Technology / Software

Where's the ROI in your CRM? It's in the process.

Where’s the ROI in your CRM? It’s in the process.

I’m down to the last chapter of The Commonwealth of Self Interest: Customer Engagement, Business Benefit and then have some editing to do. But I want to make sure that you keep getting some good reading in while I finish this. A couple of months ago at CRM Magazine’s CRM Evolution Conference, I ran across […]

IBM partners with Automation Anywhere: Great for AA, but IBM’s cognitive automation strategy just got more confusing

IBM partners with Automation Anywhere: Great for AA, but IBM’s cognitive automation strategy just got more confusing

If you’ve been covering the legacy world of Business Process Management (BPM) software and the emergence of Robotic Process Automation (RPA) software for the past two decades, it’s fascinating to see the two solutions to mesh together, as customers need the full gamut of automation help:  the digitization of manual work, the scripting, and integration […]

Episode 31 - IoT and Analytics, a conversation with Dion Hinchcliffe of Constellation Research

Episode 31 – IoT and Analytics, a conversation with Dion Hinchcliffe of Constellation Research

Dion Hinchcliffe is a Senior Analyst and VP at Constellation Research as well as a columnist at ZDNet. Dion and I have both been longtime members of the Enterprise Irregulars group but hadn’t worked together before now. When I heard Dion was going to our Leonardo Live event in Frankfurt (July 11th-12th in Frankfurt) to […]