Featured Posts

The biggest secret in social: Brand communities are everywhere

The biggest secret in social: Brand communities are everywhere

Does your business have a stake in customer community? Joe Cothrel, chief community officer for Lithium, reviews lessons learned from the first 20 years of brand community building.

​#CXOTALK: Conversational bots and the future of HCM

​#CXOTALK: Conversational bots and the future of HCM

ADP: Conversational bots and the future of HCM The CXOTALK series of conversations with innovators gives us the opportunity to hear the views of people genuinely shaping our technology future. For episode number 184, I spoke with Stuart Sackman, a senior leader from huge HR services company ADP. Stuart’s formal title is Corporate Vice President, […]

CRM and Government

CRM and Government

Over the summer multiple events have pushed me to the conclusion that CRM and government are natural complements and that it’s just a matter of time before they meet. It would represent a huge opportunity for the industry and my full thoughts are available in this white paper. The common denominator is people. Whether we’re […]

let’s hear it for the maintainers!

let’s hear it for the maintainers!

  A couple of weeks back Anne Johnson pointed me at a new report from the Ford Foundation – “Roads and Bridges: The Unseen Labor Behind Our Digital Infrastructure.” Written by Nadia Egbhal the report examines the surprisingly unsupported foundations of much of the infrastructure we rely upon. “Nearly all software today relies on free, […]

#CXOTALK Oracle talks enterprise software suites

#CXOTALK Oracle talks enterprise software suites

Oracle talks suites versus best-of-breed We all know Oracle, a company with almost $40 billion in revenue and 136,000 employees. In recent years, the company has undertaken a transition from on-premise software to become a major cloud provider. This strategy shift has implications across the company, from product development to sales to marketing. On episode […]