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24/7 Customer

The Emergence of Mobile Customer Service

The Emergence of Mobile Customer Service

By Esteban Kolsky on January 13, 2015

Continuing the series of blog posts examining the early results of the customer service channels adoption and usage study generously sponsored by KANA, A Verint Company (read the summary here, the previous entry on social here, and watch this blog for the next entry in a week) I want to address some of the findings […]

Posted in Featured Posts, Trends & Concepts | Tagged 24/7 Customer, channel adoption, customer service, mobile app, Mobile Customer Service

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