Technology / Software

The blending of apps with our collaboration tools: An inevitable trend

The blending of apps with our collaboration tools: An inevitable trend

What’s in an effective collaboration tool today? That’s perhaps the most foundational question we can ask at the moment, as the seemingly unending procession of new applications and solutions continues as new entrants each promise in their own way to improve how we work together in digital environments. The nature of collaboration tools available today […]

It's cognitively conjugal as Amelia and Accenture renew their vows

It’s cognitively conjugal as Amelia and Accenture renew their vows

The most “tangible” value of cognitive automation, in today’s consumer-centric enterprise, is the use of the virtual agent, where customer engagement is increased without heavy incremental investments in support staff. This isn’t about simply replacing a real customer service rep with an avatar, it’s augmenting the existing customer experience, usually using the same or similar […]