The why, the what and the how of the HfS Digital OneOffice
We’ve talked a lot about the HfS Digital OneOffice operating framework – it’s the HfS vision for the business operations endstate for digital organizations: The Digital OneOffice is where teams function autonomously across front, middle and back office functions to promote broader processes with real-time data flows that support rapid decision making. It’s where front, middle and back offices […]
ServiceNow: Solid and uncertain — a company in transition
ServiceNow is a fascinating company that has been a dramatic and very pleasant success for the past decade plus. It’s now at a pivotal point in its history, and its the kind of pivot that gets it to its optimal goals or it just keeps moving along. Can ServiceNow do it? Read and find out.
PowerPlex: Celebrating American Manufacturing
I tend to take a lot of photos and talk a lot when I am invigorated by products, places or people. Two days in Detroit this week for Plex’s annual user conference yielded me over 200 photos and 50 conversations. That’s a lot of invigoration! Here are some things that stood out Jerry Foster, CTO […]
Is RPA officially the new outsourcing?
Just as many enterprises were running out of places to find more and more hidden costs they could quickly remedy through (yet) more outsourcing, along came their perfect new toy to unearth costs they had never thought possible to eliminate: RPA. Yes, folks, this stuff is just the thing to keep you occupied for the […]
Five Reasons Why Machine Learning Needs To Make Resumes Obsolete
Hiring companies nationwide miss out on 50% or more of qualified candidates and tech firms incorrectly classify up 80% of candidates due to inaccuracies and shortcomings of existing Applicant Tracking Systems (ATS), illustrating how faulty these systems are for enabling hiring. It takes on average 42 days to fill a position, and up to 60 […]
How Zero Trust Security Fuels New Business Growth
Bottom Line: Zero Trust Security (ZTS) strategies enabled by Next-Gen Access (NGA) are indispensable for assuring uninterrupted digital business growth, and are proving to be a scalable security framework for streamlining onboarding and systems access for sales channels, partners, patients, and customers of fast-growing businesses. The era of Zero Trust Security is here, accelerated by […]
Event Report: @ServiceNow Transforms From #ITSM To Experience Orchestration #know18
It’s The Experience, Stupid! Over 18,000 customers, partners, prospects, and influencers gathered at the Sands Convention Center and Expo in Las Vegas for the annual ServiceNow Knowledge Event (see Figure 1). The vendor best known for its success in IT Service Management has been on a growth tear. In March 2017, CEO Frank Slootman handed […]
The next stage of the ServiceNow rocket
I spent a couple of days at Knowledge 18, ServiceNow’s user conference. It was good to get a deeper dive into the product and meet the executives re-shaping the company. Couple of positive areas and couple of potentially problematic areas I picked up. ServiceNow is a “blue-collar” company whose platform first found a niche in […]
Designing the Digital Workplace for the End-to-End Employee Experience
As digital becomes instrumental to virtually every aspect of how we do our work in organizations today, two parallel and closely related concerns have joined the industry discussion. These two concerns, workforce engagement (which technology can very much help with) and the employee journey, have risen as urgent topics and joined the overall conversation about […]
Adobe: Experiencing the experiential, part one
The Adobe Experience Cloud Summit 2018 in March was a clear indication of how far Adobe has come in the past two years and how far it has to go. I look at the event, the strategy, the messaging, the program, and the experience itself to see if Adobe can truly make the claim it is in the business of helping businesses create experiences. True or false? Find out.
