By R "Ray" Wang on May 28, 2013
Constellation Sees An Alarming Increase In Inquiries Constellation has received an alarming increase in inquiries about an unethical vendor sales practice coined as “trolling for indirect access”. Indirect access is when a vendor claims that a client is accessing their perpetually licensed software in an unintentional manner or inappropriately licensed manner. One vendor uses a […]
Posted in Business, Featured Posts | Tagged 3rd party maintenance, analyst relations, Apps Strategy, back maintenance fees, CFO, Chief information officer, Chief procurement officer, CIO, contract negotiations, contract strategy, cost reduction, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, Enterprise resource planning, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, OOW, oracle, Oracle EBS, Oracle ERP, Oracle Open World, R "Ray" Wang;, rwang0, sap, SAP Business Suite 7, SAP Enterprise Support, SAP ERP, SAPPHIRE, sapphirenow, software bill of rights, software contract reviews, Software Insider, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, Software Vendors, SoftwareInsider, Tuesday's Tip, user groups, user strategy
By R "Ray" Wang on December 14, 2010
Reduction Of Shelfware Remains A Key Pillar In Legacy Optimization Strategies Shelfware (i.e. purchased software, not deployed, but incurring annual maintenance fees) is one of the biggest drains on operational expenses for enterprises. In the latest Software Insider survey, 57% of global enterprises own more software licenses than deployed. With average maintenance fees hovering above […]
Posted in Business | Tagged Apps Strategy, back maintenance fees, business value, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, procurement, R “Ray” Wang;, R "Ray" Wang;, rwang0, sap, shelfware, Third Party Maintenance, vendor events, vendor strategy
By R "Ray" Wang on April 13, 2010
Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Back maintenance fees describe the amount an organization would have paid for maintenance if they would have continued to pay the usual stream required to access support, bug fixes, patches, and upgrade rights. As economic conditions have worsened, many organizations have […]
Posted in Featured Posts, Technology / Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, back maintenance fees, best practices, bill of rights, bug fix, contract negotiations, contract strategy, cost reduction, CRM, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, erp, IT Strategy, license policy, license returns, revenue recognition, SaaS, SCM, self support, software as a service, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Software Vendors, upgrade, vendor management, vendor strategy, vendor threats
