Trends & Concepts

The Talent Paradox

The Talent Paradox

Phil Fersht wrote a cheerful (not) post this weekend where he asks Is our sole purpose now simply to eliminate people?  We spend a couple of decades displacing “expensive” workers because we could find less expensive able ones to do the job.  Now we’re getting rid of them altogether just to keep the Buffetts and […]

Never the let a story get in the way of some good data. More thoughts on age discrimination in tech

Never the let a story get in the way of some good data. More thoughts on age discrimination in tech

I wrote a short post a couple of days ago about Amazon Web Services hiring technical leaders of a certain age. My tweet about it totally blew up arguably the most powerful tech company in the world hires engineers in their 60s. we should all learn from that https://t.co/hJkVajuyzo — efefess sessions (@monkchips) May 24, […]

How AWS Cloud is demolishing the cult of youth

How AWS Cloud is demolishing the cult of youth

  We live in a society obsessed with youth. Tech is no different from the wider culture. Startup culture in particular thrives on the idea that you’re past it by the time you’re 30. Mark Zuckerburg is 33 years old. Some Facebook employees quietly started call him Uncle Zuck while he was in his still […]

We are in the People Elimination business. How did it get this bad, and can we change course?

We are in the People Elimination business. How did it get this bad, and can we change course?

I was interviewing with the Delhi branch of NPR the other day on the layoff paranoia engulfing the Indian IT industry, and it dawned on me just how inhuman our business has become. These are normal people who still view the world as one where employers have responsibilities to their employees, where people still care […]

A company like me: Beyond customer-centric to customer-engaged

A company like me: Beyond customer-centric to customer-engaged

Being a “company like me” takes more than simple customer-centric actions, it takes customer-engaged behavior at the level of the company’s DNA. Here are the characteristics of a customer-engaged company. Embed them into your business’ genetic makeup.

Frank D'Souza: We're now experiencing the biggest shift since the Internet

Frank D’Souza: We’re now experiencing the biggest shift since the Internet

  It’s always more fun to be the disruptor than the disrupted in markets where innovation is the key differentiator and commoditization the curse. The world of technology is a constant challenge as programming languages become commonplace, processes increasingly standardized and automated, and global service delivery efficiency a bread-and-butter offering. How can you continue to grow at a […]