Trends & Concepts

RPA is a gateway drug - and magically these guys agree too! Don't you just love coincidences..

RPA is a gateway drug – and magically these guys agree too! Don’t you just love coincidences..

And here we go again… Our now-infamous headline “RPA is the gateway drug. AI is the drug…” has now magically appeared on the Forbes website in an article entitled “Robotic Process Automation: A Gateway Drug to AI and Digital Transformation” authored by Babson Professor Tom Davenport and Carla O’Dell, Chairman at AQPC:     (Cross-posted @ […]

Conversational experiences: Building relationships one conversation at a time

Conversational experiences: Building relationships one conversation at a time

Mitch Lieberman, thought leader for CRM and conversations over the years, graces us with a discussion as to why conversational systems are incredibly beneficial to building both business relationships and customer engagement.