SAP marketing: The culture journey from on-premise to cloud (CXOTalk interview)

SAP marketing: The culture journey from on-premise to cloud (CXOTalk interview)

[embedded content] As one of the largest enterprise software companies in the world, everyone in technology knows the SAP brand. The company has approximately $25 billion in revenue and 96,000 employees.   Although tech conversations usually center on products and customer use cases, I am also interested in how large, complex organizations manage people and […]

Digital transformation and the industrial internet of things at energy giant ABB (CxOTalk interview)

Digital transformation and the industrial internet of things at energy giant ABB (CxOTalk interview)

[embedded content] Digital transformation continues to be important as companies of all sizes modernize their operations. For large organizations, “becoming digital” is a complex effort that involves technology and business process changes together with adopting new mindsets, business models, and corporate cultures. Given all these components, we can hardly overstate the complexity of genuine digital […]

Women in tech: Two prominent female CISOs speak out (CxOTalk interview)

Women in tech: Two prominent female CISOs speak out (CxOTalk interview)

The Chief Information Security Officer role has become increasingly important in recent years. But, what are the opportunities for women in this male-dominated field?   As part of the CxOTalk series of conversations with innovators, I spoke with two female CISOs to learn about the unique challenges women face in the security field: Jo Stewart-Rattray […]

Iterative development and minimum viable products help non-profits succeed

Iterative development and minimum viable products help non-profits succeed

Both large organizations and small companies have adopted the principles of lean startups. Concepts such as minimum viable products and iterative development are mainstay approaches for organizations developing both products and services. However, we do not often hear about non-profits and mission-based organizations using these approaches. Author Ann Mei Chang’s new book, called Lean Impact, […]

Zoom CEO strives for sustainable customer happiness

Zoom CEO strives for sustainable customer happiness

Making customers happy on a sustained basis is hard and expensive. As a result, business leaders often de-prioritize the importance of customer experience when making investment choices related to time, money, and product focus. Customer experience often dies from the decisions of a thousand small cuts. For example, do we cut corners on features because […]

Adversarial AI: Cybersecurity battles are coming

Adversarial AI: Cybersecurity battles are coming

One of the world’s foremost experts in building AI systems to detect malware explains “offensive AI” and the mathematical models he develops to protect against cyber attacks.

Conversational AI goes mainstream at Capital One bank

Conversational AI goes mainstream at Capital One bank

Capital One is one of the largest banks in the world, with revenue over $27 billion. They are also behind the ubiquitous “What’s in your wallet?” television commercials. To take a deep dive, I invited Capital One’s head of conversational AI, Ken Dodelin, as my guest on the CXOTalk series of conversations with business and […]

Defense contractor: IT must embrace ‘radical transparency and culture change’

Defense contractor: IT must embrace ‘radical transparency and culture change’

A senior executive from the Fortune 500 company, L3 Technologies, explains how to use data to change corporate culture and innovate. Be inspired by her practical advice!

CIO case study: Customer experience and digital transformation

CIO case study: Customer experience and digital transformation

The Chief Information Officer of semiconductor manufacturing company, MAXIM Integrated, explains his role in helping change how the company interacts with customers. It’s an informative look at the modern CIO role.

Practical CIO: Agility, speed, and business alignment

Practical CIO: Agility, speed, and business alignment

The big CIO themes today include agility, speed, customer experience, and business alignment. In truth, these concepts are not new although the rise of technology as a strategic business enabler means the CIO mandate is now innovation and growth rather than stability. In contrast to the past, where the goal of IT was system stability, […]