By Vinnie Mirchandani on July 17, 2015
I first wrote about ERP third party maintenance (support independent of the software publisher) in 2005. Even earlier, I have written about similar offerings like plug-compatible mainframes and specialty auto shops who do better than official dealers. I have noticed three things in the last decade: a) most analysts and bloggers do not write much […]
Posted in Business, Featured Posts | Tagged 3PM, 3rd party maintenance, enterprise software, Industry Commentary, microsoft, oracle, rimini street, sap
By R "Ray" Wang on February 18, 2014
Recent Oracle vs Rimini Street Ruling Is About Customer Software License Rights Not Third Party Maintenance On February 13th, 2014, the United States District Court , District of Nevada Judge Larry Hicks issued a partial summary judgment in the Oracle vs Rimini Street Case. Here’s the executive summary to key questions about the ruling*: Is […]
Posted in Business | Tagged 3PM, 3rd party maintenance, Apps Strategy, best practices, BPO, Business process, business process outsourcing, Chief information officer, CIO, Cloud, Cloud Bill of Rights, Cloud BPO, Constellation Research, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, IT budgets, IT Strategy, license policy, maintenance, maintenance fees, News Analysis, next gen CIO's, oracle, Oracle EBS, PeopleSoft, procurement, R "Ray" Wang;, rimini street, rwang0, sap, Seth Ravin, siebel, Siebel Systems, software bill of rights, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, SoftwareInsider, Third Party Maintenance, user strategy, vendor strategy, vendor threats
By R "Ray" Wang on May 28, 2013
Constellation Sees An Alarming Increase In Inquiries Constellation has received an alarming increase in inquiries about an unethical vendor sales practice coined as “trolling for indirect access”. Indirect access is when a vendor claims that a client is accessing their perpetually licensed software in an unintentional manner or inappropriately licensed manner. One vendor uses a […]
Posted in Business, Featured Posts | Tagged 3rd party maintenance, analyst relations, Apps Strategy, back maintenance fees, CFO, Chief information officer, Chief procurement officer, CIO, contract negotiations, contract strategy, cost reduction, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, Enterprise resource planning, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, OOW, oracle, Oracle EBS, Oracle ERP, Oracle Open World, R "Ray" Wang;, rwang0, sap, SAP Business Suite 7, SAP Enterprise Support, SAP ERP, SAPPHIRE, sapphirenow, software bill of rights, software contract reviews, Software Insider, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, Software Vendors, SoftwareInsider, Tuesday's Tip, user groups, user strategy
By R "Ray" Wang on February 5, 2013
SAP Plans A Standard Support Maintenance Fees Hike Of 5.5%For New Customers For new customers, SAP announced its intent to raise its standard support maintenance fee from 18% to 19% effective July 15, 2013. The standard support option was reintroduced in January 14, 2010, after much pressure from user groups. A few key takeaways: Price […]
Posted in Business | Tagged 3PM, 3rd party maintenance, Apps Strategy, Chief procurement officer, Constellation Research, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, license fees, license management, license policy, maintenance, maintenance fees, Maintenance Hike, News Analysis, R "Ray" Wang;, rwang0, sap, Software Insider, software licensing, software licesing and pricing, software maintenance, software pricing, Software Vendors, SoftwareInsider, vendor strategy |
By R "Ray" Wang on August 22, 2012
The Real Deadline To Consider Third Party SAP Maintenance Is September 30th In conversations with hundreds of SAP customers, many have not realized that they must act in the next 30 to 45 days if they want to move off of SAP customer specific maintenance from extended maintenance. Despite the support window ending in March […]
Posted in Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, business value framework, BVF, CEO, CFO, Chief information officer, Chief procurement officer, Constellation Research, contract negotiations, contract strategy, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, R "Ray" Wang;, rimini street, rwang0, sap, software bill of rights, software contract reviews, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership lifecycle, software pricing, SoftwareInsider, Spinnaker, Technology Optimization, third party maintenancce, Third Party Maintenance, Tuesday's Tip, Used Soft, used software, UsedSoft, vendor strategy
By R "Ray" Wang on July 5, 2012
Used Software Pioneers Gain A Small Victory In A Shrinking On-Premises Software World The surprise July 3rd, 2012 judgment by the Court of Justice of the European Union for UsedSoft GmbH v Oracle International Corp rules that “An author of software cannot oppose the resale of his ‘used’ licenses allowing the use of his programs […]
