Japan: The Land of Rising Automation

Japan: The Land of Rising Automation

  And back to our emerging coverage of Asia/Pacific… where people tend to focus on China, India and Australia. However, the Japanese IT services market is larger than these three markets combined – and is growing. So, let’s have our Asia/Pacific research lead, Andrew Milroy, discuss some of the important – and unique – aspects […]

Why even the Beeb needs sourcing standards

Why even the Beeb needs sourcing standards

When you’re one of the last vestiges of commercial-free television trying to compete in a media world gone mad on digital and traditional advertising, you need to be pretty savvy when it comes to managing the coffers when you’re still reliant on public TV license frees each year to maintain your program quality.  So who […]

Automation will destroy, then save outsourcing: The industry has spoken

Automation will destroy, then save outsourcing: The industry has spoken

For those of you who made our New York Digital OneOffice Summit a couple of weeks ago, we had a rumbustious mix of seasoned outsourcing buyers, service provider leaders, advisors and robo vendors under one roof to cogitate, discuss and argue where the hell the industry known as outsourcing and operations is truly heading. Let’s just lay down what […]

Accenture adds European Automation Brains and Brawn with Genfour Acquisition

Accenture adds European Automation Brains and Brawn with Genfour Acquisition

In times of disconcerting political and macro-economic events, where #fakenews and a traditional outsourcing model officially running out of value, getting predictions right is becoming increasingly difficult for an analyst.  Hence, the more pleasing it is when you can gloat about predicting an acquisition. Case in point, Accenture’s acquisition of UK-based Genfour, a pure-play automation […]

The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

  Oh dear – here are the private views of about 60 outsourcing clients we polled at the HfS Summit in New York.  Close to half the room are either feeling let down by their provider over-promising, or merely feel they are only really getting cheap labor from their relationship. Moreover, barely a third of them actually believe their […]

Genpact earns its CFO Consulting stripes as it seeks to pioneer disruptive F&A services in the digital era

Genpact earns its CFO Consulting stripes as it seeks to pioneer disruptive F&A services in the digital era

  The Business Process Outsourcing industry is going through a significant evolution from a labour-led business model to one that is now a blend of global talent combined with automation, artificial intelligence, and digital technologies.  This is especially the case with the financial function, where CFOs are under immense pressure to deliver the next wave […]

Welcome to Judgement Day, where the real future of Outsourcing and the Digital OneOffice will be decided in NY this week!

Welcome to Judgement Day, where the real future of Outsourcing and the Digital OneOffice will be decided in NY this week!

Dear Friends, Our day of judgment is upon us! Can we really “unlearn” the last two decades and change how we buy, sell, behave and operate? Do we really have what it takes – deep down inside – to get ahead of this maelstrom of change and come out the other side with wealth, happiness and […]

The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships

The traditional outsourcing model is officially out of value, but the future is bright for co-innovation partnerships

Remember all those juicy reasons why companies jumped into outsourcing? Like driving out cost, standardizing processes, perhaps even finding a few nuggets of innovation along the way with better access to talent and technology? Well our new 2017 State of Operations and Outsourcing Study of 454 major enterprise buyers gives a pretty gloomy picture of […]

Deconstructing Q4 2016 – Growth in the Traditional Services Model close to Flatlining

Deconstructing Q4 2016 – Growth in the Traditional Services Model close to Flatlining

The Q4 results season has finally ended and we’re able to report on the final Q4 standings. We’ve visualised the latest set of results for Q4 in the diagram, the top chart shows our usual margin v growth view (excluding AWS). With a chart showing the quarterly growth for Q4, an estimation of the annual […]