Business

SYKES acquires Symphony becoming the first call center provider with significant automation capability

SYKES acquires Symphony becoming the first call center provider with significant automation capability

Disruption is more ripe in the call center space than any other corner of the services industry, and $1.6bn provider SYKES just upped the ante to feverish levels by becoming only the second-ever service provider to acquire deep RPA and intelligent automation expertise, since Accenture picked up Genfour 18 months ago. And $70m cash is a not insignificant […]

Microsoft-Adobe's amazing partnership: Creating a new category?

Microsoft-Adobe’s amazing partnership: Creating a new category?

Shantanu Narayen, CEO of Adobe, is a great believer in the potential of the Adobe/Microsoft partnership. So am I. But can it create a new category and market around digital engagement and customer experience management?

Adobe buys Marketo: Who wins, who to watch

Adobe buys Marketo: Who wins, who to watch

Chris Fletcher, founder of the Aegean Group, former senior analyst at Gartner Group, and now an independent, opines on Adobe’s Marketo acquisition. You’d do well to read and listen. Chris has the chops. And the knowledge. And the experience.