. In contrast to the past, where the goal of IT was system stability, […]

Nokia reinvented: Decline, resurrection, and how CEOs get trapped

Nokia reinvented: Decline, resurrection, and how CEOs get trapped

The Chairman of Nokia explains how the iPhone and Android disrupted this iconic mobile phone company and what they did to survive. He also shares the inside story of negotiating with Steve Ballmer to sell the company to Microsoft. It’s a crucial tale for anyone interested in transformation.

Lean impact: How to apply lean startup principles to non-profits for social good

Lean impact: How to apply lean startup principles to non-profits for social good

An author and practitioner explains how to apply minimum viable products and iterative development to social impact. Every modern non-profit must learn to adapt these techniques to be efficient, save money, and ensure that every dollar spent creates the greatest impact possible.

Vodaphone exec talks 5G, autonomous vehicles, virtual surgery, security and more

Vodaphone exec talks 5G, autonomous vehicles, virtual surgery, security and more

The telecom industry is undergoing dramatic changes. As 5G service starts to roll out in a serious way next year, important new applications for business and consumer use will follow behind. From autonomous cars to remote surgery, the high bandwidth and low latency of 5G connectivity will bring unexpected changes to a host of industries. […]

​San Jose Sharks: Fan experience, community, and technology (but don't call it digital transformation)

​San Jose Sharks: Fan experience, community, and technology (but don't call it digital transformation)

Go behind the scenes with the president of an NHL hockey to learn about customer experience and why building community is crucial. He also explains what’s wrong with the term “digital transformation” and how to create genuine fan relationships. Watch the video and listen to the podcast!

Mission impossible: Can you regain access after Twitter lockout?

Mission impossible: Can you regain access after Twitter lockout?

If your Twitter is hacked, it could be gone permanently and Twitter may not help. Here is one user’s sad story and how you can protect yourself.

Apple vs Samsung phones: We compare the Galaxy S series and the iPhone XS

Apple vs Samsung phones: We compare the Galaxy S series and the iPhone XS

As phones become more sophisticated and mature, choosing one brand over another is increasingly hard. Is Apple really better than Samsung, or is Samsung the top phone maker? Selecting the right phone for you depends on several factors: Do you prefer a large screen or small? Are you super picky about pictures the camera takes […]