Business

Offshore has become Walmart…as Outsourcing becomes more like Amazon

Offshore has become Walmart…as Outsourcing becomes more like Amazon

In the post-digital world, no one cares much about “offshore” as a strategy – it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcomes. This doesn’t mean that traditional “offshore” global delivery locations, such as India […]

No more denial for WNS as it makes its concerted procurement play

No more denial for WNS as it makes its concerted procurement play

This is era of the emerging BPO provider, as IT services stagnate and clients demand greater personalization and attention from business services firms that have the scale, resources, hunger and technology enablement skills to take on increasing complexity and make sense out of the dataswamps plaguing so many of today’s businesses. One such stalwart of BPO, quietly […]