Personalization and Humanization: Serious about customer engagement? Then you need them both
We spend a lot of time on personalization of the customer’s experience, but as the customer demands more control over their choices and greater levels of interaction and better experience with the company, humanization comes to the fore. What’s the difference between personalization and humanization and why are both necessary?
Tinker, experiment, explore, then disrupt: The Hyper-Connected Enterprise will be driven by Intelligent Automation.
As business operations have advanced through several inflections points over the last three decades, the core component at the heart of these changes has been the emergence of digital interactivity driving the hyper-connected global business – only made possible by intelligent automation. Digital connectivity has transformed both front and back offices over the last three […]
Identities Are The New Security Perimeter
18% of healthcare employees are willing to sell confidential data to unauthorized parties for as little as $500 to $1,000, and 24% of employees know of someone who has sold privileged credentials to outsiders, according to a recent Accenture survey. Privileged credentials for accessing an airport’s security system were recently for sale on the Dark Web […]
Draw a bigger circle
We are approaching the two-year anniversary of Silicon Collar (released on September 2, 2016). Many readers tell me their favorite book I authored is still The New Polymath. Amazon tells me SAP Nation sold the most. Many disagreed with the thrust of Silicon Collar that automation takes decades to kill jobs. In the interim, automation actually makes workers smarter, speedier and safer. […]
Why doesn’t anyone act on your ideas?
One of the top reasons people get frustrated at work – and sometimes leave their current role – is that they have bright ideas on what their company should do, and yet no one in their leadership does anything about it. I have been on several sides of this problem over my career – I […]
Who will claim the Enterprise Western Frontier?
This summer while researching for SAP Nation 3.0, I have also been reading plenty about the young nation of the US in the 1800s. The comparisons to the enterprise vendor market, two centuries later, in the 2000s are striking. In 2000, enterprise vendors had many reasons to feel good about themselves. The Y2K challenge had […]
AI impact: Rethinking education and job training
Business executives must consider the impact of AI on society, jobs, and how it will affect their workforce. On this episode of CXOTalk, two prominent leaders discuss workforce re-training and education, offering advice to business.
IoT Market Predicted To Double By 2021, Reaching $520B
Bain predicts the combined markets of the Internet of Things (IoT) will grow to about $520B in 2021, more than double the $235B spent in 2017. Data center and analytics will be the fastest growing IoT segment, reaching a 50% Compound Annual Growth Rate (CAGR) from 2017 to 2021. IoT customers are planning and executing […]
Don’t dog nod your way to unemployment. Read this and get on your soap box
After yesterday’s slightly risqué rant, I received an interesting comment from Nigel Barron (pictured) this morning, an avid follower of HFS over the years, who spent much of his career with CSC and subsequently DXC before recently going independent (and clearly off the leash and wagging his tail!): “Since 2008 every job has become a hustle and analysts […]
Why we all need to draw bigger circles
By Vinnie Mirchandani on September 5, 2018
A few days ago, I wrote about Bill Joy’s advice “If you cannot solve a problem, make the problem bigger. If you draw a bigger circle, you start to see several systems you can work on.” Reading James Farrar’s post “Diginomica and the Salesforce Counsel of Despair”, I kept thinking we could all heed that advice. I […]
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