By R "Ray" Wang on August 14, 2014
Infor Acquires SalesLogix To Expand Vertical CRM Footprint On August 14th, New York City headquartered, enterprise software giant, Infor, announced the intent to acquire the assets of Scottsdale AZ, Saleslogix for an undisclosed sum. For those keeping track of CRM history, Saleslogix was last owned by Sage Group and sold off to Swiftpage, an […]
Posted in Business, Featured Posts | Tagged acquisition, acquisitions, Amazon, Amazon Web Services, Apps Strategy, Chief Customer Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, Cloud Computing, Cloud suites, CMO, Constellation Research, CRM Magazine, CustExp, Customer Experience, customer relationship management, customer relationship management (CRM), customer service, CXM, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Infor, Infor CRM, Infor ION, mergers, Mergers And Acquisitions, mobile, mobility, News Analysis, R "Ray" Wang;, rwang0, Saleslogix, Software Insider, SoftwareInsider, Swiftpage, vendor strategy
By R "Ray" Wang on July 21, 2014
Netsuite Sees Venda As Key To EMEA Expansion On July 17th, 2014, San Mateo, CA based NetSuite announced the acquisition of London based Venda for an undisclosed sum. Since General Manager Andrew Lloyd’s arrival in January 2011, NetSuite has made several acquisitions to bolster its standing in the world of Matrix Commerce with OrderMotion in […]
Posted in Business, Featured Posts | Tagged acquisition, acquisitions, Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, CDO, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Revenue Officer, Chief Sales Officer, CIO, Cloud, Cloud Computing, CMO, commerce, Constellation Research, Digital Business, digital commerce, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Matrix Commerce, mergers, Mergers And Acquisitions, netsuite, News Analysis, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy
By Evangelos Simoudis on July 7, 2014
In 2001 Apple introduced iTunes based on the IP of a company it had acquired in 2000. By 2003, after the introduction of the iPod and of the iTunes Store, iTunes had become the de facto disruptive innovator of digital music. More recently Apple itself started being disrupted by Pandora and Spotify. These streaming music […]
Posted in Business, Featured Posts | Tagged acquisition, android, apple, google, ibm, innovation, SoftLayer, WhatsApp
By R "Ray" Wang on May 3, 2014
Customers Celebrate Success With Customer Experience Management (CXM) Around 450 customer experience professionals gathered at the Fontainebleau Miami Beach resort at Clarabridge’s Customer Connections Event April 28th to April 30th, 2014. The event brought together professionals passionate about best practices, trends, and techniques in improving customer experience management. Key customers at the event include major […]
Posted in Business | Tagged #c3Rocks14, 2014, acquisition, acquisitions, Alliances, analytics, Apps Strategy, Big Data, Big Data Business Models, BigData, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, CIO, Clarabridge, CMO, Constellation Research, context, CRM, CustExp, Customer Experience, customer experience management, customer relationship management, customer service, Customer Support, CXM, CXO, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, event report, feedback management, Market Metrix, mass personalization, Mass Personalization At Scale, partnerships, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Sysomos, user event, vendor strategy
By R "Ray" Wang on February 7, 2014
Google Enters China Via Lenovo While Counter Balancing Samsung On January 29th, 2014, Mountain View based Google announced it would sell it’s Motorola Mobility unit to Chinese based Lenovo for $2.91 in cash and stock. The deal cuts across many spectrum including mobile OS, computing wars, and search. Here’s 12 talking points: Source: Not sure, […]
Posted in Business | Tagged #mobilebiz, #mobileOS, acquisition, acquisitions, Amazon, Amazon.com, apple, Apps Strategy, BYOD, CIO, Cloud, Cloud Computing, CMO, CoIT, CoIT and the New CSuite, Dell, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, ibm, Lenovo, mergers, Mergers And Acquisitions, microsoft, mobile, Mobile Biz, mobile enterprise, Mobile OS, mobility, motorola, News Analysis, Quips, R "Ray" Wang;, rwang0, search, Search Engines, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on January 22, 2014
Mobile Management Consolidation Continues And VMware Accelerates Mobile Efforts On January 22nd, 2014, VMware (NYSE: VMW) announced the intent to acquire Atlanta, GA based Airwatch for $1.54B. More than just an acquisition of a leading enterprise mobile management (EMM) vendor, the acquisition represents a cornerstone for VMware’s mobile strategy for end user computing. Should the […]
