SVP for Enterprise Social and Collaborative Software in SAP's cloud business unit, leading product management and go-to-market. Sameer has been cited in publications such as CNBC Business, The New York Times, CIO.com and Forbes on high performing collaborative organizations and trends in enterprise software. He blogs at Pretzel Logic.
By Sameer Patel on June 15, 2015
Dennis and I talk mostly about the culinary craft, these days. But he and I have been talking about the business of software both publicly and off the record for 8 years now. We’ve even rebutted opposing view points back and forth on our blogs back in the day (my all time favorite lob and […]
By Sameer Patel on June 5, 2015
This more modern version of CRM is enabling natively-digital world to throw down the gauntlet on businesses that do not obsessively design and continuously optimize a customer-centric experience.
Posted in Featured Posts, Technology / Software | Tagged airbnb, Customer Interaction and SocialCRM, customer relationship management, Digital Transformation, Management, Peer to Peer | Leave a response
By Sameer Patel on April 23, 2015
IDC just announced that Successfactors is a leader for Worldwide Social Technologies specifically related to its Integrated Talent Vendor Assessment. This one meant a lot as it directly put to test our stated product and go-to-market promise and singular focus on solving core functional KPIs, with purpose built collaboration software. Back in 2012 we entered the cloud collaboration […]
By Sameer Patel on April 12, 2015
This past week I was with my family in Orlando, mostly bouncing from Beedo to Hagrid. Universal Studios is an extremely good random sample of mainstream Americana for Silicon Valley tech. Some observations that jumped out at me: Self-health tech need to er..stretch more: America is overweight and fitness bands haven’t really made a dent in mainstream America. I […]
By Sameer Patel on January 14, 2015
So, Ingrid Lunden at TechCrunch announced that Facebook has finally entered the world of work. As far as the consumer market goes, think about it. Facebook is worth 212 billion dollars by having a strong hold on your actions, interests, and preferences from 5pm to 9am and some fraction of your work day. If only it could […]
By Sameer Patel on January 5, 2015
I have a deep aversion to the word disruption. Mostly because in the context of innovation in technology, it’s carelessly used to invoke sensationalism that just ends up blurring the lines between baby and bath water. We saw this movie before with Facebook-esq Social Business where the use of the term ‘disruptive’ in the media […]
Posted in Featured Posts, Technology / Software | Tagged Digital Transformation, digital wallett, disruption, last mile, Management, mobile enterprise, Online Communities, Product Management, supply chain
By Sameer Patel on December 1, 2014
Whilst technology has significantly brought costs of production and distribution down, for consumers or businesses the cost of goods we procure has remained as high as ever. But that’s about to change. The systematic dismantling of unit cost economics of existing markets across many industries is now underway.
By Sameer Patel on October 16, 2014
The distinction between Geoffrey Moore’s Systems of Record and Systems of Engagement concepts is a hot topic amongst organizational leaders today. A quick primer, courtesy Wikipedia: Whilst a system of record (SOR) is the authoritative data source for a given data element (e.g. CRM, ERP and Supply Chain Management), systems of engagement (SOE) “focus on people, not processes”. Texting, Twitter, […]
Posted in Featured Posts, Technology / Software | Tagged Customer Experience, Customer Interaction and SocialCRM, Digital Transformation, Geoffrey Moore, Network of Record, Online Communities, Paul Greenberg
By Sameer Patel on October 6, 2014
Heading to the 17th annual HR Tech Conference in Vegas this coming week for a day. The Human Resources domain is becoming increasingly more important because for every line of business… …the world of recording transactions and expertise and performance and other metadata about work, and where work gets done will need to be increasingly […]