New Normal: A conversation with Tamas Hevizi of Automation Anywhere
I have been doing video interviews with a number of CIOs, software executives and practitioners about acrobatics they have been seeing in various vertical sectors during the COVID-19 crisis and the “New normal” they can expect as the economy wakes…
The Matrix Commerce Post Pandemic Playbook #COVID19
Understand The Key Priorities In A Post Pandemic Response Over the past seven weeks, Constellation Research, Inc. has fielded hundreds of calls from CXO’s about what to consider in the business and technology response to the coronavirus and Covid-19 fall out. The conversations with clients and the analysis from the research team have resulted in […]
Marketing Exists to Make Sales Easier
Many moons ago when I was young product marketing manager, I heard a new VP of Marketing speak at a marketing all-hands meeting. He spoke with a kiwi accent and his name was Chris Greendale. What he said were six words that changed my career: Marketing exists to make sales easier While this has clearly […]
Protecting Privileged Identities In A Post-COVID-19 World
Bottom Line: Every organization needs to digitally reinvent their business, starting at the system level to safely sell and serve customers with minimal physical interaction. The hard reset every business is going through creates a strong sense of urgency to increase the agility, speed, and scale of selling, as well as customer service […]
Six Areas Where AI Is Improving Customer Experiences
Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them. 30% of customers will leave a brand and never come back because of a bad experience. 27% of companies say improving their customer intelligence and data efforts are their […]
Clarity, Cloud, and Culture Change at IBM
As we all know “business as usual” just changed for every person, team and organisation on the planet. In this “new normal” there are plenty of lessons to learn, unlearn and relearn. Essentially, we need to keep calm and carry on, at the same time as recognising the significant new opportunities this throws up alongside the common problems we […]
How COVID-19 Is Transforming E-Commerce
U.S. retailers’ online year-over-year (YoY) revenue growth is up 68% as of mid-April, surpassing an earlier peak of 49% in early January. There’s been a 129% year-over-year growth in U.S. & Canadian e-commerce orders as of April 21 and an impressive 146% growth in all online retail orders. Online conversion rates increased 8.8% in February, […]
The Most Vital Digital Management Skill: Network Leadership
It is a remarkable time in this particular moment in human history, where most organizations have become almost entirely distributed, yet for the first time still remain largely functional. We can thank a combination of three modern advances for this, which have never been available to us before at their current level of maturity. Namely, […]
Corporate social responsibility and the moral supply chain
I’d love to say that this is my work but it isn’t. Its the work of Dr. Stephen LeMay, a professor at University of Western Florida who has a long history in both supply chain and CRM. The supply chain is not morally agnostic and, stretched as it is now, it still is accountable.
Machines Protecting Themselves Is The Future Of Cybersecurity
Bottom Line: Existing approaches to securing IT infrastructure are proving unreliable as social engineering and breach attempts succeed in misdirecting human responses to cyber threats, accentuating the need for machines to protect themselves. Any nations’ digital infrastructure and the businesses it supports are its most vital technology resources, as the COVID-19 pandemic makes clear. Cybercriminal […]
