CRM Watchlist 2019: The big engines that could (Part 2A, Oracle)
Oracle, one of the winners of the CRM Watchlist 2019, is a gigantic company that’s been in the public eye for decades. Now they are realigned and ready to travel to new frontiers and engage a new breed of customer. Are they ready?
10 Charts That Will Change Your Perspective Of AI In Marketing
Top-performing companies are more than twice as likely to be using AI for marketing (28% vs. 12%) according to Adobe’s latest Digital Intelligence Briefing. Retailers are investing $5.9B this year in AI-based marketing and customer service solutions to improve shoppers’ buying experiences according to IDC. Financial Services marketers lead all other industries in AI application adoption, with 37% […]
All Platforms Have Their Favorite Partners. Be One Of Them If You Can.
Recently I was catching up with an exec from a SaaS company well in excess of $100m ARR. One of the key platforms their app integrates with has started to … slow down their access. Slow down access to new features, to semi-documented APIs. Slow down access to their team. In fact, the partner’s sales […]
What’s Next For You? How AI Is Transforming Talent Management
Bottom Line: Taking on the talent crisis with greater intelligence and insight, delivering a consistently excellent candidate experience, and making diversity and inclusion a part of their DNA differentiates growing businesses who are attracting and retaining employees. The book What’s Next For You? by Ashutosh Garg, CEO and Co-Founder and Kamal Ahluwalia, President of eightfold.ai provide valuable insights and a data-driven roadmap […]
When scaling for high growth, make sure you hire cogs that can design wheels
One of the many things that stuck with me from the excellent annual Sequoia Capital Founder/ CEO summits was an astute comment about scaling growth stage companies by Sequoia partner and early President/ COO of VMWare Carl Eschenbach that went something like this: Think very carefully about whether you want to hire someone who grows […]
Indeed’s 10 Most Popular AI & Machine Learning Jobs This Year
AI and Machine Learning job postings on Indeed rose 29.10% over the last year between May 2018 and May 2019. Machine Learning and Deep Learning Engineers are the most popular jobs posted on Indeed between 2018 and 2019. Machine Learning Engineers are earning an average salary of $142,858.57 in 2019 based on an analysis of […]
Salesforce Now Has Over 19% Of The CRM Market
Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share. Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach $48.2B in 2018. 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected […]
Customer Experiences Define Success In A Digital-First World
91% of enterprises have adopted or have plans to adopt a digital-first strategy. Of these enterprises, 48% already have a digital-first approach in place. Creating better customer experiences (67%), improving process efficiency through automation (53%), and driving new revenue (48%) are the top three digital business strategies enterprises are investing in today. 35% of enterprises […]
The great UK rail disruption: How Virgin Train restored order from chaos
Virgin Trains, a ServiceNow customer, is undergoing transformation like so many industries. Where it differs is with its team, its perspective, and its success. Listen to John Sullivan, Virgin Trains CIO tell you about it. You will learn something.
Zoho’s strikingly different global path
I have heard Zoho talk about doing business in UAE and Nigeria. That is so different from other cloud vendors which tend to mostly focus on N. America and Europe. Over the last decade, their US revenues have steadily declined to now about 40%. Not because the US, is not growing, because other regions have […]
