It's Design Thinking heaven with TandemSeven as Genpact makes its OneOffice move

It’s Design Thinking heaven with TandemSeven as Genpact makes its OneOffice move

“You guys really should evolve your lean capabilities into Design Thinking with your clients” was my conversation with Genpact’s innovation lead, Gianni Giacomelli (pictured), a year ago.  “You should also do that with your research clients” was Gianni’s response.  Exactly a year later, we open our  Research ThinkTank in Cambridge England to perform said exercises with our clients, and […]

Socially-paranoid media:  where did it all go wrong? (rant)

Socially-paranoid media: where did it all go wrong? (rant)

What’s really happened to social media these days?  What used to be a fun place to share untethered banter, humor, intellectual conversation and debate, perhaps be a little risqué,  has degenerated into a stuffy medium for puffing up corporate brand mush, and regurgitating the same old bland insight we’re having pushed at us daily.  Every […]

Automation to displace 750,000 low skilled Indian jobs, but create 300,000 mid-high skilled jobs by 2022

Automation to displace 750,000 low skilled Indian jobs, but create 300,000 mid-high skilled jobs by 2022

A lot has changed in the last year… especially when it comes to automation: it has now become the broadly-accepted efficiency tool for cost leverage with operations. Every customer has RPA project managers and automation leads hungry for data, advice, and ideas. Every service provider has RPA embedded into their service delivery models, and every credible advisor has a practice […]

Hyping the hyperledger with blockchain boffin Brian Behlendorf

Hyping the hyperledger with blockchain boffin Brian Behlendorf

HfS’ Saurabh Gupta recently caught up with Brian Behlendorf (see bio), the Executive Director of Hyperledger at the Linux Foundation. Brian was a primary developer of the Apache Web Server – the most popular web server on the internet. He was a founding member of the Apache Software Foundation, the founding CTO of CollabNet, the CTO of […]

Infosys gives up its American Dream

Infosys gives up its American Dream

Once dubbed the “Indian Accenture”, being the Indian heritage outsourcer with the high-end reputation, the firm now finds itself enduring, perhaps, the most difficult period of its history – and it could be poised to get a hell of a lot worse. Vishal Sikka brought energy, fresh ideas, hope… and a Silicon Valley mindset to its […]

The future is about services, not software

The future is about services, not software

I was recently given the lowdown on how amazing ServiceNow is becoming with the “integration of Watson and Chatbots into its core platform”.  Sounds terrific, but does this added functionality really add huge value to customers, when we examine the realities of their current business models?  I would argue our industry has become so carried away with […]

Robo's best-kept secret? Not any more... meet Redwood

Robo’s best-kept secret? Not any more… meet Redwood

  There’s nothing worst than being the “best kept secret” in an industry… sure, it sounds cute at first, but after a while it gets frustrating as people aren’t learning about you.  And there’s nothing worse than being a best-kept robo secret in a market obsessed with propaganda, ignorance and bad analysts, many of whom have […]