Trends & Concepts

Automation Impact: India's services industry workforce to shrink 480,000 by 2021 - a decline of 14%

Automation Impact: India’s services industry workforce to shrink 480,000 by 2021 – a decline of 14%

Last week (see post) we revealed the true impact of the emergence of Intelligent Automation on the global industry of 15 million IT services and BPO workers, revealing a net decrease of 9% and ~1.4 million jobs. The HfS future workforce impact model predicts the likely impact of the most recent wave of automation on […]

Notes from America: The Slack Manifesto

Notes from America: The Slack Manifesto

I love the Slack Workplace Manifesto, and I have to admire that at least the company thinks about the habitat for its advocates. Few companies do, relying on facility plans that were formed most likely more than a 100 years ago. Time, space, and a seemingly unique office need to meander unbothered for long periods […]