Transforming Data into Action – Part 3
In part three of the series we will focus on sources of data beyond in-house transaction data and data collected from social listening, and the impact of the Internet and Cloud Computing on both the distribution of data and the business models that are evolving around that data. Data brokers, that is, companies that aggregate […]
CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 2
Last Thursday, I reviewed Attensity, Gigya and Jive. This week we complete the circle with the final three social mavens – Get Satisfaction, Lithium, Nimble. Again, I’m a bit tough but I do think a lot of these companies and they have been impact playe…
Monday’s Musings: A Working Vendor Landscape For Social Business
Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant […]
The CRM Watchlist Part IV: The Social Mainstream
To Recap the Season So Far: The Yankees didn’t make it to the World Series. The (NY) Giants didn’t make it to the playoffs. I’m tempted to not let any company in a city that beat the Yankees (Dallas) or the Giants (Green Bay?. Ahhh, but I like the Packers) not make the Watchlist but […]
What Does Assistly Think of Social Business?
Following the series of asking vendors with Social Business credentials their thoughts on Social Business. Want to read the previous ones? Oracle, Attensity, Fuze Digital, Moxie Software, SAP, GetSatisfaction, RightNow Technologies, Lithium, bluekiwi and NetBase are already posted. 1) Where is the Social world going to be in 12 months? 24 months? Today, Facebook and Twitter are two of the most popular websites on […]
What Does NetBase Think of Social Business?
Following the series of asking vendors with Social Business credentials their thoughts on Social Business – NetBase is next. Want to read the previous ones? Oracle, Attensity, Fuze Digital, Moxie Software, SAP, GetSatisfaction, RightNow Technologies, Lithium and bluekiwi are already posted. Where is the Social world going to be in 12 months? 24 months? As I see it, the Social Web has […]
What Does blueKiwi Think of Social Business?
Following the series of asking vendors with Social Business credentials their thoughts on Social Business – Lithium is next. Want to read the previous ones? Oracle, Attensity, Fuze Digital, Moxie Software, SAP, GetSatisfaction, RightNow Technologies, and Lithium are already posted. Where is the social world going in 12 months? With mainstream adoption of social media in the consumer space, the use […]
What Does RightNow Technologies Think of Social Business?
Next in our quest for vendor’s thoughts on Social Business is RightNow Technologies. Want to read the previous ones? Here are Oracle, Attensity, Fuze Digital, Moxie Software, SAP, and GetSatisfaction. 1. Where is the Social world going to be in 12 months? 24 months? As the social web continues to grow at a staggering pace, and as consumers rapidly […]
What Does GetSatisfaction Think of Social Business?
Next in our series of opinions on Social Business is GetSatisfaction. Interested in the previous ones? Check out Oracle, Attensity, Fuze Digital, Moxie Software, and SAP. Where is the social world going in 12 months? Clearly the impact of social networks, and I am primarily talking about Facebook, is being felt by companies that rely on social channels […]
What Does Moxie Software Think of Social Business?
Next in our series of opinions on Social Business is SAP. Interested in the previous ones? Check out Oracle, Attensity, and Fuze Digital. 1) Where is the Social world going to be in 12 months? 24 months? Companies have traditionally segmented their external customer information from their internal enterprise collaboration, but the real value and power will come […]
