Technology / Software

Are call centers cool again?  Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations

Ever since IBM sold off its Daksh business to Concentrix in 2013, “call center” has been something of a dirty word to traditional service providers and software aficionados alike. Since then, traditional IT services have flatlined as the focus has shifted to digital solutions, where the customer is front and center to emerging interactive (“digital”) technologies. Having that ability to lead […]

Why can’t I have a 360 degree view of my own data ?

Why can’t I have a 360 degree view of my own data ?

It’s tax season now and I owe a bunch of documents to my CPA to file my taxes . It’s a pain in the neck to compile all of them . I do all my banking with one single company – and have multiple accounts with them . I can get a view of how […]