It’s all about the data
We have heard from many analysts that this is HR’s moment to shine. For HRTECH vendors too, this is an opportunity to prove that their stuff really works. eLearning consumption is way up, for instance, as is use of survey tools. Processes like Kurzarbeit in Germany and furloughing in the UK mean that flexible and […]
News Analysis: Salesforce Commerce Cloud Quick Start Addresses Post Pandemic Requirements
Contactless, Direct To Consumer, Buy Online Pickup Anywhere, Automation, and Subscription Ready Drive Post Pandemic Response Matrix Commerce analyzes the disruptive pressures influencing the commerce paradigm. Commerce faces rapidly changing business models and new payment options that are often misunderstood and poorly integrated. Matrix commerce (TM) means the fusing of demand signals and supply chains […]
SBA: Please stop spanking bots
What better to blame – when all goes wrong – than the evil robotic thing you just inserted into your system. Many of you saw the recent article in ABA Banking Journal where they blamed RPA for the “burden on their processing system and diminishing of its capabilities”. We will discuss this debacle in a more […]
Protecting Privileged Identities In A Post-COVID-19 World
Bottom Line: Every organization needs to digitally reinvent their business, starting at the system level to safely sell and serve customers with minimal physical interaction. The hard reset every business is going through creates a strong sense of urgency to increase the agility, speed, and scale of selling, as well as customer service […]
Six Areas Where AI Is Improving Customer Experiences
Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them. 30% of customers will leave a brand and never come back because of a bad experience. 27% of companies say improving their customer intelligence and data efforts are their […]
Workday continues its innovations in Analyst Summits
A decade ago, Workday pioneered with its Technology Day format. I wrote back then “Few vendors have the guts to be open to such a smart and opinionated bunch as Workday was during its Technology Day yesterday. Like a marathon…
How COVID-19 Is Transforming E-Commerce
U.S. retailers’ online year-over-year (YoY) revenue growth is up 68% as of mid-April, surpassing an earlier peak of 49% in early January. There’s been a 129% year-over-year growth in U.S. & Canadian e-commerce orders as of April 21 and an impressive 146% growth in all online retail orders. Online conversion rates increased 8.8% in February, […]
Machines Protecting Themselves Is The Future Of Cybersecurity
Bottom Line: Existing approaches to securing IT infrastructure are proving unreliable as social engineering and breach attempts succeed in misdirecting human responses to cyber threats, accentuating the need for machines to protect themselves. Any nations’ digital infrastructure and the businesses it supports are its most vital technology resources, as the COVID-19 pandemic makes clear. Cybercriminal […]
Partner Post: Expect to See Greater Adoption of AI/ML in the Coming Months
Artifical intelligence and machine learning are being deployed in innovative ways to help with the global response to COVID-19. These data science use cases help increase public understanding of what is possible using AI and ML, but there’s still a long way to go, specifically when it comes to businesses looking to leverage these technologies to […]
Remote Recruiting In A Post COVID-19 World
Bottom Line: Virtual career fairs and events, fully-remote recruiting, more personalized career paths, and greater insights into candidate experiences are quickly becoming the new normal in a post-COVID-19 world. The COVID-19 pandemic is quickly changing how every organization is attracting, recruiting, and retaining employees on their virtual teams, making remote work the new normal. Recruiting […]
