By Paul Greenberg on June 24, 2015
I like stories with good endings – even better with good endings that imply great futures. Back in 1996, there was a great story at the Olympics that led to all kinds of nice things (see story below.) More recently, and once again, at the Lithium LiNC 2015 user conference, where 850 people enjoyed life […]
By Paul Greenberg on June 1, 2015
We continue to take a look at the CRM Watchlist customer engagement grouped winners, Pitney Bowes, Thunderhead and Totango. All three have unique value propositions – I doubt they would ever compete with each other.
By Paul Greenberg on May 18, 2015
SAP’s annual conference has a long lineage and is arguably one of the most important – and very revealing – conferences in the technology world. They are always amazing and always puzzling. Paul Greenberg explains the conundrum.
By Paul Greenberg on May 13, 2015
I’ve been back from SugarCon 2015 a couple of weeks along with about 1000 other people give or take a few. I (and the other 999 plus) have had some time to think about what I saw and it was fascinating as always. This company, which I’ve known one way or the other for 10 […]
By Paul Greenberg on April 27, 2015
NICE, SAS and Verint have one thing in common: Customer engagement analytics and optimization solutions. Beyond that, they are all different. See why and what they have to be do to be different and even more successful.
By Paul Greenberg on April 9, 2015
Customer Engagement puts on its first big boy pants If you travel back in time a few years and listen in on boardrooms, customer engagement wasn’t much of a discussion. The rage was all “social” but as Gartner would put it, social was in the midst of a rather heavy hype cycle. Nonetheless, social bore […]
Posted in Business, Featured Posts | Tagged CRM Watchlist, CRM Watchlist 2015, customer engagement, Customer Experience, customer relationship management, enterprise software, Google Analytics, lithium, Medallia
By Paul Greenberg on March 31, 2015
Microsoft begins to align businesses and business units with each other and the 21st century. Paul Greenberg scores the conference and assesses the company’s direction.
By Paul Greenberg on March 17, 2015
Adobe is a player now and they hold their own with unique twists and turns against all major players in the marketing cloud space. But they have things they must do that will carry them to the next level. They do put on a helluva conference.
By Paul Greenberg on March 9, 2015
CRM companies like NetSuite, SAP and Oracle have long histories as suite providers. Is the suite era over? Is best-of-breed the winner? Not so fast: Think ecosystems and make sure you understand why these three companies won the CRM Watchlist 2015.
Posted in Business, Featured Posts, Technology / Software | Tagged Apttus, Cloud Computing, customer relationship management, Enterprise resource planning, enterprise software, netsuite, oracle, salesforce.com, sap
By Paul Greenberg on February 23, 2015
The three marketing companies that won this year’s Watchlist- Adobe, Callidus Cloud and OutMarket – couldn’t be any more different. Check them out: It is so worth it.