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Where's the ROI in your CRM? It's in the process.

Where’s the ROI in your CRM? It’s in the process.

I’m down to the last chapter of The Commonwealth of Self Interest: Customer Engagement, Business Benefit and then have some editing to do. But I want to make sure that you keep getting some good reading in while I finish this. A couple of months ago at CRM Magazine’s CRM Evolution Conference, I ran across […]

Workday: Female senior execs speak out on women in technology

Workday: Female senior execs speak out on women in technology

The role of women and gender diversity in technology is an important topic. Although the issue is gaining greater attention, the challenge of workplace bias remains. The following stats, from the National Center for Women & Information Technology, are telling. In the US workforce in 2016… 57 percent of professional occupations were held by women […]

The Clover-Leaf Talent Economy

The Clover-Leaf Talent Economy

In analyzing factoids from the recent listing of the Fortune 500, I came up with a startling data point. The F500 have a combined total revenue of $12.1 trillion equal to 65% of the US GDP.  Yet they only employ 28.2 million people worldwide. Assuming 60% of those are in the US, that is only about […]

IBM partners with Automation Anywhere: Great for AA, but IBM’s cognitive automation strategy just got more confusing

IBM partners with Automation Anywhere: Great for AA, but IBM’s cognitive automation strategy just got more confusing

If you’ve been covering the legacy world of Business Process Management (BPM) software and the emergence of Robotic Process Automation (RPA) software for the past two decades, it’s fascinating to see the two solutions to mesh together, as customers need the full gamut of automation help:  the digitization of manual work, the scripting, and integration […]