DevOps and user experience at Concur

DevOps and user experience at Concur

Image from Wikipedia User experience is not just about pretty design and attractive software screens. It encompasses every link in the chain that influences interactions between a user and the system. Historically, the enterprise software industry prioritized features and functions over usability. The industry’s poor reputation is a predictable result of this legacy. Although front-end […]

Digital experience and white glove customer service at Brooks Brothers

Digital experience and white glove customer service at Brooks Brothers

The CIO of an iconic American brand explains how this 200-year old retailer is rethinking customer relationships across brick-and-mortar stores, e-commerce, and mobile.

​FinTech and Blockchain: Are banks dead?

​FinTech and Blockchain: Are banks dead?

  Banking and financial services are under threat from a combination of technology innovations, a difficult economic environment, and changing consumer expectations. During a recent CXOTALK conversation with banking technology leader, Oliver Bussmann, we explored the dynamics underlying these challenges to financial services. Oliver was Group CIO for UBS, largest private bank in the world […]

CIO view: Inside the World Health Organization

CIO view: Inside the World Health Organization

An exclusive conversation with the Chief Information Officer of WHO reveals technology used to prepare for and manage outbreaks of disease on a global scale.

CIO leadership: Two female role models

CIO leadership: Two female role models

Senior executives from Intel and Biogen explain the unique opportunities and challenges of Chief Information Officers. Ground truths from two powerful women.

Women in technology: Advice from Intel and Biogen

Women in technology: Advice from Intel and Biogen

Two successful senior executives — both former CIOs — offer practical and helpful advice to companies, men, and women on improving gender diversity in technology.

CIO lessons from 9/11: Resiliency, recovery, and cloud computing

CIO lessons from 9/11: Resiliency, recovery, and cloud computing

Image via About.com The terrible events of September 11 affected us in profound ways: business, professional, personal, cultural, and social. From a narrow business perspective, that day demonstrated the importance for every organization to consider its own operational resilience and ability to meet an unexpected crisis. Operational resilience means putting in place plans and activities […]