By R "Ray" Wang on May 25, 2020
Contactless, Direct To Consumer, Buy Online Pickup Anywhere, Automation, and Subscription Ready Drive Post Pandemic Response Matrix Commerce analyzes the disruptive pressures influencing the commerce paradigm. Commerce faces rapidly changing business models and new payment options that are often misunderstood and poorly integrated. Matrix commerce (TM) means the fusing of demand signals and supply chains […]
Posted in Featured Posts, Technology / Software | Tagged #PostPandemic, #PostPandemicPlaybook, 2020, Accelerate payments, AI, ambient experiences, analytics, Artificial intelligence, automation, autonomous, B2B, B2B E-commerce, B2C, B2C E-commerce, best practices, big tech, Business continuity planning, CDO, CEO, change agents, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CIO, Cloud, Cloud push, CMO, commerce, Commerce Cloud, Constellation Research, contactless commerce, COO, Coronavirus, COVID-19, Crisis Communications, Crowdsourcing, CTO, Customer Experience, cybersecurity, Demand planning, digital, Digital acceleration, Digital Business, digital commerce, digital monetization, Digital Transformation, Digitize channels, direct to consumer, direct to consumer. pricing optimization, disruptive business models, Diversify supply chains, dynamic feedback loops, E-Commerce, enterprise, enterprise applications, enterprise apps, enterprise software, event driven architectures, events, Future of 2020, Gig economy capacity, global pandemic, Health and Safety, Marketing Automation, Matrix Commerce, Mental health support, microservices, open vs closed, Perception and communications, personalization, personalization at scale, Post Pandemic Playbook, precision decisions, Privacy, Privacy Rights, property right, public health, R "Ray" Wang;, Resiliency, Reskilling and retraining, rwang0, safety, salesforce.com, Social injustice, Software Insider, SoftwareInsider, subscription business models, Trust is THE currency, US vs China, vendor strategy, work from home, Work from home policies, World Economic Forum
By Jason Corsello on May 19, 2020
Gender Diversity & Future of Work Companies — We Can Do Better! Since launching the Future of Work Global Index earlier this year, we have been pouring through the publicly available data on the companies within the index. Who are the outliers and why? What makes the strong performers unique? What are some unique metrics about the segment itself? […]
Posted in Featured Posts, Trends & Concepts | Tagged diversity, future of work, HRTech, Human resources
By R "Ray" Wang on May 18, 2020
Understand The Key Priorities In A Post Pandemic Response Over the past seven weeks, Constellation Research, Inc. has fielded hundreds of calls from CXO’s about what to consider in the business and technology response to the coronavirus and Covid-19 fall out. The conversations with clients and the analysis from the research team have resulted in […]
Posted in Business, Featured Posts | Tagged #coroanvirus, #PostPandemic, #PostPandemicPlaybook, #WFH, 2020, Accelerate payments, AI, analytics, Artificial intelligence, automation, autonomous, B2B, B2B E-commerce, B2C, B2C E-commerce, best practices, big tech, Business continuity planning, CDO, CEO, change agents, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Innovation Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CIO, Cloud push, CMO, commerce, Constellation Research, contactless commerce, COO, Coronavirus, COVID-19, covid19, Crisis Communications, Crowdsourcing, CTO, cybersecurity, Demand planning, Digital acceleration, Digitize channels, direct to consumer. pricing optimization, Diversify supply chains, dynamic feedback loops, enterprise, enterprise applications, enterprise apps, enterprise software, event driven architectures, events, Future of 2020, Gig economy capacity, global pandemic, Health and Safety, Marketing Automation, Matrix Commerce, Mental health support, microservices, New leadership models, open vs closed, Perception and communications, personalization, personalization at scale, Playbook, Post Pandemic Playbook, precision decisions, Privacy, Privacy Rights, property right, public health, R "Ray" Wang;, Remote employee toolkits, Resiliency, Reskilling and retraining, rwang0, safety, Social injustice, Software Insider, SoftwareInsider, subscription business models, Trust is THE currency, US vs China, vendor strategy, work from home, Work from home policies, World Economic Forum
