Thinking small: Why ecosystems are critical to your business

Thinking small: Why ecosystems are critical to your business

First, an announcement I have asked Harvard Business Press and received (thank you very much) a big extension on writing my book on customer engagement: “The Commonwealth of Self Interest: Customer Engagement, Business Benefit” so that it will be coming out most likely in 2017 — or at least the manuscript will be done in […]

Oracle CX and SAS GBF: Product-focused companies in the throes of change

Oracle CX and SAS GBF: Product-focused companies in the throes of change

Oracle and SAS have some things in common that are very apparent. These two founder-dominated companies also face similar challenges.