Posted in Business, Featured Posts, Technology / Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, Arrow, Avnet, best practices, bill of rights, CDW, Cloud, Cloud options, Cloud Wars, contract negotiations, contract strategy, Court of Justice For The European Union, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, EU, EU Anti Competition, EU Commisioner For Competition, European Union, Exhaustion Rule, Infor, Infor Global Solutions GmbH, Ingram Micro, license fees, license management, license parking, license policy, license resells, license returns, News Analysis, procurement, R "Ray" Wang;, rwang0, software bill of rights, Software Insider, software licensing, software licesing and pricing, software ownership, software ownership lifecycle, software trends, Software Vendors, SoftwareInsider, user strategy, vendor strategy
By R "Ray" Wang on March 29, 2012
Versytec Acquisition Addresses Growing Demand For JD Edwards Support Denver, Colorado based Spinnaker Management announced on March 6th, 2012 its acquisition of its competitor Versytec. For those who remember their third party maintenance (3PM) history, Versytec was among the first firms to announce third-party maintenance services within a year after PeopleSoft acquired JD Edwards in […]
Posted in Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, bill of rights, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, CMO, Constellation Research, contract negotiations, contract strategy, COO, cost reduction, CTO, Customer Support, deployment options, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, Enterprise Irregular, Enterprise Irregulars, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, JD Edwards, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, Maintenance Hike, News Analysis, R "Ray" Wang;, rimini street, rwang0, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software trends, Spinnaker, Spinnaker Support, technology budgets, Technology Optimization, third party maintenancce, Third Party Maintenance, user strategy, users, Versytec
By R "Ray" Wang on March 19, 2012
Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate third-party options for their customers. This best practices report examines three strategies to free up unnecessary costs to fund innovation and new projects. A. Introduction On […]
Posted in Business, Featured Posts, Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, Bil of Rights, bill of rights, BMC, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, Cloud, Cloud Computing, Cloud options, CMO, Computer Associates, Constellation Research, Consumerization of IT, contract negotiations, contract strategy, COO, cost reduction, CRM, CTO, Customer Support, deployment options, disruptive, disruptive technologies, Disruptive technology, E-Commerce, Emerging Technologies, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise class, Enterprise Irregular, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Epicor, erp, ibm, Infor, Infor Global Solutions GmbH, Jive, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, microsoft, oracle, QAD, R "Ray" Wang;, Research Report, Research Summary, rimini street, rwang0, sap, SAS Institute, socbiz, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, social media monitoring, social support insights, socialbusiness, software as a service, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Spinnaker, technology budgets, Technology Optimization, Third Party Maintenance, user strategy, users, vendor strategy
By R "Ray" Wang on April 28, 2010
PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES* A very slow moving April as many change and moves were made in Q1. So far the job prospects in tech remain excellent. As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need […]
Posted in Business | Tagged 3rd party maintenance, Andrew Cotton, AT&T Capital Corporation, BP British Petroleum, Bryan Vanderkruk, CentrePath, COLLABORATE, Forrester Research, Frank Auger, hcl, HubSpot, IXIS Asset Management, JF Davidson, John Refford, Justin Floyd, Marc Conway, Marnie Breton, Metallect, milestones, moves, New South Wales, People Whispers, promotions, Thomson Financial, University of Sydney, Wednesday's Whispers, Westfield Group, Yankee Group
By R "Ray" Wang on April 13, 2010
Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights. As economic conditions have worsened, many organizations have […]
Posted in Featured Posts, Technology / Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, back maintenance fees, best practices, bill of rights, bug fix, contract negotiations, contract strategy, cost reduction, CRM, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, IT Strategy, license policy, license returns, revenue recognition, SaaS, SCM, self support, software as a service, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Software Vendors, upgrade, vendor management, vendor strategy, vendor threats
The mainstreaming of Third Party Maintenance
By Vinnie Mirchandani on July 17, 2015
I first wrote about ERP third party maintenance (support independent of the software publisher) in 2005. Even earlier, I have written about similar offerings like plug-compatible mainframes and specialty auto shops who do better than official dealers. I have noticed three things in the last decade: a) most analysts and bloggers do not write much […]
Posted in Business, Featured Posts | Tagged 3PM, 3rd party maintenance, enterprise software, Industry Commentary, microsoft, oracle, rimini street, sap