Founder and Chief Executive Officer of HfS Research, the leading global research analyst organization covering global sourcing strategies. Acclaimed Industry Analyst and Consultant who scribes the leading blog for the services industry "Horses for Sources". Previously worked at AMR Research (Gartner Inc), Deloitte Consulting’s BPO Advisory Services, the Everest Group and IDC . In 2010, Phil was named “IIAR Analyst of the Year” by the Institute of Industry Analyst Relations (IIAR). This is the most coveted global award for industry analysts in technology and services.
Tinker, experiment, explore, then disrupt: The Hyper-Connected Enterprise will be driven by Intelligent Automation.
By Phil Fersht on August 31, 2018
As business operations have advanced through several inflections points over the last three decades, the core component at the heart of these changes has been the emergence of digital interactivity driving the hyper-connected global business – only made possible by intelligent automation. Digital connectivity has transformed both front and back offices over the last three […]
By Phil Fersht on August 16, 2018
Yes, folks – the rumors are true. HFS is officially out of the quadrant business. We’re done, the whole quadrant craze is starting to smell pretty bad and we know the industry is fed up with it. Increasingly, many of these 2×2 matrices are missing several of the market leaders (who refuse to participate) and having them […]
By Phil Fersht on August 9, 2018
After yesterday’s slightly risqué rant, I received an interesting comment from Nigel Barron (pictured) this morning, an avid follower of HFS over the years, who spent much of his career with CSC and subsequently DXC before recently going independent (and clearly off the leash and wagging his tail!): “Since 2008 every job has become a hustle and analysts […]
By Phil Fersht on August 8, 2018
As an analyst, you spend your time with a lot of other analysts – for better or for worse. And, recently, worse is taking up more than its fair share. It just seems like, as an industry, we’ve lost our collective teeth, our ability to question, challenge and find out the truth. We’d even go […]
By Phil Fersht on August 6, 2018
We are hiring a Research Director, Artificial Intelligence, based in Cambridge, England, the home of AI!
Posted in Business
By Phil Fersht on August 2, 2018
The rise of RPA is nothing short of spectacular as the market closes on $2bn this year. It has captivated the attention of the digital operations executives with the promise of cost-savings beyond labor arbitrage, cost avoidance by extending the life of legacy IT, quicker implementation than traditional IT projects, business-user friendliness, auditability and […]
By Phil Fersht on August 1, 2018
What is wrong with us old timers these days? We go to conferences where we make sure no one under age of 40 comes near the place, and we spend half our time bemoaning the lack of a “digital mindset” from our colleagues because we all have these world-class digital mindsets ourselves. And can someone please […]
Posted in Trends & Concepts
By Phil Fersht on July 24, 2018
Syntel brings to Atos a larger platform into the North American market, stronger IT automation capabilities to augment its data management and analytics heritage and, above all, access to quality long-term engagements. And not to mention a mighty Indian offshore IT depth that fills a lot of delivery holes for the firm. And don’t forget, […]
By Phil Fersht on July 10, 2018
We’ve now seen three pretty small software firms demonstrate 20x valuations… Blue Prism went public on the London Stock Excheng, UiPath received $150m in series B funding and Automation Anywhere has now announced $250 in series A funding. So it’s pretty clear there are three established leaders at the front of the RPA market and investors […]
By Phil Fersht on June 25, 2018
In case you’ve been asleep for the last month, we recently announced the industry’s most comprehensive analysis (by far) of RPA product functionality, covering AntWorks, Automation Anywhere, BluePrism, Kofax, Kryon, NICE, Pega, Thoughtonomy, UiPath, and Workfusion. We interviewed 359 superusers of RPA products (172 enterprises, 87 RPA advisors and 100 service provider RPA practitioners) across 40+ customer experience dimensions […]