Technology / Software

Zoom CEO strives for sustainable customer happiness

Zoom CEO strives for sustainable customer happiness

Making customers happy on a sustained basis is hard and expensive. As a result, business leaders often de-prioritize the importance of customer experience when making investment choices related to time, money, and product focus. Customer experience often dies from the decisions of a thousand small cuts. For example, do we cut corners on features because […]

Adversarial AI: Cybersecurity battles are coming

Adversarial AI: Cybersecurity battles are coming

One of the world’s foremost experts in building AI systems to detect malware explains “offensive AI” and the mathematical models he develops to protect against cyber attacks.

“You don't get a PaaS just because you're SaaS."

“You don’t get a PaaS just because you’re SaaS.”

Apologies to Frank Scavo for twisting his quote  “You don’t get a pass just because you’re SaaS.” but this is a reaction to the trend that every cloud application vendor is offering a platform and actively recruiting developer communities. I get the central principle  – configure in SaaS, but customize in PaaS. Keep the SaaS core clean. I also get […]