CRM – What I am thinking about today
We’re roughly 20 years into the CRM trend and it’s worth asking where we go from here. Grandview Research recently estimated that the market would be worth $81.9 billion by 2025 (1) and Gartner and others publish annual reports indicating the market’s vibrancy. But you can hide a lot within a dollar amount, not […]
Oracle talks customer experience at Modern CX 2019
Oracle presented its vision for customer experience recently at its annual event for marketers, called Modern Customer Experience 2019, held in Las Vegas. Customer experience means the sum of all touchpoints a customer has with a brand. Because creating a great experience is easy to describe but difficult to execute well, let’s dive into the […]
Cloud applications – the next phase
It’s heady times for SaaS – cloud application software. Salesforce is entering its third decade with tremendous momentum. It only had $1 billion in annual revenues by end of its first decade and it is expected to have $16 billion by the end of the second. Talk about a rocket ship! Workday, ServiceNow and many […]
These 4 terms will kill your SaaS business
A giant caveat: this post is focused on high growth SaaS. Not on mature businesses where you are trying to coordinate the build, sale and adoption of a large portfolio of products. In the world of high growth SaaS, all too often we tend to believe that it is our functional or technical inferiority that will […]
5 Things Every Executive Needs To Know About Identity And Access Management
For new digital business models to succeed, customers’ privacy preferences need to be secure, and that begins by treating every identity as a new security perimeter. Organizations need to recognize that perimeter-based security, which focuses on securing endpoints, firewalls, and networks, provides no protection against identity and credential-based threats. Until they start implementing identity-centric security […]
Riding the K-wave: Disruptive innovation in the age of sustainability
We’re at the beginning of a new economic cycle, a K-wave; one that will offer the greatest industry, job, and wealth generating opportunities in history. If this movie looks familiar it’s because you remember the beginning of the age of IT.
A wartime Customer Success SaaS Leader has these five attributes
Dave Kellogg wrote a solid post about the three types of Customer Success Managers. Contrasting them as product-oriented, process-oriented or sales-oriented, it’s a much-needed primer at a time where the vocation of Customer Success is still nascent. Dave’s post got me thinking that there is also a need to contrast happy time vs war time CS leaders. During […]
Is Another SaaSacre In The Offing?
I’m not a financial analyst and I don’t make stock recommendations [1], but as a participant and observer in the software investing ecosystem, I do keep an eye on macro market parameters and I read a fair bit of financial analyst research. Once in an while, I comment on what I’m seeing. In February 2016, […]
The Most Innovative Companies of 2019 According to BCG
Alphabet/Google is now the most innovative company in the world according to BCG, unseating Apple’s 13-year dominance of their annual rankings. Strong AI innovators are over three times more likely to have deep expertise in Big Data Analytics. The ten most innovative companies in the world extensively use AI and platforms today to grow faster […]
The Best Cloud Computing Companies And CEOs To Work For In 2019 Based On Glassdoor
Sysdig, Fivetran, Nuxeo, Cloudian, Mendix, StreamSets, Zscaler, Zoho, SAP, OutSystems, Kony, and Netskope are the most likely to be recommended by their employees to friends looking for a cloud computing company to work for in 2019. Cloud platform and development companies dominate the highest rated cloud businesses when indexed by the percent of employees who would recommend their company to a friend. Taken together, the 12 CEOs […]
