IBM partners with Automation Anywhere: Great for AA, but IBM’s cognitive automation strategy just got more confusing

IBM partners with Automation Anywhere: Great for AA, but IBM’s cognitive automation strategy just got more confusing

If you’ve been covering the legacy world of Business Process Management (BPM) software and the emergence of Robotic Process Automation (RPA) software for the past two decades, it’s fascinating to see the two solutions to mesh together, as customers need the full gamut of automation help:  the digitization of manual work, the scripting, and integration […]

Join us on July 7th to learn which services firms are leading the early AI charge...

Join us on July 7th to learn which services firms are leading the early AI charge…

When it comes to Artificial Intelligence (AI), we’ve had suffered the hype hyping the hype… endured the fluff fluffing the fluff… but what is really happening with business operations being impacted by advancements in genuine, business-ready AI applications? The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation […]

The Market Outlook for Robotic Process Automation

The Market Outlook for Robotic Process Automation

One of the things I’ve been at pains to convey is the critical link between digital transformation… and the role RPA plays it making so much of it possible. Digitally-driven organizations must create a Digital Underbelly to support the front office by automating manual processes, digitizing manual documents to create converged datasets, and embracing the cloud in […]

Why have so many sourcing advisors failed with automation?

Why have so many sourcing advisors failed with automation?

Remember when sourcing advisors has become the “new analysts” and dominated so many outsourcing discussions?  Remember when it was the norm for clients to bring in the sourcing specialists whenever they needed a deal done, not only to get a good price, but also to make sure they selected the right partner and had a […]

A third of enterprises are making significant investments in RPA

A third of enterprises are making significant investments in RPA

Tired of the RPA hyperbole?  Well, you’d better get used to it continuing, as key industries have already made significant short-medium term commitments:   Our 2017 State of Operations and Outsourcing study with KPMG, covering 454 major enterprises, shows the hi-tech and financial services industries leading the way with, respectively, 53% and 44%  already making significant […]

Time to hangout with the real robo-bosses at the FORA Council this September

Time to hangout with the real robo-bosses at the FORA Council this September

When an industry is enduring a secular shift that is literally redefining how we do work, it’s pretty important to get some real, unfettered dialog going among all the key stakeholders this impacts. We need to break free from the glitzy paid-for sales presentations, robot keyrings, stress balls, nasty logo-ed leather notepads and greedy events firms vying […]

The Robotic Process Automation market will reach $443 million this year

The Robotic Process Automation market will reach $443 million this year

Have we ever got so excited about a market that isn’t even yet past the half-billion dollar spend level? Are we getting over excited about solutions because of their potential before they are fully tried and tested in reality?  Let’s get to the realities of RPA by examining the size and five-year forecast for software and related […]

We are in the People Elimination business. How did it get this bad, and can we change course?

We are in the People Elimination business. How did it get this bad, and can we change course?

I was interviewing with the Delhi branch of NPR the other day on the layoff paranoia engulfing the Indian IT industry, and it dawned on me just how inhuman our business has become. These are normal people who still view the world as one where employers have responsibilities to their employees, where people still care […]