Trends & Concepts

Japan: The Land of Rising Automation

Japan: The Land of Rising Automation

  And back to our emerging coverage of Asia/Pacific… where people tend to focus on China, India and Australia. However, the Japanese IT services market is larger than these three markets combined – and is growing. So, let’s have our Asia/Pacific research lead, Andrew Milroy, discuss some of the important – and unique – aspects […]

Automation will destroy, then save outsourcing: The industry has spoken

Automation will destroy, then save outsourcing: The industry has spoken

For those of you who made our New York Digital OneOffice Summit a couple of weeks ago, we had a rumbustious mix of seasoned outsourcing buyers, service provider leaders, advisors and robo vendors under one roof to cogitate, discuss and argue where the hell the industry known as outsourcing and operations is truly heading. Let’s just lay down what […]

Customer engagement and the commonwealth of self interest: Part one

Customer engagement and the commonwealth of self interest: Part one

Self interest is not only the major driver in human behavior — the desire to live a happy life — but is also the prime mover in all customer-business relationships, by definition really. What does that mean for your business? Check this out.