Infor COO: 'Our customers kick ass'

Infor COO: ‘Our customers kick ass’

Infor COO, Pam Murphy: “Our customers kick ass.” Photo by Michael Krigsman At the start of Inforum 2016, Infor’s Chief Operating Officer, Pam Murphy, stood on stage and announced: “Our customers kick ass.” The comment reflects announcements that Infor is extending its core strategy by adding solutions tied closely to its customers’ digital business transformation. […]

#CXOTALK Cisco's Chief Privacy Officer: Marketing, personalization, and trust

#CXOTALK Cisco’s Chief Privacy Officer: Marketing, personalization, and trust

Michelle Dennedy, Chief Privacy Officer, Cisco Systems The related topics of privacy and security are among the most important in technology today. For marketers, the balance between personalization and privacy is delicate. Too much personalization and the audience feels you are stalking them and being creepy; not enough, and personalization goes away. It’s a challenging […]

Huawei talks innovation, design, customer success, and 5G wireless

Huawei talks innovation, design, customer success, and 5G wireless

Are you familiar with the Chinese company, Huawei? If you asked me that question six months ago, I would have responded, “Know the name, but nothing else about them.” Today, I can answer that Huawei is one of the world’s largest telecom equipment manufacturers, despite their lack of brand awareness. Some relevant facts and figures, […]

CIO workshop: ROI of customer experience

CIO workshop: ROI of customer experience

Customer experience is one of those vague phrases that one hears about digital transformation (itself one of the most common jargon buzzwords of our time). There are two issues associated with customer experience: determining the meaning and quantifying the value or ROI. To understand the meaning, let’s turn to two authoritative sources, Dion Hinchcliffe and […]

#CXOTALK: Technology innovation advice from Accenture's CTO

#CXOTALK: Technology innovation advice from Accenture’s CTO

The consulting firm, Accenture, is a member of the Fortune 500 and one of the largest companies in the world, with revenues over $32 billion and approximately 300,000 employees. As part of the CXOTALK series of conversations with disruptive business leaders, I spoke at length with Accenture’s Chief Technology Officer, Paul Daugherty. During the 45-minute […]

#CXOTALK: Design for innovation, digital transformation, and organizational change

#CXOTALK: Design for innovation, digital transformation, and organizational change

Design plays a crucial role in modern technology companies. From creating user experience to helping organizations become customer-centric, design is fundamental to digital transformation. Design in Tech 2016 This broad concept of design, going far beyond attractive screens and pretty colors, is connected closely to innovation and evolving business models. For this reason, both startups […]

Research: Digital creates CIO innovation opportunities but challenges remain

Research: Digital creates CIO innovation opportunities but challenges remain

A recent survey of 3,352 CIOs and IT leaders sheds light on important aspects of the CIO role and describes CIO perspectives on areas such as digital disruption and cloud. Most important, the study offers proof points of the conflicting demands that face CIOs and IT during this time of digital transition. The research is […]

CIO alert: Information technology is a $4 trillion global business

CIO alert: Information technology is a $4 trillion global business

Research from IT advocacy group, CompTIA, offers interesting data about the size, scope, and growth of the information technology industry. For CIOs and other IT professionals, understanding the trends can help you create company strategy, identify job opportunities, understand areas of growth, and sidestep the impact of industry weakness. For example, there is a skills […]