Technology / Software

Most automation strategies are failing because they aren't impacting customer experiences. We must broaden beyond the back office...

Most automation strategies are failing because they aren’t impacting customer experiences. We must broaden beyond the back office…

After the recent RPA circus acts, the process automation industry has reached its lowest ebb.  Simply put, dollars were being put behind a value proposition that simply wasn’t realistic – but that doesn’t mean the market doesn’t have amazing potential.  We just need to refocus (and fast) on a direction that is real and sustainable for […]