Posted in Business | Tagged acquisition, acquisitions, airwatch, API, API Framework, App Wrapping/SDK, Apps Strategy, bring-your-own-device, Business Workflow, BYOD, Chief Digital Officer, Chief information officer, Chief Information Security Officer, Chief Security Officer, CIO, CoIT, CoIT and the New CSuite, Constellation Research, Consumerization of IT, Content Repositories, Device Usage, Digital Business, Digital Disruption, DigitalBiz, Directory Services, disruptive technologies, Disruptive technology, DLP, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Mobile Management, enterprise software, Enterprise Workspaces, Event Management, future of work, Internet of Things, IoT, last mile solutions, M2M, MAM, MCM, mdm, MEM, mergers, Mergers And Acquisitions, mobile, mobile device management, mobile enterprise, Mobile Management, mobility, NAC, News Analysis, OS Container, PKI, R "Ray" Wang;, rwang0, Sanjay Poonen, SIEM, Software Insider, SoftwareInsider, SSO, Systems Management, user strategy, vendor strategy, vitualization, vmforce, VMware
By Esteban Kolsky on January 7, 2014
EVENT On January 6th, 2014 Verint announced their intentions to purchase KANA Software for a reported $514 million mix of cash and loan obligations. The expected close date is first quarter of 2014. ANALYSIS I cannot say I am surprised that Verint finally got into the multi-channel customer service market. I have been expecting this […]
Posted in Business, Featured Posts | Tagged $KANA, acquisition, M&A, Verint
By R "Ray" Wang on January 7, 2014
Verint Adds to Vovici and Contact Center Assets To Expand Customer Engagement Offerings On January 6th, Melville, NY based Verint® Systems announced a $514M intent to acquire Sunnyvale, CA, KANA Software. Verint is a software vendor with a core in analytical software. Verint’s core offerings provide enterprise intelligence and security intelligence. The acquisition is significant […]
Posted in Business | Tagged $KANA, acquisition, acquisitions, Admiral, American Greetings, analytics, Apps Strategy, Avon, Bank Leumi, Barclays, Big Data, BigData, Broward County, business intelligence, Capital One, Carglass, Chase, Chesire West and Chester, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Service Officer, CIO, Citigroup, City of Boston, City of San Antonio, City of South Perth, City of Staffordshire, City of Toronto, Cloud, Comcast, Conrad, Constellation Research, Contact Center, Cox, CRM, CustExp, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Disruption, Domestic and General HSBC, EFM, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Feedback Management, enterprise software, enterprise strategy, Foot Locker, Hanes Brands, Hyatt, ikea, ING, JCPenney, Kana Software, Macy's, Martha Stewart, mergers, Mergers And Acquisitions, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGen, NextGenCXP, o2, Priceline.com, Quest, R "Ray" Wang;, Redcats, rwang0, Sears, social business, Social CRM, Software Insider, SoftwareInsider, Standard Bank, Starwood, Talk Talk Group, Telekom Austria, Telus, Time Warner Cable, Tracfone, UK HM Revenue and Customs, USPS, vendor strategy, Verint, VHI, Virgin Mobile, VOC, vodafone, Voice of the Customer, Vovici, walmart
By R "Ray" Wang on January 7, 2014
Dynamics CRM Gains Key Technology and Team To Take Existing Customer Care Assets To Next Level On January 7th, 2014, The Microsoft Dynamics CRM team announced a definitive agreement to acquire Herndon, VA based Parature for an undisclosed sum. This acquisition is Microsoft Dynamic’s CRM’s largest to date. Parature is an East Coast software start-up […]
Posted in Business | Tagged #msftdynamics, #msftdynamicscrm, acquisition, acquisitions, Apps Strategy, Bob Stutz, Chief Customer Officer, Chief Marketing Officer, Chief Service Officer, Ching-Ho Fung, CIO, Cloud, Constellation Research, CRM, CustExp, customer care, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, Customer Support, CXP, Digital Business, Duke Chung, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Jujar Singh, mergers, Mergers And Acquisitions, microsoft, Microsoft Dynamics, MIcrosoft Dynamics CRM, News Analysis, Next Generation Customer Experience, NextGen, NextGenCXP, Parature, R "Ray" Wang;, rwang0, SaaS, service, social service, social support, Software Insider, Software Vendors, SoftwareInsider, support, User Experience, vendor strategy
By Denis Pombriant on December 23, 2013
One More Time, with Feeling! Oracle announced another software company purchase. Its acquisition of Responsys makes a few founders, VC’s, and assorted vested employees very happy for the holidays. Good for them. Really, I mean it. Good for anyone who has a liquidity event like this, regardless of time of year. Now what? Over the […]
Posted in Business, Featured Posts | Tagged acquisition, M&A, oracle, Responsys
