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Anthony Lye

ORCL Launches CEM

ORCL Launches CEM

By Denis Pombriant on June 28, 2012

Oracle launched its customer experience push this week with an announcement by co-president Mark Hurd.  The new direction begins to pull together the results of Oracle’s latest buying spree in which it purchased ATG for e-commerce, RightNow Technologies for customer service and other technologies for analytics in cyberspace. While Oracle will always draw skeptics the […]

Posted in Business | Tagged Anthony Lye, ATG, CEM, CRM, economics, IDG, Kanarkus, oracle, RightNow | 1 Response

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