Frank D'Souza: We're now experiencing the biggest shift since the Internet

Frank D’Souza: We’re now experiencing the biggest shift since the Internet

  It’s always more fun to be the disruptor than the disrupted in markets where innovation is the key differentiator and commoditization the curse. The world of technology is a constant challenge as programming languages become commonplace, processes increasingly standardized and automated, and global service delivery efficiency a bread-and-butter offering. How can you continue to grow at a […]

Is your current job the end of the line?

Is your current job the end of the line?

  A new trend is developing in the tech and business world and the speed at which it is happening is alarming. The need for people is waning as companies seek to scale themselves profitably on a digital backbone – and it’s having a serious impact on our career paths. When companies historically did layoffs, […]

The Real Purpose of Digital:  Bringing it all together in OneOffice™ with Five Fundamentals

The Real Purpose of Digital: Bringing it all together in OneOffice™ with Five Fundamentals

Whenever anyone utters the term “digital”, please do me one favour: Ask them to define what they mean by “digital” and send me their response. What I love about the Digital OneOffice™ is the simple fact it not only defines “digital”, but also provides a meaningful framework of five fundamentals that must come together to create […]

Japan: The Land of Rising Automation

Japan: The Land of Rising Automation

  And back to our emerging coverage of Asia/Pacific… where people tend to focus on China, India and Australia. However, the Japanese IT services market is larger than these three markets combined – and is growing. So, let’s have our Asia/Pacific research lead, Andrew Milroy, discuss some of the important – and unique – aspects […]

Why even the Beeb needs sourcing standards

Why even the Beeb needs sourcing standards

When you’re one of the last vestiges of commercial-free television trying to compete in a media world gone mad on digital and traditional advertising, you need to be pretty savvy when it comes to managing the coffers when you’re still reliant on public TV license frees each year to maintain your program quality.  So who […]

Automation will destroy, then save outsourcing: The industry has spoken

Automation will destroy, then save outsourcing: The industry has spoken

For those of you who made our New York Digital OneOffice Summit a couple of weeks ago, we had a rumbustious mix of seasoned outsourcing buyers, service provider leaders, advisors and robo vendors under one roof to cogitate, discuss and argue where the hell the industry known as outsourcing and operations is truly heading. Let’s just lay down what […]

Accenture adds European Automation Brains and Brawn with Genfour Acquisition

Accenture adds European Automation Brains and Brawn with Genfour Acquisition

In times of disconcerting political and macro-economic events, where #fakenews and a traditional outsourcing model officially running out of value, getting predictions right is becoming increasingly difficult for an analyst.  Hence, the more pleasing it is when you can gloat about predicting an acquisition. Case in point, Accenture’s acquisition of UK-based Genfour, a pure-play automation […]

The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

  Oh dear – here are the private views of about 60 outsourcing clients we polled at the HfS Summit in New York.  Close to half the room are either feeling let down by their provider over-promising, or merely feel they are only really getting cheap labor from their relationship. Moreover, barely a third of them actually believe their […]