Google Needs To Make Machine Learning Their Growth Fuel
In 2017 Google outspent Microsoft, Apple, and Facebook on R&D spending with the majority being on AI and machine learning. One of the company’s initial forays into AI and machine learning was its $600M acquisition of AI startup DeepMind in January 2014. Google needs new AI- and machine learning-driven businesses that have lower Total Acquisition […]
Personalization and Humanization: Serious about customer engagement? Then you need them both
We spend a lot of time on personalization of the customer’s experience, but as the customer demands more control over their choices and greater levels of interaction and better experience with the company, humanization comes to the fore. What’s the difference between personalization and humanization and why are both necessary?
The Three Types of Customer Success Manager
Since we’re now officially in 2019 planning season, I’ve been thinking about — among other things — our Customer Success model for next year and talking with friends in my network about that. Since Customer Success is (sadly, perhaps) still a relatively new discipline in enterprise software companies, I’d say the whole field is evolving […]
When Will We See an Open Platform to Connect People & Work?
I recently wrote about the difference between an application and a platform. As I wrote, “…most SaaS vendors are not platforms but merely providers of feature-rich applications”. I’ve noticed first hand two of the biggest challenges most enterprise SaaS vendors face today: 1) making it easy to integrate with and to third party applications and […]
What is the Difference Between an Application and a Platform and Why it Matters?
“Platform in King’s Cross train station under an arched glass roof” by Michał Parzuchowski Practically every SaaS vendor talks about their “platform”. Truth be told, most SaaS vendors are not platforms but merely providers of feature-rich applications. Why does this matter? Simply put, without an extensible, open platform, it will become increasingly difficult for application-only […]
Health tech: AI, APIs, and data interoperability
A prominent leader in medical innovation discusses how technology can change the healthcare system. He offers a unique enterprise view of the complexity and challenges of fixing our health system.
Tinker, experiment, explore, then disrupt: The Hyper-Connected Enterprise will be driven by Intelligent Automation.
As business operations have advanced through several inflections points over the last three decades, the core component at the heart of these changes has been the emergence of digital interactivity driving the hyper-connected global business – only made possible by intelligent automation. Digital connectivity has transformed both front and back offices over the last three […]
What All Companies Can Learn from Pluralsight’s Massively Successful IPO
By nearly every measure — stock appreciation, brand awareness, business execution — Pluralsight’s IPO and subsequent first quarter results were nothing less than spectacular. Just look at the numbers…the stock is up 120% since going public on May 17, the company trades at over 20x revenues (nearly double the multiple of the mighty Workday), and […]
Identities Are The New Security Perimeter
18% of healthcare employees are willing to sell confidential data to unauthorized parties for as little as $500 to $1,000, and 24% of employees know of someone who has sold privileged credentials to outsiders, according to a recent Accenture survey. Privileged credentials for accessing an airport’s security system were recently for sale on the Dark Web […]
Why we all need to draw bigger circles
By Vinnie Mirchandani on September 5, 2018
A few days ago, I wrote about Bill Joy’s advice “If you cannot solve a problem, make the problem bigger. If you draw a bigger circle, you start to see several systems you can work on.” Reading James Farrar’s post “Diginomica and the Salesforce Counsel of Despair”, I kept thinking we could all heed that advice. I […]
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