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Vodaphone exec talks 5G, autonomous vehicles, virtual surgery, security and more

Vodaphone exec talks 5G, autonomous vehicles, virtual surgery, security and more

The telecom industry is undergoing dramatic changes. As 5G service starts to roll out in a serious way next year, important new applications for business and consumer use will follow behind. From autonomous cars to remote surgery, the high bandwidth and low latency of 5G connectivity will bring unexpected changes to a host of industries. […]

Conversational experiences: Building relationships one conversation at a time

Conversational experiences: Building relationships one conversation at a time

Mitch Lieberman, thought leader for CRM and conversations over the years, graces us with a discussion as to why conversational systems are incredibly beneficial to building both business relationships and customer engagement.

SYKES acquires Symphony becoming the first call center provider with significant automation capability

SYKES acquires Symphony becoming the first call center provider with significant automation capability

Disruption is more ripe in the call center space than any other corner of the services industry, and $1.6bn provider SYKES just upped the ante to feverish levels by becoming only the second-ever service provider to acquire deep RPA and intelligent automation expertise, since Accenture picked up Genfour 18 months ago. And $70m cash is a not insignificant […]

SAP CX Live  better afternoons than mornings

SAP CX Live better afternoons than mornings

I was asked about the couple of days I spent at the SAP CX event in Barcelona last week, and my response was “afternoons were better than mornings”. True enough, given the body was jet lagged. But even in content, the morning keynotes and press conferences were subdued. In contrast, the small group analyst meetings […]