​#CXOTALK: Conversational bots and the future of HCM

​#CXOTALK: Conversational bots and the future of HCM

ADP: Conversational bots and the future of HCM The CXOTALK series of conversations with innovators gives us the opportunity to hear the views of people genuinely shaping our technology future. For episode number 184, I spoke with Stuart Sackman, a senior leader from huge HR services company ADP. Stuart’s formal title is Corporate Vice President, […]

#CXOTALK Customer relationships and user experience

#CXOTALK Customer relationships and user experience

Becoming customer centric is a core goal for virtually all digital transformation projects. Analyst and author, Brian Solis, shares practical steps on how to achieve this critical goal.

#CXOTALK McKinsey Partner explains digital marketing

#CXOTALK McKinsey Partner explains digital marketing

The global co-leader of Digital McKinsey, David Edelman, presents key success factors in the journey to digital marketing. His practical advice is essential reading for every marketer and CMO.

#CXOTALK Oracle talks enterprise software suites

#CXOTALK Oracle talks enterprise software suites

Oracle talks suites versus best-of-breed We all know Oracle, a company with almost $40 billion in revenue and 136,000 employees. In recent years, the company has undertaken a transition from on-premise software to become a major cloud provider. This strategy shift has implications across the company, from product development to sales to marketing. On episode […]

#CXOTALK General Electric and the industrial internet of big things

#CXOTALK General Electric and the industrial internet of big things

General Electric and the industrial internet of big things General Electric is one of the interesting brands in the world. Started in 1889 by Thomas Edison and employing over 300,000 people, GE is undergoing one of the most significant transformations in its long history. As a manufacturing organization, GE is rethinking its entire business through […]

#CXOTALK: Innovation and the future at Harley-Davidson

#CXOTALK: Innovation and the future at Harley-Davidson

Harley-Davidson logo We all know that Harley-Davidson is one of the world’s top motorcycle brands, but did you know they are also a world-class manufacturer and innovator? Harley’s Chief Technology Officer, Sean McCormack, joined me on CXOTALK to explore innovation at this iconic American brand. The co-host for this episode was fellow ZDNet columnist, Dion […]

Infor COO: 'Our customers kick ass'

Infor COO: ‘Our customers kick ass’

Infor COO, Pam Murphy: “Our customers kick ass.” Photo by Michael Krigsman At the start of Inforum 2016, Infor’s Chief Operating Officer, Pam Murphy, stood on stage and announced: “Our customers kick ass.” The comment reflects announcements that Infor is extending its core strategy by adding solutions tied closely to its customers’ digital business transformation. […]

#CXOTALK Cisco's Chief Privacy Officer: Marketing, personalization, and trust

#CXOTALK Cisco’s Chief Privacy Officer: Marketing, personalization, and trust

Michelle Dennedy, Chief Privacy Officer, Cisco Systems The related topics of privacy and security are among the most important in technology today. For marketers, the balance between personalization and privacy is delicate. Too much personalization and the audience feels you are stalking them and being creepy; not enough, and personalization goes away. It’s a challenging […]

Huawei talks innovation, design, customer success, and 5G wireless

Huawei talks innovation, design, customer success, and 5G wireless

Are you familiar with the Chinese company, Huawei? If you asked me that question six months ago, I would have responded, “Know the name, but nothing else about them.” Today, I can answer that Huawei is one of the world’s largest telecom equipment manufacturers, despite their lack of brand awareness. Some relevant facts and figures, […]

CIO workshop: ROI of customer experience

CIO workshop: ROI of customer experience

Customer experience is one of those vague phrases that one hears about digital transformation (itself one of the most common jargon buzzwords of our time). There are two issues associated with customer experience: determining the meaning and quantifying the value or ROI. To understand the meaning, let’s turn to two authoritative sources, Dion Hinchcliffe and […]