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Infosys gives up its American Dream

Infosys gives up its American Dream

Once dubbed the “Indian Accenture”, being the Indian heritage outsourcer with the high-end reputation, the firm now finds itself enduring, perhaps, the most difficult period of its history – and it could be poised to get a hell of a lot worse. Vishal Sikka brought energy, fresh ideas, hope… and a Silicon Valley mindset to its […]

AI on the high seas: Royal Caribbean sets a course for "frictionless and immersive" vacations

AI on the high seas: Royal Caribbean sets a course for “frictionless and immersive” vacations

The CIO of Royal Caribbean explains how artificial intelligence (AI) and new technologies are a crucial part of the cruise line’s effort to rethink customer experience. Read this fascinating story for keen insights into digital transformation.

The future is about services, not software

The future is about services, not software

I was recently given the lowdown on how amazing ServiceNow is becoming with the “integration of Watson and Chatbots into its core platform”.  Sounds terrific, but does this added functionality really add huge value to customers, when we examine the realities of their current business models?  I would argue our industry has become so carried away with […]