Business

CIO workshop: Digital transformation at UNIQA Insurance Group

CIO workshop: Digital transformation at UNIQA Insurance Group

The combined CIO and Chief Digital Officer of a large insurance company explains his model for undertaking digital transformation and managing disruption. He offers a wealth of lessons for every digital leader.

Accenture adds European Automation Brains and Brawn with Genfour Acquisition

Accenture adds European Automation Brains and Brawn with Genfour Acquisition

In times of disconcerting political and macro-economic events, where #fakenews and a traditional outsourcing model officially running out of value, getting predictions right is becoming increasingly difficult for an analyst.  Hence, the more pleasing it is when you can gloat about predicting an acquisition. Case in point, Accenture’s acquisition of UK-based Genfour, a pure-play automation […]

The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

The spreading outsourcing disease: barely a third of buyers see real value in their current provider relationships

  Oh dear – here are the private views of about 60 outsourcing clients we polled at the HfS Summit in New York.  Close to half the room are either feeling let down by their provider over-promising, or merely feel they are only really getting cheap labor from their relationship. Moreover, barely a third of them actually believe their […]

Genpact earns its CFO Consulting stripes as it seeks to pioneer disruptive F&A services in the digital era

Genpact earns its CFO Consulting stripes as it seeks to pioneer disruptive F&A services in the digital era

  The Business Process Outsourcing industry is going through a significant evolution from a labour-led business model to one that is now a blend of global talent combined with automation, artificial intelligence, and digital technologies.  This is especially the case with the financial function, where CFOs are under immense pressure to deliver the next wave […]