Predicting The Future Of Digital Marketplaces
The U.S. B2B eCommerce market is predicted to be worth $1.2T by 2022 according to Forrester. 75% of marketing executives say that reaching customers where they prefer to buy is the leading benefit a company gains from selling through an e-commerce marketplace according to Statista. 67% strongly agree to the importance of B2B e-commerce being critical to their […]
Which CRM Applications Matter Most In 2018
According to recent research by Gartner, Marketing analytics continues to be hot for marketing leaders, who now see it as a key business requirement and a source of competitive differentiation Artificial intelligence (AI) and predictive technologies are of high interest across all four CRM functional areas, and mobile remains in the top 10 in marketing, […]
The State Of IoT Intelligence, 2018
Sales, Marketing and Operations are most active early adopters of IoT today. Early adopters most often initiate pilots to drive revenue and gain operational efficiencies faster than anticipated. 32% of enterprises are investing in IoT, and 48% are planning to in 2019. IoT early adopters lead their industries in advanced and predictive analytics adoption. These […]
Reinventing After-Sales Service In A Subscription Economy World
91% of manufacturers are investing in predictive analytics in the next 12 months, and 50% consider Artificial Intelligence (AI) a major planned investment for 2019 to support their subscription-based business models. New subscription business models and smart, connected products are freeing manufacturers up from competing for one-time transaction revenues to recurring revenues based on subscriptions. […]
Tech Leaders Look To IoT, AI & Robotics To Fuel Growth Through 2021
30% of tech leaders globally predict blockchain will disrupt their businesses by 2021. IoT, Artificial Intelligence (AI) and Robotics have the greatest potential to digitally transform businesses, making them more customer-centered and efficient. 26% of global tech leaders say e-Commerce apps and platforms will be the most disruptive new business model in their countries by […]
Going from HRTech to WorkTech
Photo courtesy of Phil Wainewright @ diginomica Last week, I had the pleasure of presenting at the UNLEASH Conference in Amsterdam. My goal was simple — challenge the audience to expand their thinking about “HR Tech”. Thanks to Becky Norman for a nice write-up of my presentation. I think we should start talking about “WorkTech.” […]
How Blockchain Can Improve Manufacturing In 2019
Combining blockchain and IoT will revolutionize product safety, track-and-traceability, warranty management, Maintenance, Repair & Overhaul (MRO), and lead to new usage-based business models for smart, connected products. The business value-add of blockchain will grow to slightly more than $176B by 2025, then exceed $3.1T by 2030 according to Gartner. Typical product recalls cost $8M, and many […]
How To Protect Healthcare IoT Devices In A Zero Trust World
Healthcare executives say privacy concerns (59%), legacy system integration (55%) and security concerns (54%) are the top three barriers holding back Internet of Things (IoT) adoption in healthcare organizations today according to the Accenture 2017 Internet of Health Things Survey. Over 100M healthcare IoT devices are installed worldwide today, growing to 161M by 2020, attaining […]
RPA is a gateway drug – and magically these guys agree too! Don’t you just love coincidences..
And here we go again… Our now-infamous headline “RPA is the gateway drug. AI is the drug…” has now magically appeared on the Forbes website in an article entitled “Robotic Process Automation: A Gateway Drug to AI and Digital Transformation” authored by Babson Professor Tom Davenport and Carla O’Dell, Chairman at AQPC: (Cross-posted @ […]
Conversational experiences: Building relationships one conversation at a time
Mitch Lieberman, thought leader for CRM and conversations over the years, graces us with a discussion as to why conversational systems are incredibly beneficial to building both business relationships and customer engagement.
