A lesson on how not to innovate
Great post on entrepreneur lessons learned by Tod Sacerdoti of BrightRoll. And I completely agree with the lesson “Don’t Innovate.” Perhaps it’s in our blood as entrepreneurs to see a problem we have to solve and try to experiment with it. Let me share a big mistake I made. In short, only innovate when you […]
Silicon Collar excerpt: Rosewood Sand Hill
Silicon Collar looks at machines and humans at work in over 50 settings across industries and countries. On this blog I will excerpt many of those settings over the next few weeks. On Deal Architect I will excerpt more of the policy parts of the book. “Let’s head a little bit due south, next to […]
The Age of Cutting-Edge Tech in SaaS: How The Success Bar Has Changed
Analyzing the Big Successes in an industry is important, and critical. But they are also lenses into the past as well. Often deep into the past. Box was founded in 2005. Salesforce in 1999. NetSuite in 1998. The bar to success for new market entrants keeps changing, but I’d suggest today, technology and engineering […]
#CXOTALK Reinventing the legal industry with AI, machine learning, and augmented reality
Image from iStockphoto The legal industry has a reputation for being slow to change and behind the curve on adopting new technologies. A credible survey of law firms in the UK indicated these facts: 17 percent of partners in the top 25 UK law firms are women 80 percent of the law firms surveyed see […]
Doctor, Heal Thyself
An interesting set of observations from Silicon Collar While analysts are predicting doom and gloom from automation to other sectors, they themselves continue with a labor and paper intensive model based on dated, static tools like Magic Quadrants and Waves which were designed in previous decades. Ditto for many academicians who believe MOOC (massively online […]
Digital transformation and customer engagement
As marketers adopt the phrase, “digital transformation,” it has lost specific meaning and descended into a limbo state of vague jargon and buzzwords. However, in the hands of a knowledgeable practitioner, digital transformation means an organization that places customers at the center of its operations and processes. For episode 187 of CXOTALK, I spoke with […]
Silicon Collar excerpt The Sum of All Fears
My new book, Silicon Collar, which will be released in Kindle format on Friday, is on balance a positive book about the impact of automation on jobs, but as I write “While the practitioners I interviewed were positive about the new technologies and their impact on work, a number of academicians, analysts, and economists are […]
Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype
We set out a few weeks’ ago, with support from NASSCOM, to test the views of service buyers, advisors and providers on what the BPO industry needs to do to make the leap from delivering mere efficiency to one that can provide genuine strategic value to clients (if this is indeed possible). As we filter […]
Journey maps
This is the last of four posts on the key attributes of customer loyalty. If you want to successfully engage customers, or anyone else for that matter, it helps to have a model of what success looks like. This idea isn’t new. Elite athletes train themselves to see a perfect race in their mind’s eye, […]
The Golden Age of the Worker
I am releasing in time for Labor Day weekend, Silicon Collar — an optimistic perspective on humans, machines and jobs. I studied how automation — machine learning, robotics, unmanned autonomous vehicles, white collar bots, exoskeletons etc. –is changing the nature of work in over 50 settings. I looked at work in accounting firms, in banks, […]
