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By Phil Fersht on December 2, 2010
I recently heard a true tale being recounted where a service provider’s RFP response arrived at the prospective client’s headquarters with a child’s lolly-pop stick stuck to the opening page. Nothing beats first impressions when a provider declares its intention to be your service partner. It’s like someone viewing your profile on an Internet dating site – if […]
By Niel Robertson on December 2, 2010
There has been a lot of speculation lately about a pending purchase of Groupon by Google. A lot of the more recent news recently has focused on all the reasons why this is a bad idea, especially around the purchase price and Groupon’s human-intensive sales model. I wanted to share a few thoughts on this […]
By Zoli Erdos on December 2, 2010
Warning: I think I’m becoming a curmudgeon – except that title has until now been reserved for somebody else . But I still have doubts about the recent transaction: LastPass acquired Xmarks. I really liked Xmarks – when it was Foxmarks. A simple bookmark synchronization service that would keep your Firefox up-to-date no matter where […]
By Denis Pombriant on December 2, 2010
Is video becoming a part of your sales, marketing or service outreach? Many companies have begun producing interesting and entertaining video to communicate with their customers and prospects. If your company is already participating in this growing trend we’d like to see what you’ve been up to. We’re looking for the best examples of front […]
By Michael Krigsman on December 2, 2010
In this fun and interesting video, huge consulting firm, Accenture, asks ten-year old kids what they think of cloud computing.
By Jason Busch on December 2, 2010
While Rearden’s acquisition of Ketera has many implications for the broader P2P and Spend Management market — ranging from an evolving competitive landscape with greater choice of stable vendors for customers to a potential re-in…
By Sandy Kemsley on December 2, 2010
When I got involved in the Process Knowledge Initiative to help create an open-source body of knowledge, I knew that the first part, with all the forming of committees and methodology and such, would be a bit excruciating for me. I was not wrong. However, it has been thankfully short due the contributions of many […]