Phil Fersht
Founder and Chief Executive Officer of HfS Research, the leading global research analyst organization covering global sourcing strategies. Acclaimed Industry Analyst and Consultant who scribes the leading blog for the services industry "Horses for Sources". Previously worked at AMR Research (Gartner Inc), Deloitte Consulting’s BPO Advisory Services, the Everest Group and IDC . In 2010, Phil was named “IIAR Analyst of the Year” by the Institute of Industry Analyst Relations (IIAR). This is the most coveted global award for industry analysts in technology and services.
Time to get worried about being automated… very worried
With Natural Language Processing, Interactive Voice Response, cognitive virtual agents, Robotic Process Automation, the very essence of our corporate existence, the conference call itself, is in grave danger of going robo. I think we’re done folks… (Cross-posted @ Horses for Sources)
IBM partners with Automation Anywhere: Great for AA, but IBM’s cognitive automation strategy just got more confusing
If you’ve been covering the legacy world of Business Process Management (BPM) software and the emergence of Robotic Process Automation (RPA) software for the past two decades, it’s fascinating to see the two solutions to mesh together, as customers need the full gamut of automation help: the digitization of manual work, the scripting, and integration […]
136 enterprise RPA users have spoken and 58% are positive about the business value
When we revealed Garter’s bullish 96% of clients are getting real value from RPA bombshell (see post) six weeks ago, everyone close to the action was incredulous: Now we have the real data to prove where satisfaction levels currently sit, where we just interviewed 136 major enterprises currently experiencing RPA installs: My personal experience has […]
Join us on July 7th to learn which services firms are leading the early AI charge…
When it comes to Artificial Intelligence (AI), we’ve had suffered the hype hyping the hype… endured the fluff fluffing the fluff… but what is really happening with business operations being impacted by advancements in genuine, business-ready AI applications? The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation […]
The Market Outlook for Robotic Process Automation
One of the things I’ve been at pains to convey is the critical link between digital transformation… and the role RPA plays it making so much of it possible. Digitally-driven organizations must create a Digital Underbelly to support the front office by automating manual processes, digitizing manual documents to create converged datasets, and embracing the cloud in […]
Why have so many sourcing advisors failed with automation?
Remember when sourcing advisors has become the “new analysts” and dominated so many outsourcing discussions? Remember when it was the norm for clients to bring in the sourcing specialists whenever they needed a deal done, not only to get a good price, but also to make sure they selected the right partner and had a […]
A third of enterprises are making significant investments in RPA
Tired of the RPA hyperbole? Well, you’d better get used to it continuing, as key industries have already made significant short-medium term commitments: Our 2017 State of Operations and Outsourcing study with KPMG, covering 454 major enterprises, shows the hi-tech and financial services industries leading the way with, respectively, 53% and 44% already making significant […]
Time to hangout with the real robo-bosses at the FORA Council this September
When an industry is enduring a secular shift that is literally redefining how we do work, it’s pretty important to get some real, unfettered dialog going among all the key stakeholders this impacts. We need to break free from the glitzy paid-for sales presentations, robot keyrings, stress balls, nasty logo-ed leather notepads and greedy events firms vying […]
The Robotic Process Automation market will reach $443 million this year
Have we ever got so excited about a market that isn’t even yet past the half-billion dollar spend level? Are we getting over excited about solutions because of their potential before they are fully tried and tested in reality? Let’s get to the realities of RPA by examining the size and five-year forecast for software and related […]
We are in the People Elimination business. How did it get this bad, and can we change course?
I was interviewing with the Delhi branch of NPR the other day on the layoff paranoia engulfing the Indian IT industry, and it dawned on me just how inhuman our business has become. These are normal people who still view the world as one where employers have responsibilities to their employees, where people still care […]
