Infosys in a world of Amazon, Workday and Foxconn
Vishal Sikka has resigned as CEO of Infosys. In a blog post he says “It is clear to me that despite our successes over the last three years, and the powerful seeds of innovation that we have sown, I cannot carry out my job as CEO and continue to create value, while also constantly defending against unrelenting, […]
Infosys gives up its American Dream
Once dubbed the “Indian Accenture”, being the Indian heritage outsourcer with the high-end reputation, the firm now finds itself enduring, perhaps, the most difficult period of its history – and it could be poised to get a hell of a lot worse. Vishal Sikka brought energy, fresh ideas, hope… and a Silicon Valley mindset to its […]
AI on the high seas: Royal Caribbean sets a course for “frictionless and immersive” vacations
The CIO of Royal Caribbean explains how artificial intelligence (AI) and new technologies are a crucial part of the cruise line’s effort to rethink customer experience. Read this fascinating story for keen insights into digital transformation.
A Letter from CRM
In Letters from the Earth written in 1909, rather late in his life, Mark Twain took the voice of the archangel Satan (before the fall) writing home to his peers Gabriel and Michael about a visit to earth to observe the human condition. Satan’s greatest finding and source of consternation was that humans imagined a […]
The Essential Digital Strategies
The reality today is that despite seemingly endless advances and a steady river of emerging technologies, many of the key insights, strategies, and lessons in the digital age have still yet to be discovered. Looking back, we are frankly still early in the pioneering phase of digital, despite significant early ground being claimed and several […]
Amazon Web Services joins the Cloud Native Computing Foundation – what does it mean?
Last week Amazon Web Services (AWS) joined the Cloud Native Computing Foundation (CNCF) as a Platinum member, giving it a seat on the board, and an opportunity to blunt potential competitive threats. While other major cloud players are a long way behind AWS, the Anyone But Amazon Club has been establishing a solid technical […]
The future is about services, not software
I was recently given the lowdown on how amazing ServiceNow is becoming with the “integration of Watson and Chatbots into its core platform”. Sounds terrific, but does this added functionality really add huge value to customers, when we examine the realities of their current business models? I would argue our industry has become so carried away with […]
RPA satisfaction: lowest for finance and call center, highest for IT and marketing
So we’ve determined that 58% of enterprises which have adopted RPA are satisfied with both cost and business impact (see recent post). But how does this differ by business processes? Let’s consider this data: IT processes and apps are clearly the biggest beneficiaries of RPA. There’s nothing like music to the ears of cash-strapped CIOs and […]
Retails last resort? Extreme Personalization #AI #CRM #ecommerce
The battle for digital commerce domination just heated up. Again. Amazon enters the brick and mortar grocery business. Walmart enters high-end fashion with the purchase of Bonobos. Nike and Sears cave in and agree to sell their products on Amazon. And finally, Amazon takes on Black Friday with Prime Day, raking in a whopping $3 […]
A more realistic, less alarmist Oxford study on automation and jobs
By Vinnie Mirchandani on August 17, 2017
In my book, Silicon Collar and in several blogs I have critiqued the 2013 study by two Oxford researchers which reached this alarmist conclusion about the impact of modern day machines on jobs: “According to our estimates, about 47% of total U.S. employment is at risk.” I found several flaws in their study. With such a scary […]
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