It's here, it's real... it's the 2017 RPA Blueprint deal!

It’s here, it’s real… it’s the 2017 RPA Blueprint deal!

At a time where alternative facts and fake news open doors to a parallel universe, where global labor markets are being disrupted by various flavors of travel bans to the United States, the specter of a wall being built at the US-Mexico border that costs more than the entire Space-X program, a reform of H1B […]

NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option

NASSCOM 2017: Indian IT services paralyzed by Trump, but being a deer in the headlights is not an option

When, in history, has there existed a market that just keeps relentlessly growing at 5-10% each year, with profit margins consistently at a 15-20% level; and for well over a decade? Yet you attend the annual flagship Indian IT conference only to experience an atmosphere of acute paranoia and paralysis.  Is change really that frightening? Even most […]

Harman, Accenture and Atos are bossing emerging IoT Services, but we need real IoT algorithms and security standards

Harman, Accenture and Atos are bossing emerging IoT Services, but we need real IoT algorithms and security standards

I plugged my iPhone into my new (fuel-emission friendly) VW this week and – for the first time – my car was connected to by digital life.  Siri (finally) came alive and started sending my contacts voice to text messages, my favorite Spotify soundtrack was arranging itself in all its glory on my vehicle dashboard, and I didn’t […]

Unveiling the first ever Digital OneOffice Premier League

Unveiling the first ever Digital OneOffice Premier League

  February 9, 11 AM – 11:30 AM ET Register Now A digital organization has the ability to take all the cool social, mobile and interactive tech we use in our personal lives and create that experience for all the people in its environment: its employees, customers, and partners.  The Digital OneOfficeTM Framework is all about […]

Offshore has become Walmart…as Outsourcing becomes more like Amazon

Offshore has become Walmart…as Outsourcing becomes more like Amazon

In the post-digital world, no one cares much about “offshore” as a strategy – it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcomes. This doesn’t mean that traditional “offshore” global delivery locations, such as India […]

No more denial for WNS as it makes its concerted procurement play

No more denial for WNS as it makes its concerted procurement play

This is era of the emerging BPO provider, as IT services stagnate and clients demand greater personalization and attention from business services firms that have the scale, resources, hunger and technology enablement skills to take on increasing complexity and make sense out of the dataswamps plaguing so many of today’s businesses. One such stalwart of BPO, quietly […]

Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?

Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?

Have we ever lived in such unpredictable political times?  An unpredictable president-elect, with unpredictable policies in areas where it’s hard to predict what will work… or what won’t, whatever we predict. But one prediction is certain… HfS has a healthcare analyst who’ll keep pounding away at the issues and challenges, where this industry needs to plug capability gaps […]

2017: The year of the “BandAid Economy” as the new digital world gets smarter and the old one just gets dumber

2017: The year of the “BandAid Economy” as the new digital world gets smarter and the old one just gets dumber

Thank the Lord 2016 is over. It’s easy for any old big head to claim they “are not surprised with Brexit and Trump,” but they would be lying – this surprised even the most brilliant minds and political experts. Noone saw this coming – but it’s opened the eyes of many business and political leaders […]

2017: The year people are forced to learn new skills… or join the Lost Generation

2017: The year people are forced to learn new skills… or join the Lost Generation

Let’s cut to the chase – there have never been times as uncertain as these in the world of business. There is no written rule-book to follow when it comes to career survival. The “Future of Work” is about making ourselves employable in a workforce where the priority of business leaders is to invest in automation […]