Business

Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

As we discussed last week, the 2019 State of Operations data shows a strong appetite from enterprises to dump legacy outsourcing practices and reinvest in operating models that can take them straight to digital. While the desire to invest in an outsourcing model nose-dived from 62% in 2018 to 28% this year, it’s also worth looking at […]

As 47% of enterprises seek to reduce their reliance on outsourcing... we're going straight to digital

As 47% of enterprises seek to reduce their reliance on outsourcing… we’re going straight to digital

It’s taken more than 12 years – ever since the first-ever blog post written right here – but the outsourcing marketing is on the cusp of its most seismic change since the offshore revolution… the majority of enterprises are seeking to pull away from their stale outsourcing relationships and replace people with intelligent cognitive workers […]