Phil Fersht
Founder and Chief Executive Officer of HfS Research, the leading global research analyst organization covering global sourcing strategies. Acclaimed Industry Analyst and Consultant who scribes the leading blog for the services industry "Horses for Sources". Previously worked at AMR Research (Gartner Inc), Deloitte Consulting’s BPO Advisory Services, the Everest Group and IDC . In 2010, Phil was named “IIAR Analyst of the Year” by the Institute of Industry Analyst Relations (IIAR). This is the most coveted global award for industry analysts in technology and services.
The why, the what and the how of the HfS Digital OneOffice
We’ve talked a lot about the HfS Digital OneOffice operating framework – it’s the HfS vision for the business operations endstate for digital organizations: The Digital OneOffice is where teams function autonomously across front, middle and back office functions to promote broader processes with real-time data flows that support rapid decision making. It’s where front, middle and back offices […]
Is RPA officially the new outsourcing?
Just as many enterprises were running out of places to find more and more hidden costs they could quickly remedy through (yet) more outsourcing, along came their perfect new toy to unearth costs they had never thought possible to eliminate: RPA. Yes, folks, this stuff is just the thing to keep you occupied for the […]
Offshore outsourcing died with Trump. Now value-based partnerships are rising from the ashes…
What a difference an election makes. When we ran our State of Operations and Outsourcing study in 2014 (mid-way through President Obama’s final term), Global 2000 enterprises were still planning to increase their short-term investments in offshoring their IT by more than 20%. When we re-ran the study in 2016, offshoring intent was clearly dropping to a 12% intended increase […]
Can Infosys be the one to challenge Accenture’s digital services dominance?
It took a while, but we’ve finally seen the cards being played from Infosys’ new CEO Salil Parekh – and it’s a concerted digital play to offer clients an alternative to Accenture. Make no bones about it, the intentions are crystal clear to reverse the course Vishal Sikka set with a software-centric “product” approach, and follow the Accenture model […]
We’re becoming obsessive social networkers with a huge appetite to learn from each other
Remember that 70’s movie “Logan’s Run” when, in the 23rd century, the population and the consumption of resources are maintained in equilibrium by killing everyone who reaches the age of 30? They found a simple fix to solve their problems. Today, we seem to be entering a similar situation with employment and intelligent automation: why not […]
Gartner fails spectacularly with its 180 degree flip on the impact of AI Automation on jobs
Whiplash alert: You may have noticed how Gartner recently flipped its core messaging from automation/AI being a seismic job destroyer to being now a job-creator. And both times, they just can’t seem to back up the rhetoric with actual facts. Plus, they don’t even seem to be able to define consistently what they actually mean by “AI […]
OneSource Virtual: Born in the RPA Cloud
We’ve been so focused on how Robotic Process Automation is being implemented across legacy application environments, we missed how it is also being rolled out in “Born in the Cloud” business environments
NASSCOM 2015: More MBA and less ABAP is the recipe for Digital success
NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before
Dallas, we have another problem: Too many Advisors are Buying the Service Provider Hype
We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement
Europe: If you can’t do Arbitrage, then Automate!
if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?