By Louis Columbus on May 17, 2020
Bottom Line: Every organization needs to digitally reinvent their business, starting at the system level to safely sell and serve customers with minimal physical interaction. The hard reset every business is going through creates a strong sense of urgency to increase the agility, speed, and scale of selling, as well as customer service […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged Centrify, Centrify Identity Access Management, centrify privileged access management, Cloud, cybersecurity, Cybersecurity in a COVID-19 World, Cybersecurity strategy, dev/ops, Identity Acess Management, Louis Columbus' blog, microservices, Privivleged Access Management, Protecting Privileged Access Credentials, Securing infrastructure, Zero Trust Security, ZTS
By Louis Columbus on May 16, 2020
Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them. 30% of customers will leave a brand and never come back because of a bad experience. 27% of companies say improving their customer intelligence and data efforts are their […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged ADE, AI customer experience, AI in customer engagement, Artificial intelligence, BMC Autonomous Digital Enterprise (ADE), Customer Engagement Management, Customer Experience, Customer Experience in 2020, E-Commerce, Louis Columbus' blog, machine learning
By Louis Columbus on May 10, 2020
U.S. retailers’ online year-over-year (YoY) revenue growth is up 68% as of mid-April, surpassing an earlier peak of 49% in early January. There’s been a 129% year-over-year growth in U.S. & Canadian e-commerce orders as of April 21 and an impressive 146% growth in all online retail orders. Online conversion rates increased 8.8% in February, […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged COVID-19 Commerce Insight, COVID-19 E-Commerce, COVID-19 impact on e-commerce, E-Commerce, Emarsys, GoodData Kount Consult, Kount, Kount Control – Account Takeover Protection, Louis Columbus' blog
By Dion Hinchcliffe on May 7, 2020
It is a remarkable time in this particular moment in human history, where most organizations have become almost entirely distributed, yet for the first time still remain largely functional. We can thank a combination of three modern advances for this, which have never been available to us before at their current level of maturity. Namely, […]
Posted in Business, Featured Posts, Trends & Concepts
By Paul Greenberg on April 22, 2020
I’d love to say that this is my work but it isn’t. Its the work of Dr. Stephen LeMay, a professor at University of Western Florida who has a long history in both supply chain and CRM. The supply chain is not morally agnostic and, stretched as it is now, it still is accountable.
Posted in Business, Featured Posts | Tagged supply chain
By Louis Columbus on April 22, 2020
Bottom Line: Existing approaches to securing IT infrastructure are proving unreliable as social engineering and breach attempts succeed in misdirecting human responses to cyber threats, accentuating the need for machines to protect themselves. Any nations’ digital infrastructure and the businesses it supports are its most vital technology resources, as the COVID-19 pandemic makes clear. Cybercriminal […]
Posted in Business, Featured Posts, Startup Lessons, Technology / Software, Trends & Concepts | Tagged Centrify, COVID-19 cyberattacks, Cyberattacks, cybersecurity, Louis Columbus' blog, National Cyber Security Centre (NCSC), NIST Zero Trust Special Publication 800-207, United States Department of Homeland Security (DHS), Zero Trust Security
By Louis Columbus on April 21, 2020
Bottom Line: Virtual career fairs and events, fully-remote recruiting, more personalized career paths, and greater insights into candidate experiences are quickly becoming the new normal in a post-COVID-19 world. The COVID-19 pandemic is quickly changing how every organization is attracting, recruiting, and retaining employees on their virtual teams, making remote work the new normal. Recruiting […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged Artificial intelligence, CHRO, COVID-19, Eightfold, HRM, Human resource management, Louis Columbus' blog, Remote recruiting, talent management, Virtual recruiting
