Phil Fersht
Founder and Chief Executive Officer of HfS Research, the leading global research analyst organization covering global sourcing strategies. Acclaimed Industry Analyst and Consultant who scribes the leading blog for the services industry "Horses for Sources". Previously worked at AMR Research (Gartner Inc), Deloitte Consulting’s BPO Advisory Services, the Everest Group and IDC . In 2010, Phil was named “IIAR Analyst of the Year” by the Institute of Industry Analyst Relations (IIAR). This is the most coveted global award for industry analysts in technology and services.
It’s Design Thinking heaven with TandemSeven as Genpact makes its OneOffice move
“You guys really should evolve your lean capabilities into Design Thinking with your clients” was my conversation with Genpact’s innovation lead, Gianni Giacomelli (pictured), a year ago. “You should also do that with your research clients” was Gianni’s response. Exactly a year later, we open our Research ThinkTank in Cambridge England to perform said exercises with our clients, and […]
Socially-paranoid media: where did it all go wrong? (rant)
What’s really happened to social media these days? What used to be a fun place to share untethered banter, humor, intellectual conversation and debate, perhaps be a little risqué, has degenerated into a stuffy medium for puffing up corporate brand mush, and regurgitating the same old bland insight we’re having pushed at us daily. Every […]
Automation to displace 750,000 low skilled Indian jobs, but create 300,000 mid-high skilled jobs by 2022
A lot has changed in the last year… especially when it comes to automation: it has now become the broadly-accepted efficiency tool for cost leverage with operations. Every customer has RPA project managers and automation leads hungry for data, advice, and ideas. Every service provider has RPA embedded into their service delivery models, and every credible advisor has a practice […]
Hyping the hyperledger with blockchain boffin Brian Behlendorf
HfS’ Saurabh Gupta recently caught up with Brian Behlendorf (see bio), the Executive Director of Hyperledger at the Linux Foundation. Brian was a primary developer of the Apache Web Server – the most popular web server on the internet. He was a founding member of the Apache Software Foundation, the founding CTO of CollabNet, the CTO of […]
Why Donald Trump should take the Infosys CEO gig
There’s only one thing in our world that keeps Donald Trump off the headlines… of course… it’s good ol’ Infosys! Yes, folks, we actually seem to care more about who is attending these board meetings and squabbling about the cost of refueling the company jet, than the nuclear warheads currently pointed at Pyongyang. Yes, people, the $10bn Bangalore-headquartered […]
Infosys gives up its American Dream
Once dubbed the “Indian Accenture”, being the Indian heritage outsourcer with the high-end reputation, the firm now finds itself enduring, perhaps, the most difficult period of its history – and it could be poised to get a hell of a lot worse. Vishal Sikka brought energy, fresh ideas, hope… and a Silicon Valley mindset to its […]
Worried you’re being automated? Think again…
(Cross-posted @ Horses for Sources)
The future is about services, not software
I was recently given the lowdown on how amazing ServiceNow is becoming with the “integration of Watson and Chatbots into its core platform”. Sounds terrific, but does this added functionality really add huge value to customers, when we examine the realities of their current business models? I would argue our industry has become so carried away with […]
RPA satisfaction: lowest for finance and call center, highest for IT and marketing
So we’ve determined that 58% of enterprises which have adopted RPA are satisfied with both cost and business impact (see recent post). But how does this differ by business processes? Let’s consider this data: IT processes and apps are clearly the biggest beneficiaries of RPA. There’s nothing like music to the ears of cash-strapped CIOs and […]
Robo’s best-kept secret? Not any more… meet Redwood
There’s nothing worst than being the “best kept secret” in an industry… sure, it sounds cute at first, but after a while it gets frustrating as people aren’t learning about you. And there’s nothing worse than being a best-kept robo secret in a market obsessed with propaganda, ignorance and bad analysts, many of whom have […]
