Gender Diversity & Future of Work Companies — We Can Do Better!
Gender Diversity & Future of Work Companies — We Can Do Better! Since launching the Future of Work Global Index earlier this year, we have been pouring through the publicly available data on the companies within the index. Who are the outliers and why? What makes the strong performers unique? What are some unique metrics about the segment itself? […]
Protecting Privileged Identities In A Post-COVID-19 World
Bottom Line: Every organization needs to digitally reinvent their business, starting at the system level to safely sell and serve customers with minimal physical interaction. The hard reset every business is going through creates a strong sense of urgency to increase the agility, speed, and scale of selling, as well as customer service […]
Six Areas Where AI Is Improving Customer Experiences
Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them. 30% of customers will leave a brand and never come back because of a bad experience. 27% of companies say improving their customer intelligence and data efforts are their […]
How COVID-19 Is Transforming E-Commerce
U.S. retailers’ online year-over-year (YoY) revenue growth is up 68% as of mid-April, surpassing an earlier peak of 49% in early January. There’s been a 129% year-over-year growth in U.S. & Canadian e-commerce orders as of April 21 and an impressive 146% growth in all online retail orders. Online conversion rates increased 8.8% in February, […]
The Most Vital Digital Management Skill: Network Leadership
It is a remarkable time in this particular moment in human history, where most organizations have become almost entirely distributed, yet for the first time still remain largely functional. We can thank a combination of three modern advances for this, which have never been available to us before at their current level of maturity. Namely, […]
Machines Protecting Themselves Is The Future Of Cybersecurity
Bottom Line: Existing approaches to securing IT infrastructure are proving unreliable as social engineering and breach attempts succeed in misdirecting human responses to cyber threats, accentuating the need for machines to protect themselves. Any nations’ digital infrastructure and the businesses it supports are its most vital technology resources, as the COVID-19 pandemic makes clear. Cybercriminal […]
Remote Recruiting In A Post COVID-19 World
Bottom Line: Virtual career fairs and events, fully-remote recruiting, more personalized career paths, and greater insights into candidate experiences are quickly becoming the new normal in a post-COVID-19 world. The COVID-19 pandemic is quickly changing how every organization is attracting, recruiting, and retaining employees on their virtual teams, making remote work the new normal. Recruiting […]
We need to shift from Linear Thinking to Mutable Thinking
Only a few weeks ago many of us at the forefront of analysing, influencing and telling the story of the amazing technological changes that make up the “Fourth Industrial Revolution” would be explaining that we are living in one of the most exhilarating times in human history. We might even have joked using the Chinese […]
Leaders embracing an infinite mindset can flourish during these times
As a leader, it’s so easy to obsess with operational functions of the business during times of disruption or distress – in this case, a global pandemic – that it can create knee-jerk, often short-term decisions that could inherently damage your long-term vision, your business’ culture and your raison d’être. Having lived and worked through […]
The Most Transformative C-Level Exec: COVID-19
I heard someone recently say we have seen more digital transformation in the last month than we had in the last decade. Matthew Price, CEO of Cloudflare summarized it nicely for Jim Cramer of CNBC “while the real heroes of…
