Technology / Software

Thomas Kurian and Google Cloud: convenience is the killer app

Thomas Kurian and Google Cloud: convenience is the killer app

  Pretty much the first words from Thomas Kurian to analysts at Google Cloud Next 2019 were: “Customer empathy – you have to understand where they are, how you can help them. Every legacy system exists for a reason. Meet customers where they are and be deeply sympathetic.” Empathy, sympathy, legacy. All of those words […]

RPA is dead. Long live Integrated Automation Platforms

RPA is dead. Long live Integrated Automation Platforms

The biggest problem with enterprise operations today is the simple fact that most firms still run most of their processes exactly the same way as they did 20/30/40 years ago, with the only “innovation” being models like offshore outsourcing and shared service centers, cloud and digital technologies enabling those same processes to be conducted steadily […]