SBA: Please stop spanking bots
What better to blame – when all goes wrong – than the evil robotic thing you just inserted into your system. Many of you saw the recent article in ABA Banking Journal where they blamed RPA for the “burden on their processing system and diminishing of its capabilities”. We will discuss this debacle in a more […]
Protecting Privileged Identities In A Post-COVID-19 World
Bottom Line: Every organization needs to digitally reinvent their business, starting at the system level to safely sell and serve customers with minimal physical interaction. The hard reset every business is going through creates a strong sense of urgency to increase the agility, speed, and scale of selling, as well as customer service […]
Six Areas Where AI Is Improving Customer Experiences
Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them. 30% of customers will leave a brand and never come back because of a bad experience. 27% of companies say improving their customer intelligence and data efforts are their […]
Workday continues its innovations in Analyst Summits
A decade ago, Workday pioneered with its Technology Day format. I wrote back then “Few vendors have the guts to be open to such a smart and opinionated bunch as Workday was during its Technology Day yesterday. Like a marathon…
How COVID-19 Is Transforming E-Commerce
U.S. retailers’ online year-over-year (YoY) revenue growth is up 68% as of mid-April, surpassing an earlier peak of 49% in early January. There’s been a 129% year-over-year growth in U.S. & Canadian e-commerce orders as of April 21 and an impressive 146% growth in all online retail orders. Online conversion rates increased 8.8% in February, […]
Machines Protecting Themselves Is The Future Of Cybersecurity
Bottom Line: Existing approaches to securing IT infrastructure are proving unreliable as social engineering and breach attempts succeed in misdirecting human responses to cyber threats, accentuating the need for machines to protect themselves. Any nations’ digital infrastructure and the businesses it supports are its most vital technology resources, as the COVID-19 pandemic makes clear. Cybercriminal […]
Partner Post: Expect to See Greater Adoption of AI/ML in the Coming Months
Artifical intelligence and machine learning are being deployed in innovative ways to help with the global response to COVID-19. These data science use cases help increase public understanding of what is possible using AI and ML, but there’s still a long way to go, specifically when it comes to businesses looking to leverage these technologies to […]
Remote Recruiting In A Post COVID-19 World
Bottom Line: Virtual career fairs and events, fully-remote recruiting, more personalized career paths, and greater insights into candidate experiences are quickly becoming the new normal in a post-COVID-19 world. The COVID-19 pandemic is quickly changing how every organization is attracting, recruiting, and retaining employees on their virtual teams, making remote work the new normal. Recruiting […]
Fly Less, Write More: the future of Developer Relations, and maybe, well, everything else
I have been self isolating since early March. For the first week and a half the kids were still at school, which was actually more stressful than having them at home. But we’ve all been doing the Stay at Home thing for a few weeks now. What a great time for my eldest to prove […]
COVID-19 and your HR related applications. Suggestions for users and builders.
I felt there were more than enough folks posting advice about COVID-19 and HRTECH, so having made my position clear, I had promised myself not to add to the exponential curve, but nevertheless, here I am (note, I am neither a lawyer nor an epidemiologist). I have noticed many enterprise tech vendors and consulting firms […]
