Business

Is your current job the end of the line?

Is your current job the end of the line?

  A new trend is developing in the tech and business world and the speed at which it is happening is alarming. The need for people is waning as companies seek to scale themselves profitably on a digital backbone – and it’s having a serious impact on our career paths. When companies historically did layoffs, […]

Today's customer experience mandate: Avoid "50 first dates"

Today’s customer experience mandate: Avoid “50 first dates”

These days, digital channel proliferation is making it more complex than ever to connect with and satisfy customers, whose own expectations of service are growing rapidly. Maintaining a coherent digital experience appears to be an essential element of the solution.

Parsing the IBM Watson and Salesforce Einstein deal

Parsing the IBM Watson and Salesforce Einstein deal

When IBM and Salesforce announced their major partnership around Cognitive, Artificial Intelligence (AI), and Machine Learning many commentators, myself included, were surprised and maybe even a little confused. Even after IBM’s Interconnect conference keynote, where the warmth between IBM CEO Ginni Rometty and Salesforce Founder was palpable, warm and genuine it wasn’t clear how the […]