No more denial for WNS as it makes its concerted procurement play

No more denial for WNS as it makes its concerted procurement play

This is era of the emerging BPO provider, as IT services stagnate and clients demand greater personalization and attention from business services firms that have the scale, resources, hunger and technology enablement skills to take on increasing complexity and make sense out of the dataswamps plaguing so many of today’s businesses. One such stalwart of BPO, quietly […]

Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?

Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?

Have we ever lived in such unpredictable political times?  An unpredictable president-elect, with unpredictable policies in areas where it’s hard to predict what will work… or what won’t, whatever we predict. But one prediction is certain… HfS has a healthcare analyst who’ll keep pounding away at the issues and challenges, where this industry needs to plug capability gaps […]

2017: The year of the “BandAid Economy” as the new digital world gets smarter and the old one just gets dumber

2017: The year of the “BandAid Economy” as the new digital world gets smarter and the old one just gets dumber

Thank the Lord 2016 is over. It’s easy for any old big head to claim they “are not surprised with Brexit and Trump,” but they would be lying – this surprised even the most brilliant minds and political experts. Noone saw this coming – but it’s opened the eyes of many business and political leaders […]

2017: The year people are forced to learn new skills… or join the Lost Generation

2017: The year people are forced to learn new skills… or join the Lost Generation

Let’s cut to the chase – there have never been times as uncertain as these in the world of business. There is no written rule-book to follow when it comes to career survival. The “Future of Work” is about making ourselves employable in a workforce where the priority of business leaders is to invest in automation […]

2016: Goodbye to the year of Ignorance (rant warning)

2016: Goodbye to the year of Ignorance (rant warning)

I, for one, won’t be too sad to see the back of 2016… it just felt like the world kept becoming an increasingly ignorant place to exist. The Internet became the medium to block out information, not share facts and data points to foster intelligent discussion. It (almost) became acceptable to be racist; it (almost) […]

The real unfiltered truth behind the lack of RPA use cases

The real unfiltered truth behind the lack of RPA use cases

  My good pal, Steve Rudderham, formerly of Genpact, Capgemini and Accenture fame… and recently anointed the great GBS leader at Kelloggs, posed the irresistible question to me on our Robotic Premier League blog: Phil, One thing we’ve struggled with is really where the rubber hits the road in terms of credentials. There are a lot […]

And here are the 2016 RPA pureplay specialists...

And here are the 2016 RPA pureplay specialists…

So who do you call when you want a robot? When we embarked on the 2016 RPL, we had to evaluate all the professional services firms operating in the space – both to help clients develop an RPA roadmap, evaluate the RPA software options and alignment with their processing requirements, and ultimately get some help implementing the solutions, […]

And here's the 2016 RPA Premier League

And here’s the 2016 RPA Premier League

We did in once, we did it twice… and I bet you never thought we’d do it a third time. Yes, amigos, it’s the 2016 airing of how effective the leading service transformation providers are in that beloved RPA space that just refuses to go away… Source: HfS Research 2016 – Click to Enlarge Ever since HfS bought the […]

Learn about our 2017 research plans: the Year of Making it Real

Learn about our 2017 research plans: the Year of Making it Real

Nothing better to do next Thursday?  Want to spend an hour with the HfS team hearing about our research plans for 2017 – and why we are focusing so hard on the reality versus the hype?  Have nothing better to do than have a festive mimosa and hear our happy band of analysts get all excited […]

Here, there, automating anywhere...

Here, there, automating anywhere…

  There’s been an awful lot of focus on the emerging Robotic Process Automation (RPA) solutions since we unveiled the concept to the services industry in 2012. While early movers, like Blue Prism, have stolen most of the early headlines in the space, we’ve seen other very effective tools and platforms emerge, such as Kryon Systems, […]