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By Vinnie Mirchandani on September 9, 2009
Tom Wailgum at CIO Magazine quotes Ray Wang, me and others in an article on “Why ERP is still so hard” So I tweeted him to say we should classify ERP as good or bad – like cholesterol. Good as…
By Bob Warfield on September 9, 2009
A collection of excellent blog posts from the Social CRM community are converging on what I think is the real secret of what Social CRM is all about.
There has been much talk about the “Pillars of CRM”. Traditionally we have Marketing, Sales, and Customer Service as the three pillars of CRM. Clearly the world has […]