The Southwest Airlines excerpts
I saw Jan Marshall, CIO of Southwest Airlines present this morning at the Tibco TUCON conference about sophisticated events-based functionality in baggage tracking and customer communications. On the flight back, I saw a column in the in-flight Spirit magazine by its CEO, Gary Kelly which was titled “Technology is our friend”. That is quite a […]
Giving disruptors a bad name
This blog celebrates disruptors and on a couple of occasions in the past I have mentioned Ryanair as one. Now I regret having done so. They developed an operationally efficient airline like Southwest and passed along savings to consumers. But…
