Combining functions in a SaaS business is a terrible idea
Ok, here is the punch line: No two SaaS functions should be coupled together. Any combination forces conflicts of interest and while you and the board are busy charting out your world domination strategy, this dysfunctional org design will eat the company from the inside out. The long form: Combining Product and Engineering Why it’s a […]
Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
Ever since IBM sold off its Daksh business to Concentrix in 2013, “call center” has been something of a dirty word to traditional service providers and software aficionados alike. Since then, traditional IT services have flatlined as the focus has shifted to digital solutions, where the customer is front and center to emerging interactive (“digital”) technologies. Having that ability to lead […]
The State of Recruiting Technology in 2019 — A Year of Consolidation, Growth & Innovation
The State of Recruiting Technology in 2019 — A Year of Consolidation, Growth & Innovation What’s happening in Recruiting Technology? A lot! We are in the midst of a significant technology revolution in recruiting. While corporate spending in recruiting technology continues to grow, expected to surpass $10 billion by 2022, talent acquisition as a function […]
The third decade at Salesforce
Congrats to Marc Benioff and team for twenty glorious years. $1 billion in annual revenues by end of first decade, $ 16 billion forecast bt the end of the second – what a rocket ship! He is also one heck of a generous, big hug kind of leader. I have enjoyed cataloging him and the […]
Qualtrics: Not just a shiny new object for SAP
I want to be respectful of the NDAs SAP requested during the recent analyst summit but wanted to share early thoughts that crossed my mind as we were introduced to SAP’s new acquisition. We saw keynotes at the Qualtrics X4 conference, had a walk through of the show floor, a q&a with the management team […]
Are You Counting Payments as Renewals?
Enterprise SaaS has drifted to a model where many, if not most, companies do multi-year contracts on annual payment terms. How did we get here? Most enterprise SaaS products are high-consideration purchases. Buyers typically perform a thorough evaluation process before purchasing and are quite sure that the software will meet their needs when they deploy. […]
Why can’t I have a 360 degree view of my own data ?
It’s tax season now and I owe a bunch of documents to my CPA to file my taxes . It’s a pain in the neck to compile all of them . I do all my banking with one single company – and have multiple accounts with them . I can get a view of how […]
74% Of Data Breaches Start With Privileged Credential Abuse
Centrify’s survey shows organizations are granting too much trust and privilege, opening themselves up to potential internal and externally-driven breaches initiated with compromised privileged access credentials. Photo credit: iStock Enterprises who are prioritizing privileged credential security are creating a formidable competitive advantage over their peers, ensuring operations won’t be interrupted by a breach. However, there’s […]
Vodafone’s 2019 IoT Barometer Reflects Robust Growth In The Enterprise
85% of enterprises who develop deep expertise with IoT succeed at driving revenue faster than competitors. 81% of enterprises say Artificial Intelligence streamlines interpreting and taking action on data insights gained from IoT systems and sensors. 68% of enterprises are using IoT to track the security of physical assets, making this use case the most […]
Influence, Intelligence and SAP
By Vinnie Mirchandani on March 11, 2019
Last week, in the Enterprise Irregulars chat room I said in a thread “Analyst Relations at vendors generally want to influence v. seek intelligence. So they want analysts to say nice things about what they can offer today. As important should be influence of their own R&D. This is how our market and competition are […]
Posted in Featured Posts, Trends & Concepts | Tagged amr, Forrester, Industry Commentary, sap | Leave a response