Huawei talks innovation, design, customer success, and 5G wireless

Huawei talks innovation, design, customer success, and 5G wireless

Are you familiar with the Chinese company, Huawei? If you asked me that question six months ago, I would have responded, “Know the name, but nothing else about them.” Today, I can answer that Huawei is one of the world’s largest telecom equipment manufacturers, despite their lack of brand awareness. Some relevant facts and figures, […]

CIO workshop: ROI of customer experience

CIO workshop: ROI of customer experience

Customer experience is one of those vague phrases that one hears about digital transformation (itself one of the most common jargon buzzwords of our time). There are two issues associated with customer experience: determining the meaning and quantifying the value or ROI. To understand the meaning, let’s turn to two authoritative sources, Dion Hinchcliffe and […]

#CXOTALK: Technology innovation advice from Accenture's CTO

#CXOTALK: Technology innovation advice from Accenture’s CTO

The consulting firm, Accenture, is a member of the Fortune 500 and one of the largest companies in the world, with revenues over $32 billion and approximately 300,000 employees. As part of the CXOTALK series of conversations with disruptive business leaders, I spoke at length with Accenture’s Chief Technology Officer, Paul Daugherty. During the 45-minute […]

#CXOTALK: Design for innovation, digital transformation, and organizational change

#CXOTALK: Design for innovation, digital transformation, and organizational change

Design plays a crucial role in modern technology companies. From creating user experience to helping organizations become customer-centric, design is fundamental to digital transformation. Design in Tech 2016 This broad concept of design, going far beyond attractive screens and pretty colors, is connected closely to innovation and evolving business models. For this reason, both startups […]

Research: Digital creates CIO innovation opportunities but challenges remain

Research: Digital creates CIO innovation opportunities but challenges remain

A recent survey of 3,352 CIOs and IT leaders sheds light on important aspects of the CIO role and describes CIO perspectives on areas such as digital disruption and cloud. Most important, the study offers proof points of the conflicting demands that face CIOs and IT during this time of digital transition. The research is […]

CIO alert: Information technology is a $4 trillion global business

CIO alert: Information technology is a $4 trillion global business

Research from IT advocacy group, CompTIA, offers interesting data about the size, scope, and growth of the information technology industry. For CIOs and other IT professionals, understanding the trends can help you create company strategy, identify job opportunities, understand areas of growth, and sidestep the impact of industry weakness. For example, there is a skills […]

Research: ERP advice for buyers, software vendors, and consulting firms

Research: ERP advice for buyers, software vendors, and consulting firms

As part of a research series begun in 2009, Panorama Consulting just released data related to key challenges associated with ERP implementations in small- and mid-sized companies. To conduct the research, Panorama used a web-based survey with 215 respondents. Eighty-six percent of the respondents have revenues under $1 billion. I previously wrote about yearly iterations […]