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A vertical that is growing...well, like a weed

A vertical that is growing…well, like a weed

I have been imploring software vendors to globalize and verticalize their applications for a while now – after two decades of cloud apps, less than 20% of the grid of applications across countries and operational processes is filled. I have been increasingly writing about fintech, shop floor, healthcare and other industry functionality. But I wasn’t […]

Most automation strategies are failing because they aren't impacting customer experiences. We must broaden beyond the back office...

Most automation strategies are failing because they aren’t impacting customer experiences. We must broaden beyond the back office…

After the recent RPA circus acts, the process automation industry has reached its lowest ebb.  Simply put, dollars were being put behind a value proposition that simply wasn’t realistic – but that doesn’t mean the market doesn’t have amazing potential.  We just need to refocus (and fast) on a direction that is real and sustainable for […]

The disconnect between software buyers and vendors - about the role of SIs

The disconnect between software buyers and vendors – about the role of SIs

In the case studies I wrote for SAP Nation 3.0 I noticed two common threads A) Customers were using SIs cautiously – the last set of experiences with SIs and outsources has made them wary. A couple even thanked me for writing the first volume and bringing out the massive cost and poor quality of […]