Gartner’s Top 10 Predictions For IT In 2018 And Beyond
In 2020, AI will become a positive net job motivator, creating 2.3M jobs while eliminating only 1.8M jobs. By 2020, IoT technology will be in 95% of electronics for new product designs. By 2021, 40% of IT staff will be versatilists, holding multiple roles, most of which will be business, rather than technology-related. These and […]
IBM Watson is just fine, thank you !
Over the last couple of months, I have seen a bunch of articles on my social media feed that are based on a research report from Jefferies’ James Kisner criticizing IBM Watson. I am a big fan of criticism of technology – and as folks who have known me over time can vouch, I seldom […]
Monetizing Big Data in Next-Generation Mobility
In my book and previous posts I build a broad case for the importance of big data and AI in next-generation mobility, and provide several examples of data that is being collected, or can be collected, in a variety of transportation and logistics situations. Next-generation mobility is about autonomous vehicles, electrified vehicles, and on-demand shared […]
Tip: Know When To Automate With Artificial Intelligence
Six Factors For Powering AI Driven Smart Services Recent client conversations indicate a desire for designing new AI Driven Smart Services. The rush to incorporate artificial intelligence into processes often requires a deeper examination of which services should be AI enabled. Constellation’s latest framework for augmenting humanity encompasses six factors (see Figure 1): Repetitiveness. The […]
Event Invitation: Radical Candor Author Kim Scott Delivering Keynote at Connected Enterprise 2017
Learn how to be a kickass boss without losing your humanity We are excited to share that Kim Scott, author of Radical Candor, will deliver the keynote address at Connected Enterprise 2017 in Half Moon Bay. Kim will focus on a management strategy so obvious it’s often overlooked: giving guidance. Delivering practical guidance isn’t as easy as it sounds, […]
Gartner’s Hype Cycle for Emerging Technologies, 2017 Adds 5G, Edge Computing For First Time
Gartner added eight new technologies to the Hype Cycle this year including 5G, Artificial General Intelligence, Deep Learning, Edge Computing, Serverless PaaS. Virtual Personal Assistants, Personal Analytics, Data Broker PaaS (dbrPaaS) are no longer included in the Hype Cycle for Emerging Technologies. The Hype Cycle for Emerging Technologies, 2017 provides insights gained from evaluations of more […]
Building a sales team by the numbers
I don’t know why more subscription vendors don’t do this. Subscription companies collect mountains of data from their customers and analyzing the aggregations can deliver profound insights virtually for free. Yet too often subscribers are reluctant to let their data be stripped of identifying characteristics and used for research. Too bad because there’s gold in […]
Retails last resort? Extreme Personalization #AI #CRM #ecommerce
The battle for digital commerce domination just heated up. Again. Amazon enters the brick and mortar grocery business. Walmart enters high-end fashion with the purchase of Bonobos. Nike and Sears cave in and agree to sell their products on Amazon. And finally, Amazon takes on Black Friday with Prime Day, raking in a whopping $3 […]
Catching up on Q2
So much is happening as we approach the end of Q2, our industry’s busiest quarter, at least by some measures. I’m flying around seeing things but not always able to comment from a middle seat on a red-eye. So this piece is an attempt to catch up and set some markers for the traditionally slower […]
Reasoning in CRM
It gives some measure of how seriously we take AI today that I went to two conferences last week and sat through two panel sessions on the subject. At CRM Evolution, I was part of the discussion in a breakfast session Paul Greenberg organizes each year, then I flew to Las Vegas for the Oracle […]
