• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

Bob Stutz

Evolving CRM

Evolving CRM

By Denis Pombriant on August 27, 2014

Last week’s CRM Evolution conference in New York was interesting for multiple reasons.  Most importantly, perhaps, is the perception that the market is moving into a higher gear, slipping past the restraints of a recession that would not quit.  Good things are in store for the industry, I think, as buyers step up their games […]

Posted in Featured Posts, Technology / Software | Tagged Bob Stutz, CRM, microsoft, Paul Greenberg, sap

News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities

News Analysis: Microsoft Dynamics CRM Acquires Parature For Customer Service Capabilities

By R "Ray" Wang on January 7, 2014

Dynamics CRM Gains Key Technology and Team To Take Existing Customer Care Assets To Next Level On January 7th, 2014, The Microsoft Dynamics CRM team announced a definitive agreement to acquire Herndon, VA based Parature for an undisclosed sum.  This acquisition is Microsoft Dynamic’s CRM’s largest to date. Parature is an East Coast software start-up […]

Posted in Business | Tagged #msftdynamics, #msftdynamicscrm, acquisition, acquisitions, Apps Strategy, Bob Stutz, Chief Customer Officer, Chief Marketing Officer, Chief Service Officer, Ching-Ho Fung, CIO, Cloud, Constellation Research, CRM, CustExp, customer care, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, Customer Support, CXP, Digital Business, Duke Chung, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Jujar Singh, mergers, Mergers And Acquisitions, microsoft, Microsoft Dynamics, MIcrosoft Dynamics CRM, News Analysis, Next Generation Customer Experience, NextGen, NextGenCXP, Parature, R "Ray" Wang;, rwang0, SaaS, service, social service, social support, Software Insider, Software Vendors, SoftwareInsider, support, User Experience, vendor strategy

feed mail facebook twitter linkedin

Partner Posts

zoho logo
  • Here’s why HR software is important for your organization
  • The year in stats: the data we loved in 2020

EI Tweets

My Tweets

Popular Posts

  • Top 10 Tech Job Skills Predicted To Grow The Fastest In 2021
  • CRM Watchlist 2022: Yes, the Watchlist is back
  • Beyond The Three V’s of Big Data – Viscosity and Virality
  • Partner Post: How AI, BI, and DevOps will shape businesses in 2021
  • A Memo regarding Corporate Social Media policies
  • Virtual conference best practices: 2020 in review
  • Three types of GUIs - past, present and the future
  • UiPath will finally find its true path as IPO beckons. Now can its leadership develop some humility to embrace this incredible opportunity?

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos
Sponsored by: