American breaks people
It’s easy to lose sight of people in a CRM discussion by focusing instead on the great technology and what it lets us do under optimum circumstances. But we should always keep the customer in mind for without them what are we? Forgetting the customer is dangerous for both customers and vendors in this social […]
Please hold the music
Remember when your mother used to yell up the stairs to get you to turn your music down? Sometimes, in the age before sensitivity awareness, dad would do the yelling and he’d substitute noise for music. Ah, the good old days. Too bad they aren’t here right now yelling at vendors. ConsumerAffairs.com is the brainchild […]
News Analysis: The Implications Of Oracle’s Acquisition Of Taleo
Catch my colleague Yvette Cameron’s point of view here when published. She covers Future of Work for Constellation Research, Inc. Oracle Plays Catch Up With Public Cloud Ambitions On February 9th, Oracle announced its intention to acquire Dublin, CA based Taleo for $1.9B. Taleo is a cloud based talent management software provider with 5000 customers […]
Ozymandias Crumbles
Eventually, even the most confident and seemingly unassailable empire can crumble into nothingness. If it can happen to Ozymandias and to American Airlines Flight 25, can it happen to SAP, Oracle, and Lawson?
Fortune or People Magazine?
I was reading Fortune’s 50 smartest people in tech and had to stop and check the cover a couple of times to make sure I had not picked up another of Time’s consumery publications Fortune has for decades faithfully cataloged for us corporate business and its ups and downs through its various 500 listings. But […]
Eat That Cookie! & What I learned from a chance meeting at the airport
Service organizations can have toxic qualities and some of these are indeed changeable. Positive attitudes can be transformative. If your service organization isn’t all it should be, here is a very personal story and a review of a book that can change the business results your firm experiences.
Spend Management at 35,000 Feet — Reducing Fuel Requirements at American Airlines
Image via Wikipedia For all you frequent fliers in the Spend Management audience — I’m sure there are a good many of you — this article from the Chicago Tribune this past weekend is one that you should not miss. In it, the authors describe how American Airlines is attempting to get pilots to agree […]
