Pivotal: transactions, Kubernetes, and taking an axe to long term support.
I recently attended Spring One Platform (S1P), Pivotal’s annual developer and user conference, in Washington, DC. Pivotal had invited me to speak at their executive briefing conference, so the CIO access was really good. I came away with a few impressions I wanted to share. Transaction Volumes Customer after customer made it clear they […]
Oh Hello 5G; I Didn’t Expect You So Soon
Well, I guess the future is already here. I saw a headline that announced 5G is even launching in Florida here too. For a couple years I’ve been reading about how 5G is going to transform connectivity and mobility as we know it, but I always felt it was somehow in the distant future. If you’ve […]
The Current State Of Cybersecurity Shows Now Is The Time For Zero Trust
41% of total breaches in 2017 targeted the healthcare industry, making it the most popular target for breach attempts. Personally Identifiable Information (PII) combined with user credentials tops the percentage of breaches with 29% according to Wipro’s report. 88 records were lost or stolen every second in 2017 according to Wipro’s analysis. Machine learning & […]
SYKES acquires Symphony becoming the first call center provider with significant automation capability
Disruption is more ripe in the call center space than any other corner of the services industry, and $1.6bn provider SYKES just upped the ante to feverish levels by becoming only the second-ever service provider to acquire deep RPA and intelligent automation expertise, since Accenture picked up Genfour 18 months ago. And $70m cash is a not insignificant […]
San Jose Sharks: Fan experience, community, and technology (but don't call it digital transformation)
Go behind the scenes with the president of an NHL hockey to learn about customer experience and why building community is crucial. He also explains what’s wrong with the term “digital transformation” and how to create genuine fan relationships. Watch the video and listen to the podcast!
The Smart Infrastructure of the Future Hinges on Smart Partnerships
Last week I attended a Data Science Summit at the University of Central Florida (UCF). The day merged two of my favorite topics: Smart Cities and Data Science. It was the final event in a series held by the Southern Data Science Conference. The event opened with a partnership announcement by longtime partner Siemens. The […]
The Emergence of #WorkTech & My Presentation @ Unleash
This week, I have the pleasure of presenting at the Unleash World Conference in Amsterdam. I’ve attended the event every year since Marc and Peter started it 7 years ago and it remains one of my favorite events of the year. UNLEASH | The Greatest HR Shows on Earth In addition to participating in the Startup […]
SAP CX Live better afternoons than mornings
I was asked about the couple of days I spent at the SAP CX event in Barcelona last week, and my response was “afternoons were better than mornings”. True enough, given the body was jet lagged. But even in content, the morning keynotes and press conferences were subdued. In contrast, the small group analyst meetings […]
2018 Roundup Of Cloud Computing Forecasts And Market Estimates
Cloud computing platforms and applications are proliferating across enterprises today, serving as the IT infrastructure driving new digital businesses. The following roundup of cloud computing forecasts and market estimates reflect a maturing global market for cloud services, with proven scale, speed and security to support new business models. CIOs who are creating compelling business cases […]
RPA is the gateway drug. AI is the drug…
Anyone failing to escape the swirl of intense hype threatening to destroy everything great about RPA, is probably thinking that these cute products are going to solve all their artificial intelligence needs, providing them with a “digital workforce” that will go way beyond scraping screens, producing scripts and running unattended recorded process loops. Now don’t get me wrong […]
