Trends & Concepts
By Sameer Patel on August 3, 2015
Three years ago I joined SAP / SuccessFactors to lead products and go-to-market for its collaboration business. 3 years in and over 18 million subscribers later, we’ve learned a lot about how to build high velocity, meaningful cloud products that drive tangible performance for our customers. I was privileged to do a guest post on CMS Wire […]
By Phil Fersht on August 3, 2015
The Used-to-be-a-Service Economy The As-a-Service Economy is all about achieving the outcomes we most want with a great service experience. So let’s look at how to avoid that not happening and becoming legacy businesses that failed to stay ahead of the demand curve. The perfect anti-example is Subway. Back in 2001, the release of Fast […]
Posted in Trends & Concepts | Tagged Absolutely Meaningless Comedy, Design thinking, Enterprise Irregulars, HfSResearch.com Homepage, Humor, Phil Fersht, Sourcing Change Management, subway, The As-a-Service Economy | 1 Response
By Dion Hinchcliffe on July 31, 2015
It’s now clear to me that we must take bold new steps if we are to truly improve the state of workforce collaboration in most organizations. As the majority of us are doing it today, digital collaboration is largely stuck in the doldrums. The known issues are numerous: The tools themselves are either too complex, […]
By Dion Hinchcliffe on July 29, 2015
While the bring-your-own-X trend has swung back and forth in IT, applications have long been more challenging to lock down than devices. Collaboration is now one of the most significant areas where user-led IT is growing.
By Denis Pombriant on July 24, 2015
Process is the new demand focus and platform is the way to get it.
By Phil Fersht on July 22, 2015
If I have to read another article about Uber’s disruptive business model, I think I am going to defect to a Trappist monastery and brew very strong beer for the rest of my life… However, iet’s be honest here – who really cares about these taxi drivers being forced to improve their services, clean their cabs, clean themselves, […]
Posted in Business, Featured Posts, Trends & Concepts | Tagged Buyers' Sourcing Best Practices, Design thinking, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, IaaS and BPaaS, KPMG, PaaS, Phil Fersht, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015 | Leave a response
By Esteban Kolsky on July 21, 2015
If you and I communicated recently (say, last 1-2 years) in any way – talked, emailed, came to a panel or keynote of mine, or are just lucky enough to be my client – you know how much I — er, “love” customer journey mapping (CJM). I explained a large part of it in my […]
By Michael Krigsman on July 20, 2015
Every executive should master the art of storytelling. It is an essential skill when trying to explain concepts, ideas, and plans, so they unfold naturally and make sense to the listener. Telling a story is essential to everyone attempting to sell a product or pitch an idea. In all these scenarios, storytelling is an important […]
By Sandy Kemsley on July 20, 2015
June was a bit of a crazy month, with three conferences in a row (Orlando-London-DC) including two presentations at IRM’s BPM conference in London: a half-day workshop on the Future of Work, and a breakout session on Knowledge Work Incentives, which was a deep dive into one of the themes in the workshop. I put […]
By Esteban Kolsky on July 20, 2015
Knowledge Management is no longer sufficient to power organizations’ quest for business transformation.